Lowe's ProServices is a highly acclaimed business known for its exceptional customer service and knowledgeable staff. Customers consistently praise the warm greetings and attentive assistance they receive, with one reviewer noting the stark contrast to the difficulties in finding help at other home improvement stores. The business boasts a team of dedicated associates, such as the floor associate Ed, who went above and beyond to provide expert guidance and save customers valuable time. Customers appreciate the personalized attention, with one reviewer highlighting Ed's willingness to assist in a department outside of his own. Lowe's ProServices also excels in product expertise and project support. Customers seeking flooring and bathroom renovations have reported receiving excellent advice and creative design suggestions from the knowledgeable staff, resulting in high-quality, cost-effective home improvements that exceed their expectations. The business's commitment to customer satisfaction is further demonstrated by the swift resolution of any issues, as exemplified by the manager Anna's proactive outreach and refund processing. Customers are consistently impressed by the exceptional service and are eager to return to Lowe's ProServices for their future home improvement needs.
I have never gone to this store and not received a greeting and a person asking me if I would like some assistance. Do I need to find anything? Can I help you? What a difference from Home Depot where are you you have to spend three days to find someone to answer a question. Way better store
December 2023
Thanks Michelle in customer service! I accidentally sent some items to the wrong Lowe's location and my delivery locker was also opened by mistake. Michelle helped me resolve this issue quickly and process a refund. Thank you so much for resolving this so quickly!
November 2023
I called the appliance section tonight (11/21) for a new dishwasher and Yessica was super helpful and nice!!