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March 2024 by Victoria P.
Wow! We arrived at 9 am and requested a brake and tire inspection. As Im waiting for them to get things together a hispanic gentleman begins speaking to an asian gentleman that works there. He says, "its just us two up here today, we should get some rolls and shrimp" The asian gentleman says "from where" and the other gentleman says "Milpitas". He says that'll take me an hour and a half. The hispanic gentleman says, "Lets send Javi". I am standing at the desk mind you waiting. He then turns to me and I say, are you able to inspect our brakes and tires. He says "yes, but it's going to be a while", no one in the waiting area and we do not see any cars in the bays. I asked about how long and he says a couple of hours. We said okay and left the truck against my better judgement at this point. My husband said, its brakes, it's easy. This is 9:30, still no one has walked in. I call at 12:19 and ask what the progress is on the truck. The gentleman that answered the phone states, the car is in the shop and hopefully will be looked at soon. At 1:22 we receive a call it needs front pads and rotors. We ask how long until it is finished and he states it will be ready by 4. I dropped my husband off at 3:50 and at 4:50 truck is still not ready. 7+ hours seems like an insane amount of time to wait for front brakes and rotors. Maybe if they didn't plan on pulling Javi from the shop so he could drive to Milpitas for rolls and shrimp, my guess on company time as an hour and a half seems like an awful long lunch break they could have gotten to our vehicle sooner. We will not return
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February 2024 by Bob Riblett
These guys are the most honest people I have ever dealt with in the automotive business. If you need anything done , come see these guys!!
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February 2024 by Susanna Ho
The sale person was very cordial and delivered as he said.
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February 2024 by Nicholas Rota
Tim is fantastic. Have gotten my Tesla aligned, Mercedes fixed, Tesla fixed, all at a reasonable price and done fantastically. Highly recommend
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February 2024 by Nicholas R.
Tim is fantastic. Have gotten my Tesla aligned, Mercedes fixed, Tesla fixed, all at a reasonable price and done fantastically. Highly recommend
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February 2024 by Skull P.
Despite acknowledging the team's hard work, I encountered significant issues that impacted my satisfaction. Initially, I was quoted a specific amount for the service, only to witness an unexpected increase in charges of $101 without prior notice. Upon receiving my vehicle, I was startled to find an additional $31 added to the total, accumulating a staggering $132 in unexplained charges. Despite seeking clarification, I received no satisfactory reasoning, merely attributing the discrepancy to being charged for incorrect parts, which, upon review, matched those in the original quote. Moreover, I strongly advocate for the implementation of a procedure requiring customers to sign paperwork authorizing prices before departure. This omission represents a substantial oversight that could have been avoided. Transparent pricing and proactive communication are pivotal for customer satisfaction and trust. While I recognize challenges may arise, I believe there is ample room for improvement in adopting a more customer-centric approach and preserving enthusiasm in customer service. I remain hopeful that embracing transparent pricing practices and enhancing communication channels will pave the way for a more positive experience for future patrons. Thank you for considering my feedback. Although I've decided to move on from visiting this location, I eagerly anticipate witnessing improvements in the future.
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February 2024 by Robert Worthen
Absolute jerks. Called ahead and Julio said come on by and we’ll take care of you. Drove across town and when we arrived he said we have to leave the car to have a tire repaired. I this upset me that this was not what they told me on the phone. Tim called me Karen and to go away. I have been a long time customer and have two vehicles with long term agreements and have never been treated with such disrespect.
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February 2024 by Henry andSeven
Firestone indie 500 tires
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January 2024 by Stinky Bo
Went in for alignment and rotate tires but they don't do appts its first come first serve
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January 2024 by William Youngs
Lifesavers were able to find a very scarce tire. Great service!
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January 2024 by Dipal Gandhi
Had an appointment for oil change for 9am, the guy at counter told me it would be few hours to do a 15 minute oil change. What is the point of having an appointment if you're not willing to work on the car at the time of the appointment. If other cars you work on first then you shouldn't have accepted appointment request. Also, Jiffy lube did it for $30 cheaper and in 15 minutes.
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January 2024 by A w
Tim was great! He did an awesome job getting my repairs approved and complete in the time I needed, by going above and beyond. Thank you to both Tim and Julio for a job well done!
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January 2024 by Gabriel Marquez
I got a flat tire on the exits ramp and drove into Firestone almost on my rim 20 minutes before closing and the team was able to get me in and change my tires before closing.. Great team appreciate the wonderful service
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January 2024 by velma knox
This Firestone Store has been my go to for years! I usually make an appt when available, but was kindly seen without one this time!Ken, Tim & Pedro thanks ?
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January 2024 by Rosa Perez
I want to mention Tim who was so helpful with my car! He was so professional and equipped to answer all my questions! I will be recommending this place to my family and friends to come & see Tim! Thanks Again Tim!??????
