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February 2024 by Mayte K.
Very unprofessional! I also have never seen a bank allow their employees to play Spanish music on their speakers.
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August 2023 by Edgar A.
Today I walked into this bank and was immediately profiled, ashley wilkins the teller was constantly giggling while supposedly verifying my check, I can hear her ask her manager if she should cash it or not then they both giggled (very unprofessional) and said that they would not cash my check despite it being legit, Instead of just returning it to me she even went as far as stamping it on purpose to cause further trouble. I contacted customer care and they said to talk to the issuer and have them call the bank directly to verify, what a joke. Im glad I don't bank at this bank!
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September 2022 by George U.
I had the pleasure of visiting the Chase Hawthorne Branch what excellent customer service. My first visit I had an appointment with the bank manager, Nikki Samuels and while waiting in the customer waiting area was pleasantly greeted by several bank employees. Once I met Nikki I could tell she was a wonderful person and her staff had the same amazing presence. I enjoyed my meeting with Nikki who is not only polite and professional but also a positive light in a world often filled with darkness. A great personality and I can see her employers mirror that same glow. On my second visit, the same thing, positive and professional as well as just down to earth pleasant. I highly recommend this branch and the wonderful staff that appears to love what they do! Tell Nikki that George Upegui sent you! Highly recommended
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August 2022 by Daniel T.
I would never bank with chase again! I had gotten a insurance settlement check for almost $6000 and the next thing I know chase is trying close my account all because they didn't have the phone number to verify my check. I try to give them a number to the law firm of which who had provided me the check just so they can verify and they said no. I even went to as far to tell chase to go to the website to get the number & once again told me no. This check was from a car crash, and was very needed to pay my rent and chase just trying to close my account for no reason. I had been with chase for about 7 year's and they treat their customers like this ? I have school clothes to buy food to put in my house for my kids car note to pay and chase had blocked my account and told me to tell my attorney to recall the check all because they had no number to call. My attorney law firm had even called chase and told them " that they can not call to verify the check & my attorney try to give them the phone number to call & chase just hung up in my attorney face. Now, I'm waiting for my attorney to recall the check and to give me another check all because of chase. Chase didn't even want to call the bank of the check that it came from to verify my check. Now, I'm here with no money waiting for another check to be issued. Chase trying act like my check is a bad check which make me feel some kind of way. Once I get this new checked cash, I will for sure close my chase account because chase is pulling me through a lot.
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March 2022 by Juan R.
I use the ATM outside this branch 98% of the time and they are always dirty, dusty with trash. With the money chase makes, they should have at least one associate doing rounds to make sure the ATMs are clean for their clients.
