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June 2024 by M Luke
This place is amazing. Just opened and all employees are super friendly, specially the General manager Alfonso. I’ve always take my cars here and always they fix my problems and most of the times the same day.
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May 2024 by brejai jefferson
Hi, there all and definitely AAA members they are up front with the prices and they are expensive recommend checking out other mechanics. This implies to Members as well our 10% discount does not helpUpon dropping my vehicle off May 8, 2024 I met a young man named Thomas he was very informal and understanding to what I asked to be completed to my car which was for my Thermostat housing and serpentine belt be replaced ($1158 dollars)he let me know parts would not arrive until the next day in the afternoon time and vehicle should be ready by end of day Friday. I was fine with that, comes middle of the day Thursday I get a call form another service advisor name Kevin telling that my parts came in and they would like to run a diagnostics reading on my vehicle. “My vehicle did not have a Check Engine Light on when dropping it off Wednesday ”. He proceeded to tell me what if the leak where I think it’s come from is not where it’s leaking. Which I know it was because I had just gotten my transmission fluid change by AMMCO a week earlier and they recommended the replacements above. I even came in with the invoice form AMMCO for the services needAt that point I informed Kevin I do not have an extra $188 dollars for a diagnostics now if it was recommended at the point when I dropped off the vehicle , it would’ve made sense, but I told you what was going on with my car so therefore I expect for that to be fixed. He than goes on for a bit trying convince me that I don’t want to spend money on parts if that’s not the issue i again let him know I understand where he’s coming from but I do not have a check engine light on. By end of the call. He let me know that OK since I didn’t do the diagnostics there might be something else going on with the car if that’s not the final result after the thermostat housing & serpentine belt is change. And that he had to let me know, im like thank you for let me know.Friday May 10, 2024 I get an call back from my original service advisor at 1:25 inform me my vehicle is ready for pick up and that it had a misfire in engine cylinder 2 when technician took it for a test drive and that they had cleared my check engine light when it popped up. I let him know that I will not be in until an hour and a half later to pick up my vehicle which he said was fine. Made it around sometime 3pm to pick up my vehicle which then I went to finish paying the rest of my bill and then Thomas walked me out to my vehicle show me what they fixed and then said what they replenished, as far as my coolant fluids. At that point he let me know the other recommended services that they seem may needs to be fixed. I told him thank you and went on my way.Now I live a good 25 minutes away from this place and my vehicle started smoking as I’m on the freeway now I’m about 15 minutes away from the shop and my car is overheating. Unfortunately, I could not have made it back to the shop because all my coolant was out of my vehicle. Due to my radiator hose, not being connected to my radiator because of the clamp was not tight. Had pulled over good thing my brother was with me. I called AAA Hayward at 3:45 pm back and spoke to Thomas and he informed me that they were going to be closing within the next hour in half, that they don’t have a technician that can look at the vehicle right at the moment, but I can get it towed there and leave it. ( They have a very accessible parking lot, Did not feel comfortable leaving vehicle) And then they can check it out Saturday morning. I’m asking. What do you mean get it towed there and then having you guys check it out the next morning. I’m like that was dangerous man I was on the freeway and my car is just smoking out of nowhere and slowing down. I’m like I know it’s not your fault but I need to speak to a manager. Of course the manager never comes to the Phone , but recommend me to get the car towed quickly and maybe they can probably fix whatever the issue. I got my car towed to my home and had planned for my car to get towed back there but I feel uncertain about their business.
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May 2024 by Tom Knab
Thanks to the crew at AAA in Hayward, Ca. Everything taken care of in a timely manner, as promised. A real asset to our community for anyone looking for car care needs. Tom
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April 2024 by Migs pamp1976
Awesome
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April 2024 by Aimee Hutson
Thank you for saving my car :)
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April 2024 by Nichele D (Nicki D)
Great experience, with prompt service. I would recommend for others.
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April 2024 by Robert Parker
Great place I will come again to service my car.
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March 2024 by Amila Tiric
Super friendly and fast service. Very clear on expectations and willing to work with you. Would definitely recommend.
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February 2024 by Rio Wing
Much Chinese food, of course:)
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February 2024 by Jeff Paredes
Everybody is nice and helpful.
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February 2024 by I Chen Yang
Great customer service. Very happy with my car after their magic touch!
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February 2024 by Doug Patterson
While I am a bit biased, I only take my vehicle to a Club Owned Repair Shop. The team at the Hayward location is all about the customer. Be back soon.
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February 2024 by Angela Maduka
The AAA services was excellent. They performed and gave me recommendations on when I might need the service seen on diagnostic. Will definitely will be using them again
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February 2024 by Vik Jain
Such a low pedigree of mechanics. I took my car to AAA last week because one of my windshield wipers was not working. The gentleman who attended to me said it would cost me $199 diagnostic fee and they would have to open up the entire box to see what the problem was and maybe even replace the motor which was at least a few hundred dollars. Luckily they were not able to accommodate me the same day and ask me to come in the next daySince I am a complete dodo when it comes to mechanical fixes, I had another mechanic look at it today and he literally spent 12 seconds to tighten an exposed bolt and get the wiper to work again and didn’t even charge me for it!If the AAA mechanic had done this for me I would be writing a 5 star review on how AAA cares about its premium members but instead he tried to pull a scam on me. Shame on you AAA and the last time I trust you and come by your shop!
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December 2023 by Colleen London
As always... Excellent service!
