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March 2024 by Dmytrii Dolhov
Came to open a bank account, but ends up you need to schedule an appointment for that and all appointments are 3 weeks away. Great customer service. Never going back. Wasted my time.
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March 2024 by Mohamad Adnan Khalil
Aleh Ruiz Was very nice and she helped us open a new account very quickly
She needed two forms of ideas
Doris Fuentes the manager also is very nice and helpful.
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February 2024 by Mayte K.
Very unprofessional! I also have never seen a bank allow their employees to play Spanish music on their speakers.
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January 2024 by Jour 'Dan Peters
Wouldn't cash a state check or call the number on the check to verify funds and check to cash it. Went across the street they called and I had cash within 10 mins.
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October 2023 by ReaL DeaL
This is a great location I must say the service is #1. The people who work here really treat you like well... people ?. Their very kind and helpful and always are happy to answer your questions. They know their customers well and even make great recommendations which make every visit better than expected. Cheers to Leslie Ascencio, Adaneli Ibarra, Elizabeth Samayoa, Alize Soto, and Alejandra Ruiz. Give them a raise!!!
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August 2023 by Edgar A.
Today I walked into this bank and was immediately profiled, ashley wilkins the teller was constantly giggling while supposedly verifying my check, I can hear her ask her manager if she should cash it or not then they both giggled (very unprofessional) and said that they would not cash my check despite it being legit, Instead of just returning it to me she even went as far as stamping it on purpose to cause further trouble. I contacted customer care and they said to talk to the issuer and have them call the bank directly to verify, what a joke. Im glad I don't bank at this bank!
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August 2023 by Silvia Zanoni
The new staff there is extremely helpful and even if they can't service you they do their best to help????
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July 2023 by Michael D
This place literally always has a malfunctioning ATM. Plus no inside after hour ATM.
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May 2023 by Brendan McDonald
Chase bank has fees claiming they give better rates and better account growth. Look at their yearly profits and tell me that makes any sense. This bank is corrupt.
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April 2023 by Cesar Guillermo
Easy-to-use and great service
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March 2023 by Tatiama Leggings
Worst chase ever!!! Worst customer services! They would do everything and anything to keep your money! They don’t advise you on anything!! They are a bunch of scammers!!! Chose a different bank to work with and stay away from Chase!!!
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October 2022 by Latoya Jenkins
Just terrible customer service and very discriminatory behavior at this branch. However chase phone customer service was extremely supportive and helpful. Thank you Angie with Chase customer service.
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October 2022 by Michael Dorsey
This place literally always has a malfunctioning ATM. Plus no inside after hour ATM.
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September 2022 by G A U
I had the pleasure of visiting the Chase Hawthorne Branch what excellent customer service. My first visit I had an appointment with the bank manager, Nikki Samuels and while waiting in the customer waiting area was pleasantly greeted by several bank employees. Once I met Nikki I could tell she was a wonderful person and her staff had the same amazing presence. I enjoyed my meeting with Nikki who is not only polite and professional but also a positive light in a world often filled with darkness.A great personality and I can see her employers mirror that same glow. On my second visit, the same thing, positive and professional as well as just down to earth pleasant. I highly recommend this branch and the wonderful staff that appears to love what they do! Tell Nikki that George Upegui sent you! Highly recommended
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September 2022 by George U.
I had the pleasure of visiting the Chase Hawthorne Branch what excellent customer service. My first visit I had an appointment with the bank manager, Nikki Samuels and while waiting in the customer waiting area was pleasantly greeted by several bank employees. Once I met Nikki I could tell she was a wonderful person and her staff had the same amazing presence. I enjoyed my meeting with Nikki who is not only polite and professional but also a positive light in a world often filled with darkness. A great personality and I can see her employers mirror that same glow. On my second visit, the same thing, positive and professional as well as just down to earth pleasant. I highly recommend this branch and the wonderful staff that appears to love what they do! Tell Nikki that George Upegui sent you! Highly recommended
