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March 2024 by Lisa J
Won't ever go back to this location. Here they charge $6.99 for an 8 piece mozzarella sticks. Other restaurants in the area charge $3.99. My daughter complained the mozzarella sticks weren't cooked properly and she couldn't finish them as they tasted terrible. I didn't go back for a refund because I'd left the area and had errands to run. By the time we got home a while later she was complaining of a stomach ache and was sick all night. Next morning I reported the incident to corporate.It took corporate a while to respond then there was a lot of back and forth, then them ultimately referring the matter to the restaurant. By this time a few weeks had gone by. A couple days later a man called from a private #, he left a voicemail, said his name was Mr. Nick, apologized for the incident, stated these things don't normally happen, they take quality seriously blah blah blah and requested I bring the receipt to the restaurant and say he sent me and I'd be refunded. So a few days later so I did as I had to go that way.The staff looked at me as though I was crazy, told me my receipt was too old, asked me what I was trying to do as if I was trying to commit a crime, why I waited so long and that there's no Mr Nick there. I explained again and they involved the manager. She was loudly saying how my receipt was too old and they're not going to refund me almost in a mocking way. She then comes to the counter to tell me they can't refund something almost a month old, there's no Mr. Nick there and that I have the wrong location. I said no it's this location. She told me her boss the owner is out of town and to come back Thursday to talk to him. I told her I wasn't going to make another trip across town for $7. I only came because the Nick guy offered me a refund and I was in the area. I even tried to play the voicemail but it was hard to hear due to background noise. She told me there is nothing she can do and walked away. I told her I'd be involving corporate again about my unpleasant experience with their location. She then called the owner who she earlier told me was out of town. He asked her for my name and when she told him her facial expression changed. She's like oh ok, I'll refund her. Then she tells the two other associates who were looking at me the entire time as if I was crazy "He said give her the refund."Anyway bad food plus bad customer service equals never visiting this location again. Based on the other reviews I'm not the only one who thinks they're overpriced and their customer service sucks.
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January 2024 by kevin ligon
$17 for a medium double whopper meal? It's not that good. You can get some actually good food for that price. Nothing wrong with the place or the people, it's just that the price doesn't match the quality.
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December 2023 by David Diaz
Worst service
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December 2023 by Naresh Laungani
Good service. Best Burger King in town. The store is fully Renovated and one of the best looking Burgerking. And one of the best places to get a hot and fresh juicy whopper with fries and drink.
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December 2023 by Anjnita Nand
Food was cold, they forgot our drink and when we immediately went inside to get it the staff argued with us saying they gave it to us when they didn’t. Very rude service for food that wasn’t even worth it. Definitely not coming back.
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December 2023 by Filiberto S.
Save your money.Hit a spot that actually doesn't mind giving you sauces for your food.This place is embarrassing, not just in quality but in customer service as well. What a sad location.
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November 2023 by Wilson Tommi
First BK I’ve seen that comes without drink
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November 2023 by Ricky Martin
Same service as other BKs but no free refills? We regularly go inside other BKs and we get free refills. Terrible services.
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October 2023 by Gary Toll
Cleaner then Newark and Fremont locations employees friendly parking was
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September 2023 by Daniel S.
Either their microphones suck or the lady taking orders had something wrong with her because she had no idea what I was saying and I was ordering a whopper
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September 2023 by Abel Perez
Walked in to order like 5 workers there including a manager it seemed like. But still couldn’t get any
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September 2023 by Ramona U.
Ok, is it so hard to understand when you order a burger and you say you want it on a seedless bun OMGosh what an experience we had at this BK we even had to spell out the word S-E-E-D to the girl and said you know Sesame seeds the seeds on the bun . Well after telling the girl like 8xs our order and repeating the same thing guess her coworker didn't get it too but finally the girl taking our order did so when the coworker asked her what we said too well then our orderer spelled the word seeds to her coworker lol lol lol unbelievable. Anyway they gave me instead of the seedless bun the two bottoms of a bun for my bacon cheeseburger and it was a lousy burger to boot . When we order at other BK's they put it on a seedless bun and I pay the difference but at this BK well guess they didn't know that those little white things on top of some buns are "SEEDS" and some people are allergic to them or can't eat them because of health reason... Needless to say I will not be going to that BK a-n-y-m-o-r-e WHY well because I'm not going to be spelling my orders out again .......
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September 2023 by Audrey Bruneel
Menu items are more expensive than location on Hesperian. This one's closer, but the cost difference($1-$2 per item) makes the other location more appealing. If you're looking for a good shake in the area, this one's ok, but Jack in the Box on Tennyson is better.
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September 2023 by Jon Doherty
Ordered through the app and my order was correct and the food tasted great.
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August 2023 by Belica Dawkins
The place was empty inside and one car at the window, but the 4 employees inside ignored us for about 8 minutes before we got any service. It's explained to me why it is always empty. Their customer service it's terrible. I do not recommend it.
