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September 2023 by Michael T.
I had to wire some money to a company quickly. I've never done it before, so I walked into this branch and noticed immediately there was a considerably lengthy line of people waiting to handle their standard banking transactions. So, I lined up with the others. Without even asking for assistance, Mr. Ismael Bustamante walked up to me as I was waiting in the line of people. He asked what I needed to accomplish at the bank that day. I explained I needed to do a wire transfer/payment. He told me to follow him to his desk. Once there, he filled out the paperwork . He handled everything and it went through smoothly. Mr. Bustamante's customer service and professionalism were a big PLUS since I didn't know one thing about how to complete the paperwork necessary for the transaction. He's an incredible asset to Citibank and I recommend looking for him if you need to perform anything outside of your normal baking transactions!!!
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August 2022 by Google user
Bad service A big line
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June 2022 by Stacey T.
Customer service was great. the only issue was there was a homeless guy that entered and was asking customers for money .he was walking back and fourth inside and all the workers ignored it. There was a man there depositing a whole lot of cash and this homeless man who looks under the influence,approached him asking for money..the customer felt very uncomfortable and spoke up to the teller.no one did nothing.Not even the manager..
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February 2022 by Daysi Villeda
Bad service A big line
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November 2020 by Leti M.
Manager wasn't able to guide me to tell me what could happen or would happen in my situation that led my account to be frozen and a check to be considered fraud. I tried my best to speak with 2 different branches in person Hawthorne and in Culver City. And both managers just acted like there was nothing else they could do to help me in my situation. I had to drive to a location in Wilshire with great reviews and spoke with a banker named Jin Lee who greeted me and sat me down to go over my situation asked me a lot of questions and made calls to the company reps to help me fix the problem.
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September 2020 by Cica M.
HORRIBLE BANK. Do not bank here! I deposited a check that my husband gave me and his money got withdrawn from his Bank of America account and Bank of America paid Citibank. Citibank said this check was presented twice when check was deposited only once. This was since July 27 . to this day after presenting proof that the issuer bank paid them the check for $1100 they still have not given me my money. I have gone to the branch, called customer service and gotten hanged up more than 4 times and have wasted more than 2 hours on the phone per call. No one knows anything and they just keep bouncing me from department to department. Bank is super quick to charge you when your balance is low but they can take their sweet time when it comes to them holding your money. How is that ethical?
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May 2020 by Tammi B.
Great service they followed the whole social distancing protocol my Teller was very nice and patient with me and the line was not long at all and it was moving fast I'm so glad that bank was there because they close the one in my neighborhood that I usually go to which is terrible because it services a lot of people who are not able to go far
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November 2019 by Adrine K.
Extremely bad customer service very slow wait is crazy and have only one banker looks like turtle omg never seen bank like this I have been with Vito bank for more than 20 years but this is horrible
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November 2019 by Jojo F.
Be ready to spend half of your day waiting for an available banker to talk to. No greeter so you could know whether your issue is addressed at the end of your long wait ( 2 hours). Only one banker is available and is spending 1/2 hour with each customer. A nightmare banking experience
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September 2019 by Mark J.
Thank you Dasy for displaying superb custumer service, thanks for the help and for being prompted. Wish you the best in your career!
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August 2019 by Sunshine P.
They always have 30 ppl in line and only 2 tellers! Hire more people! This honestly doesn't make any sense, everytim I come here the lines are LONG with only 2 tellers. #DoBetter
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May 2019 by Drew T.
Citibank is my new favorite bank. Let me tell you why. I strongly urge all of you to be more aware of your checking accounts. Many major banking institutions have legal policies that allow them to REORDER your transactions; so that even if you have purchased something with enough funds to cover it at the time, if that particular business takes more than a day or two to post it; the funds will reverse back to you; & then draw out randomly at some point in the future, thus potentially causing an overdraft. This is downright absurd, & something Citibank does not seem to participate in! This location in particular is very well-lit; safe. I do not believe there are indoor ATM's available after business hours ; so be prepared to use the exterior walk-up ones , in the evenings. There is also no receipts or other miscellaneous trash thrown about; like you will find in other areas. The staff here do take a great deal of pride in their work, for certain. This bank also does not seem to tolerate any form of solicitation on or near the premises; thus my general feeling of safety , even while coming after hours. I love my bank!
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April 2019 by Tonja B.
Beware of this branch/bank its a total nightmare to get your own money. I am trying to cash a check that came from Citi Bank itself and I am being told to have a seat so they can verify the check. The check is clearly wrote out to myself and my 16 year old daughter which my daughter and I are both present with 2 valid forms of ID. Not to mention this bank only has 3 locations that cash checks for non-members. I have never ever had a problem cashing a check. I have been here at this beach now for a hour and a half. Several customers has walked out this bank very upset. You should not have to be forced to open an account with this bank. The bank is a joke it's very dirty and the staff is very unprofessional and rude.. Go across the street to Chase if you need to open an account. This bank is the worst
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September 2018 by Patrick B.
Patrick *********** ********************* Glendale, CA 91226 Tel. 626 *** ***** September 12, 2018 Mr. Michael E. O'Neill Chairman CitiGroup 388 Greenwich Street, 38 th floor New York, NY 10013 Dear Mr. O'Neill: Customer A/c # 730 ********* I write to request your help! I have been a customer of Citibank for over 26 years. Three weeks ago, I tried to open an account for my sole proprietor business, **********************. This business had an account with Citibank but it was closed about a year ago. Above and beyond the visit to your bank to open the account, I visited the branch three times over the past three weeks to try to determine why the account had not been cleared to open. Today, in exasperation, I visited the branch for the fourth time. After waiting over 40 minutes for some assistance and to no avail, I decided to withdrawn all but $100 from my personal account. I was prepared to walk out of the bank with cash of $******. In lieu thereof, the cashier undertook to give me a cashier's check. I request your help, in my circumstances, do you believe that my actions were warranted? Thanking you, in anticipation, of your thoughtful consideration. Yours truly, Patrick * ******** PS If and when an answer is received from Citibank, that would be posted here, too.
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March 2018 by Eddie P.
Trash !!! Bank they will close your account without notice go to BOA or chase You've been warned :)