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November 2023 by Maria C.
I had the best experience working with Pete Trozzo who always looks out for the best deals. Never pushy or makes you feel uncomfortable. Just honest, hardworking & very smart. Once I decided on my new lease, Mark Jaime closed me out with signing. He explained everything and wasn't pushy to add in more things. Just made the offer, told me the details & let me decide. I appreciate that so much. These guys made leading a car delightful. This is my 4th lease at South Bay and these guys are a big part of why I return.
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November 2023 by Mike D.
Back in September 2023 I started my search for a ford F150 Lightning. Went to several dealerships in the Southbay looking to purchase my dream truck. Southbay Ford was the one with the friendliest staff. Andy Ekbatani was the first to greet me in the lobby. Andy was great in helping me navigate the different incentives and options I had. Unfortunately the Antimatter Blue color was not available. Andy had Nick the salesman take me on a test drive. Nick was very knowledgeable about the F150 Lightning. It was a very informative test drive.A couple of days later I had some questions and Andy was extremely helpful resolving some issues. I decided to put an order in for a Lightning on the Ford website to get the Lightning built to my specifications. Fast forward to the last week in November I get a call from Andy regarding my order. Ford had cleared the books on the 2023. Andy informed me that several Antimatter Blue lightning's were on the lot. I got in my car drove to Southbay Ford and met with Andy and Nick to go over my option. I purchased the lightning on the lot. Andy honored the rebate I had on the order and applied it to the purchase of the lightning.I am so glad that Andy called me regarding the cancellation of my order by Ford and working with me to get the lightning.
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November 2023 by Stan I.
Greatest car dealership experience ever. Great people all around. Dale Moore and Martin Gil in internet sales, and Mark Jaime in finance made the entire process quick and easy. Pricing for the Mustang Mach E was the best we found, and no funny business or high pressure tactics at all. I would highly recommend this place and this team to anybody thinking about buying a new car
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November 2023 by miguel alonzo
Im lost for words, I can’t hesitate to call Martin and Gavino when I need a personal truck or van for work. Today I’ve been blessed to get a new raptor for the second time and like always best customer service by far been searching for this specific truck and Martin and Gavin didn’t hesitate just like the first time I met them there quality service and attention to detail made it speedy and fast to squire my once again dream truck I should state this is my second raptor and I will come back for more thanks Ford, and special thanks to Martin and Gavino for teaming up once again and never disappointing bless you guys
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November 2023 by Christophe Desse
Got a dark horse from there two days ago ,While the managers , Adolpho and Howard where very helpful and pleasant ,My sale person , Angela have been doing a great job , she was very knowledgeable about the car and went the extra mile to make sure that I got all the infos and knowledge that I needed
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November 2023 by Christophe D.
Got a dark horse from there two days ago ,While the managers , Adolpho and Howard where very helpful and pleasant ,My sale person , Angela have been doing a great job , she was very knowledgeable about the car and went the extra mile to make sure that I got all the infos and knowledge that I needed
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November 2023 by onon
What an absolutely incredible experience it was purchasing a car from this exceptional location! Due to having one of the greatest salesperson MARTIN‼️If you're seeking the ultimate deal, he will do his best! He pledged that I would secure an outstanding deal, and he unequivocally delivered on his promise. Unlike those individuals who incessantly pester you with calls during your busy workday, Martin exudes genuine authenticity. Without a doubt, the finest salesperson I've ever encountered!
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November 2023 by Anne K.
This was my first experience buying a vehicle online and Vahag kept me in the loop on a monthly basis. I love my Maverick.
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October 2023 by Cortney V.
South Bay Ford is IT! I saw a car on their website, decided to come by just to check it out and ended up driving it off the lot hours later because of their amazing service. Zoe was my salesperson and she was so personable, so knowledgeable about the vehicle, but most importantly never pressured me to make a decision in any way! Truly one of the easiest buying experiences I've had thanks to her. I love that South Bay Ford allows you to finance it somewhere else within about 5 days of purchasing the vehicle, allowing me to drive it home same day but still finance it through my preferred credit union within a few days. I'm sending my sister here to buy her next vehicle. Very trustworthy people!
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October 2023 by Kelly Garcia
Thank you for following up after our service appointment for 2 recalls. Sergio was excellent with his communication and professionalism. He is an asset to your team!The overall experience was customer focused and truly appreciated. Keep up the good work!Kelly & Joe Garcia
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September 2023 by kathy J.
Extremely Rude female Cafe attendant lacked serious professionalism in her delivery, when being asked if the cafe was closed. Ford kindly provides a voucher for clientele to get something to eat or drink while waiting for one's car to be serviced, but fails to inform clientele of the very short window of time there is to place an order.Communication is key and would be ideal to implement South Bay Ford.
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September 2023 by Jorge Illan
Lonnie was great! He helped me make my custom order and told me he was going to help me out and make this happen and that’s what he did. He was kind to all my family. Not only was I very satisfied but all of my family as well. I also want to thank Alfonso and Jose for helping out. They let me ask as many questions I wanted and answered all of them. Thanks South Bay Ford Lincoln!
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September 2023 by Cortney van Olphen
South Bay Ford is IT! I saw a car on their website, decided to come by just to check it out and ended up driving it off the lot hours later because of their amazing service. Zoe was my salesperson and she was so personable, so knowledgeable about the vehicle, but most importantly never pressured me to make a decision in any way! Truly one of the easiest buying experiences I've had thanks to her. I love that South Bay Ford allows you to finance it somewhere else within like 5 days of purchasing the vehicle, allowing me to drive it home same day but still finance it through my preferred credit union within a few days. I'm sending my sister here to buy her next vehicle. Very trustworthy people!
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August 2023 by Cherristan Hernandez
I had a great experience at South Bay ford. I was in need a of a new car and wanted to turn in my old car. I was interested in the new 2023 ford broncos. I was helped very quickly and when it came to the financial aspect, Mark In finance was great. He was able to help me and my family. He was very patient and was able to help us turn in my old car and give us a great deal for a new one. Would definitely recommend.
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August 2023 by Jason R.
Custom ordered a truck which started off easy. Vehicle arrived with some transport damage. Dealer sent it off to be fixed and looks the shop they used did terrible work, the paint job looked like it was the persons first time painting a vehicle. Some have heard of "orange peel" way worse. NOW, for the problem = I cancelled the sale since the vehicle arrived damaged, no way was I going to buy a wrecked brand new vehicle. I had to fight for my 500.00 deposit to be refunded. Made several calls and often lied to about when the refund would post. Finally had to threaten to start calling one of the dealer owners at his home in order to get a refund. Once threatening that (i did have his phone number) finally got my refund. here is pictures of the "repaired" vehicle. Feel bad for whoever bouggt this vehicle if they bought it without noticing the damage.