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January 2024 by Marco Sanchez
I came in for first time to service my Mach E. I had made an appointment for 7am and thought I would be helped by first available advisor. Turns out the appointment website put Terrance as my advisor and he was not there on time and was told I would have to wait until I arrived. I asked if another advisor can help me and the response was that my appointment was with Terry and that I had to wait. I said my appointment is at 7am and not whenever Terry decides to show up. This was followed by a response that next time I should not make an appointment and to just show up.Very unprofessional experience. Since mylar is an EV I have no choice but to come here I guess. Hopefully next time the people here are more helpful than argumentative.
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November 2023 by Maria C.
I had the best experience working with Pete Trozzo who always looks out for the best deals. Never pushy or makes you feel uncomfortable. Just honest, hardworking & very smart. Once I decided on my new lease, Mark Jaime closed me out with signing. He explained everything and wasn't pushy to add in more things. Just made the offer, told me the details & let me decide. I appreciate that so much. These guys made leading a car delightful. This is my 4th lease at South Bay and these guys are a big part of why I return.
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November 2023 by Eduardo M.
I want to thank the Amazing sales team of South Bay Ford for their 16 years of service. My family has purchased over 7 vehicles from SBF and they have not changed. Our recent purchase was for the new 2024 Maverick. Jeffry Trabanino our sales guy was amazing! He kept me updated and always there to answer any questions, until delivery of the vehicle. His level of customer service and knowledge was impressive. He handed me over to the finance guru, Mr. Mark Jaime. And lastly, Mr. Adolfo Toledo let my brother and son ring the bell to close the deal. Great experience from start to end! This sales team is a class act! Thank you gentlemen!
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November 2023 by Christophe D.
Got a dark horse from there two days ago ,While the managers , Adolpho and Howard where very helpful and pleasant ,My sale person , Angela have been doing a great job , she was very knowledgeable about the car and went the extra mile to make sure that I got all the infos and knowledge that I needed
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November 2023 by Anne K.
This was my first experience buying a vehicle online and Vahag kept me in the loop on a monthly basis. I love my Maverick.
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October 2023 by Penny S.
We purchased 2 used cars here over the weekend. Andy and Nick were super helpful in helping us get the cars we wanted at the price we wanted. It wasn't too hard because their prices are great to begin with. No high pressure either. They have a broad range of cars available and if you are looking for any type of Mustang this is the place to go.
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September 2023 by kathy J.
Extremely Rude female Cafe attendant lacked serious professionalism in her delivery, when being asked if the cafe was closed. Ford kindly provides a voucher for clientele to get something to eat or drink while waiting for one's car to be serviced, but fails to inform clientele of the very short window of time there is to place an order.Communication is key and would be ideal to implement South Bay Ford.
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August 2023 by Jason R.
Custom ordered a truck which started off easy. Vehicle arrived with some transport damage. Dealer sent it off to be fixed and looks the shop they used did terrible work, the paint job looked like it was the persons first time painting a vehicle. Some have heard of "orange peel" way worse. NOW, for the problem = I cancelled the sale since the vehicle arrived damaged, no way was I going to buy a wrecked brand new vehicle. I had to fight for my 500.00 deposit to be refunded. Made several calls and often lied to about when the refund would post. Finally had to threaten to start calling one of the dealer owners at his home in order to get a refund. Once threatening that (i did have his phone number) finally got my refund. here is pictures of the "repaired" vehicle. Feel bad for whoever bouggt this vehicle if they bought it without noticing the damage.
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April 2023 by William Cortez
Went for a routing check up at 8am, I was out before 9am. Recommend this place for any routine or major repairs.
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March 2023 by Nick O.
For my job I need to purchase a number of company vehicles. It's usually one of my least favourite thing to do as I find most car dealer's extremely frustrating to deal with. This is not the case for South Bay Ford and in particular Vahag T. They were absolutely sensational to work with. Vahag was consistently responsive to calls and text for any questions I had. Vahag handled a considerable amount of admin for me in advance so that I only had to come to the dealer once when picking up my truck and signing the docs. Unlike other dealers I've encountered who insist I come face to face 2 or 3 times for asinine admin. The closing process with finance was also extremely smooth without fuss. The finance manager Jose and I put together an extended warranty that fit my needs and requirements as opposed to most finance managers that try and sell doom and gloom. I can't recommend them enough. Get in there and ask for Vahag.
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February 2023 by Heather S.
I had a great experience dealing with S Bay Ford dealership, and Vahag in particular was a pleasure to work with.He answered all my questions promptly, and assisted me through the whole process of having my new BRONCO shipped to Hawaii.Thank you & MahaloHeather LaForce
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January 2023 by Bri Dog X.
Took my Flex in for the all-too-common water pump leak. Service person Steve was knowledgable and courteous and my car was fixed in less than two days! Fast and professional service will keep me a customer here! Excellent location!
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January 2023 by Salsa T.
I recently purchased a 2023 Ford F150, Vahag Taymizyan helped me with the purchase. He was very helpful , knowledgeable and professional. Vahag was able to assist me with every step of the process kept me informed of the status of the truck as it was being built. I would definitely recommend anyone In the market of buying a new car to see Vahag.
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January 2023 by Erik J.
I ordered my Lightning and was glad I selected Southbay Ford as the dealership. Vahag was very communicative throughout the entire process. Although all new vehicles were delayed due to supply chain issues I never felt out of the loop or wondering what was happening. The vehicle was exactly what I ordered and the whole purchase and approval process was seamless. I highly recommend South Bay Ford.
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January 2023 by Dan B.
We had a great experience purchasing a Titanium Escape PHEV from Milad at South Bay Ford. I did a lot of research, and we were quite sure of the colors / options that we wanted. Milad kept his eye out and let us know when one that fit the bill came in, and we bought it at MSRP the next day. I had found one at another dealership that wanted way over MSRP - forget that! Highly recommend.
