-
July 2023 by Richard F.
Beware, a reservation made online with Penske's system means nothing - they may honor one you made over the internet, they may not. They have no trucks at this Home Depot location and have to wait for them to be delivered, and if it hasn't arrived when you need it, they tell you to just wait, for hours if necessary. I called U-Haul and got one on the spot - had to drive to Torrance to get it, but couldn't wait for a vehicle that might not arrive. People at Home Depot were apologetic, and obviously know this system is broken but can't do anything about it.
-
September 2022 by Anthony M.
Bob is the worst representative. This is not the first time they over charger my cars and it's a hassle to get it back. Please do no return from here avoid the headaches and over charges.
-
January 2022 by Darren D.
Do NOT rent from Penske! I had a terrible experience with them - booked a week in advance, received multiple confirmations and I even called Home Depot to confirm that it was in the system, it was. With that said, apparently it is a very well-know thing that Penske just doesn't deliver trucks to Home Depot for you to pick up. When I arrived to pick up my rental, there was no truck, no number for me to call, and nothing Home Depot could do about it since it was a vendor to them. Crazy that they stay in business when the HD people know that Penske never/rarely comes through for them. Called their customer service after the fact and while they offered their apologies, there was nothing they could do. If you need a truck, rent from Home Depot or U-Haul! Not worth the pain
-
January 2019 by Les Borean
Rental truck had AZ license plates so of course inside cab stunk of stale tobacco smoke. Staff at this location very helpful.
