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April 2024 by Ivan C.
Had the best experience at South Bay Lincoln. Christopher Quinn helped us get into our new family car . He was not pushy , easy to talk to , and listened to our wants /needs . He made this whole process quick and easy . If you stop here don't go to anyone else besides CHRISTOPHER QUINN !
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April 2024 by Erica Z.
Came to South Bay Lincoln with my partner and saw a car we were interested in online. We worked with Christopher Quinn. He worked with us on the budget we came in with . He was honest and caring , making sure we left with the family car that we wanted! Our experience was amazing and I would fully recommend coming here ! ASK FOR CHRISTOPER!
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March 2024 by Richard R.
Steve Lopez embodies the epitome of excellence and professionalism in customer service. With years of experience under his belt, he consistently delivers beyond expectations, leaving customers like myself in awe of his dedication and hustle. Whoever is at the helm of this establishment should recognize Steve's invaluable contributions. He is not just an employee; he is the heart and soul of this place. The owner ought to acknowledge his unwavering commitment and remarkable service, for to overlook such talent would be a disservice to the Ford name itself. Steve Lopez sets the bar high for what it means to be both a boss and a leader. His remarkable work ethic and exceptional demeanor elevate the entire customer experience. In a world where genuine customer care is often a rarity, Steve stands out as a beacon of excellence. Kudos to Steve Lopez for his unwavering dedication and exemplary service. He is the true embodiment of what every establishment should aspire to achieve.
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December 2023 by Kelly Y.
Will have my hard of hearing Mom deal with your service department next time. Not worth my time, effort, or energy to advocate for her. Tried to get the service department on the line at 5:30 on evening so that I may make an appointment for her the next morning. No one answered because the person who answers calls says they start cleaning up (even though they close at 6 pm). Luckily I called back and was able to make an appointment for the next day. Brought her car in and dealt with a service advisor who is her "regular" service advisor. Waited a bit but that's ok. What happened next befuddles me. He started out nice but I think he grew impatient with my (our) many questions. I almost feel like he doesn't like his job. After all, our business and questions allow him to have a job. In any case, when he called to tell me my Mother's car was ready, I asked if she could call him back so that she could schedule a pick up. He said, "I'll see what I could do" as if we were inconveniencing him and his schedule. I'm probably not conveying what I need to through this post review but all I know is- I will never recommend this service department nor ever entertain the thought of purchasing a Ford. I'll stick to courteous service reps at Toyota. Next time guys- you can deal with my Mom. I was simply trying to do you a favor!!! Good luck!
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December 2023 by Jackson P.
spent way too much to have my car serviced couldn't even be bothered to add wiper fluid after also having my car all day never again hello jiffy lube
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August 2023 by Mich E.
My 5 stars go to Eduardo Millan from The service department , my respects for this gentleman. When we talk about the best customer service he's the best. He looks for the solution to the problem , 5 stars for him I'm very satisfied with hes service .
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August 2023 by Jason R.
Custom ordered a truck which started off easy. Vehicle arrived with some transport damage. Dealer sent it off to be fixed and looks the shop they used did terrible work, the paint job looked like it was the persons first time painting a vehicle. Some have heard of "orange peel" way worse. NOW, for the problem = I cancelled the sale since the vehicle arrived damaged, no way was I going to buy a wrecked brand new vehicle. I had to fight for my 500.00 deposit to be refunded. Made several calls and often lied to about when the refund would post. Finally had to threaten to start calling one of the dealer owners at his home in order to get a refund. Once threatening that (i did have his phone number) finally got my refund. here is pictures of the "repaired" vehicle. Feel bad for whoever bouggt this vehicle if they bought it without noticing the damage.
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July 2023 by Jorge M.
I'm a returning customer as of 10 years at South Bay Ford . Salesman Vahag made it a very easy and great transaction. Always Great deals .Thank you ! Highly recommended.
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July 2023 by Chris K.
We like to thank our sales person Sam Capik for making our car buying experience enjoyable. From the first time she introduced herself, we felt a positive vibe and energy. She made us feel like we were part of her family. She answered all our questions, enthusiastically and really got us excited, and our choice to buy the car. She went above and beyond what was expected in order to make this purchase happen for us.Thanks for having salespeople like Sam Capik. I will definitely recommend South Bay Ford to everyone looking to buy a car and we will definitely be back.
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July 2023 by Daniel C.
I recently picked up my long awaited Ford Maverick and could not be any happier with my experience with South Bay Ford. My salesperson Vahag Taymizyan was so great to work with. Vahag was very helpful throughout the process, keeping updated with the status of my vehicle and answering all the questions I had along the way. Upon picking up the Maverick, he also went over all the different features and helped me set up my FordPass account. Very smooth and straight forward buying process from beginning to end (as it should be!)If you are looking to place an order for a Ford Maverick or any other Ford, I definitely recommend placing your order at South Bay Ford and working with Vahag. No dealer markups or mandatory add ons (which can't be said for several other dealers I had reached out to prior to choosing South Bay Ford). As you can tell, I'm a very happy customer. Thank you South Bay Ford!
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July 2023 by Deborah M.
Andy Ekbatani was very professional and explained in detail everything about my new Maverick. Andy has to be the best salesman I have ever worked withThank you
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June 2023 by Loveliz M.
I picked up my dream SUV after my reservation was set on July 15, 2020, then I placed my order with Pete January 2021. After waiting a long time I finally took delivery April 2022. Pete has always been so helpful and made himself available to answer any questions I had during the waiting period. When that time came to take delivery, Pete accommodated me on the pick up date as I am not local anymore and he met me on his day off. Pete and Jose made the delivery process a seamless experience and I will forever be grateful. It did take me a while to post my review as I did want to break into my new vehicle and well 14 months and 2 maintenance services (at South Bay Ford) later, this has been by far my favorite of all the cars I have driven of South Bay Ford and Lincoln lot. Ford definitely did not disappoint with the come back of the Bronco. I love my Bronco and yes the wait was worthwhile Thank you Pete, Jose and South Bay Ford for always taking care of me.
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June 2023 by D C
South Bay Ford is the place to be. I like to do some diy maintenance on my Mercury Grand Marquis and South Bay Ford is always there when I need those parts. Thanks team for helping me keep the boat afloat
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April 2023 by David P.
Andy Ekbatani was great! Awesome person to deal with. Helped me with my new purchase of a Bronco!
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March 2023 by A A
(Translated by Google) Here you find personalized attention, especially when you deal with Mr. Terry or Marcos, two excellent people.(Original)Aquí encuentras una atención personalizada, especialmente cuando tratas con el señor Terry ó con Marcos dos excelentes personas..
