January 2024 by Andrea Kim
Avoid this branch, they will lie to you. Teller Julissa Chavez blatantly lied to my face on 1/18/24 about being able to accept an almost brand new $2 bill with both serial numbers that happened to have a rip in it from my wallet zipper. I have a banker friend who is an employee with US Bank that told me, "She should have accepted it and taken it out of circulation. US Bank doesn't refuse money unless it is 50% or less." I have been banking with US Bank for over 15 years and the various branches I have visited have never given me any issues with bills that have rips in them, as long as both serial numbers are intact. I chose to visit this bank branch because it was close to where I was at the time. I have various accounts, such as CDs, business accounts, and checking and savings accounts with US Bank, so it is upsetting that I was lied to. I also have private banking with Chase Bank and have never experienced any issues with them. This branch should train their tellers better.
