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October 2024 by A G
1 stars is too high!
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October 2024 by Soheil Mohagheghi Fard
My car was towed by this company, and when I called their number, I was directly connected to the driver instead of someone in the office. I’m not sure why I had to speak with the driver rather than an office representative. Anyway, the driver was waiting in a parking lot of a store near my home and was expecting my call. When I reached him, he offered me two options: pay him $350 to retrieve my car in that parking lot or go to the yard and pay $550.
When I began asking questions, he became angry and started speaking to me aggressively before hanging up on me, telling me I could pick up my car from the yard in three hours. I have no idea why I had to wait that long just to get my car back. In the end, I was forced to pay $550, which is far more than the average towing fee.
If you're a business considering hiring this towing company, stay away unless your goal is to mistreat the people whose cars get towed. Unfortunately, individuals like me don’t have the option to choose which company tows their vehicle, but businesses do.
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October 2024 by Briannah Drew
This place deserves transparent reviews although it won’t do much to change the service. This sort of business will operate as long as there is the demand. The customer service is awful and not trustworthy.
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October 2024 by Abdullah mohamed
Horrible customer service I had my pass and they still towed it and charge me $490. I will be suing this company.
Trust me, I can make y’all go out of business
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September 2024 by Barat Sanjeevi
I had a very frustrating experience with this towing company today. My car was parked right outside my garage while I was loading items inside. Despite my immediate presence and attempts to stop them, the tow truck driver proceeded to tow my car. I ran after the truck for two blocks, but they sped up, causing further distress and an unsafe towing situation.
While I acknowledge my mistake in parking, I am appalled by the lack of basic courtesy. I would have gladly paid the fee to avoid this situation if they had just stopped when they saw me running after them. Was it really worth $315 to handle the situation this way?
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September 2024 by Will Delaney JR
These people do nothing but make other people lives worse
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August 2024 by Chancey Mathews
Absolutely the rudest, most hostile employees I have ever encountered.
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August 2024 by Mark
Sucks that the car got towed, but on the other hand the staff was nice and calm. The reason why I say this is that other people that were there got frustrated and started talking loudly to the staff. But in my opinion they handled the customers really well so I won't dock them in my star rating just because my car got towed but I did give them a rating as a business. I gave them the rating because I have had previous experiences with other tow companies that either damage the vehicle with scratches or have rude unprofessional condescending staff at the front office When trying to claim a vehicle.
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July 2024 by Esosa Ukponmwan
This company is involved in Predatory towing activities. They towed my car illegally from my apartment, when I showed them my tag, they said it was not visible and insisted I pay $425 before releasing my vehicle. They are very rude, complete scammers and should be shut down. Stay away from them at all cost. I will be suing this company.
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July 2024 by Andres Robles
Very bad experience
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July 2024 by Alana Hopson
Scammy tow company that contracts with scammy apartments.
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July 2024 by Sunny Sharma Singh
The biggest scam
At 10:00am on Saturday realizing our car was towed .called the tow company at 10:29 to try and pickup the car.
The person answered the phone did not identify himself got the information and verified the was there and told us the it will be $550 to get the car out and made an appointment for 1 pm.
We get the there and the place was closed.
Call the person back ( same person) answered the phone and stated some is on there to help us.
Called back at 1:08, 1:27 and again at 1:45
and confirmed that again the charge to be $550 .
But when I got ready to pay the price went up to $820.
They would not give us the owners name or the person who we have been talking to on the phone .
So the bottom line is that they held our car hostage till we paid $850
There was another person with similar issue but he told her that for her is cash only.
This company is a scam.
They would not give us the managers name or the person who answered the phone.
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June 2024 by Maria King
They are predatory. They come hunting into private complexes at 3am. Come when we call, don’t come hunting for cars and towing for the slightest thing and then overcharge to get the car out. They also say tenants called in when NO tenants called. They are liars!
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May 2024 by M Hat
This towing company doesn’t even deserve a star! They drive around looking for cars to tow so they can make money! Towed my car in front of my property for no reason and on top of that, it was only a few hours…charged $550 to release my car!!!! Trust me, I will file a complaint alright.
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April 2024 by Devon Simmons
Just like any other towing company looking for an extra buck. No communication between workers and no responsibility. Absolutely no transparency nor responsibility when a company can try to nickel and dime you without any consequences involved on their behalf. Bottom line = they have something of value of yours and know you'll do whatever it takes to return it. Totally unprofessional without any empathy whatsoever.
