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March 2024 by jesuus silva
Very good service, keep you informed at all time and , good quality job.
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March 2024 by Taj
I was told they "have to go by the book and only assist with insurance claims" ...turns out that was a flat out lie. Not sure why I was refused service, but it's okay, everything happens for a reason. Go elsewhere :)
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February 2024 by jeff klein
Took girlfriends car there for vandalism claim. Very professional and friendly staff. Would recommend
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January 2024 by Hector Villalta
Good service appreciated!!!
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January 2024 by Martha Estrada
Very good experience, Very efficient
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January 2024 by Amour Moore
The service is great. They actually care about the customers wellbeing. And they do good bodywork.??
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December 2023 by Karen Jones
I had Great service at this body shop. Morty was amazing and assured me that my vehicle would look just like it was and I couldn’t believe it, My car ? looked like a brand new car and I got so many compliments on it , I love it ?. Thank you Caliber Collision for your excellent service
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December 2023 by Ebony Star
Very happy with my service. They kept me updated with the process of my car via text and by phone! They even worked with me and had my car delivered to me and took my rental car back due to my work schedule!
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October 2023 by Lewis Cox
My details on the repairs that was done, the quality of the work, being informative, the time that it took, and the customer service was absolutely impeccable!! Loved everything about my experience with caliber collision. Couldn’t go nowhere else!
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October 2023 by Janis Craig-jackson
Excellent service. The manager assured me a time and date when my car was ready. And on that date you can rest assure it was ready. Thanks caliber for such great customer service.
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October 2023 by Juan Romero
Very satisfied with everything I mean everything!! They walked me through the whole process and time frame, lots of communication and information exchanged, but overall my case guy, his name is Luis G, very professional at every aspect and always making me feel like the end results will make everything better once finish. He deliveredThanks guys much appreciatedServices: Painting
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October 2023 by S herrie Grey
The customer service was excellent. Marla was a 210%.Tech. Will bring my car here all the ti know. Will take my car to caliber collision no questions asked love the service here.
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September 2023 by Shelley Benton
Great service! The staff is friendly, courteous and professional. They are attentive to detail and to making sure your experience is a good one. Luis Guillam handled my car inspection and kept me updated on the condition and repairs regularly. The repairs were completed in two weeks, as he promised, and my car looks great!Service: Body & Trim
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August 2023 by Annette Maple
Caliber Hawthorn customer service is above and beyond what one will expect. Luis Guillen and Luis Rodriguez and the complimentary driver are amazing, informative and just great gentlemen which made this unfortunate situation so pleasant.This location has some amazing folks all around. Thank you so very much ✌?Services: Painting
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July 2023 by Natalie Aguilar
My initial communication and interaction with the staff here was great. Very friendly, was able to take my car in the next morning with no issues but my reason for the 3 stars is due to the lack of communication when Caliber Collision had my car in their possession. My POC, lacked to provide important updates on my car. My car was in Caliber's property for over a month. I only got a phone call from my POC TWICE. I had to make phone calls every other day to ensure my car was moving along in the repair process. Every time I called there was some reason or another that my car would not be ready by the promise date. Every time I called there was a delay in getting a car part, or it didn't make it in time for paint. What was most frustrating was many times that I called, my POC either had left for the day or never called me back. The failure to keep me informed and up to date with my vehicles progress was very frustrating. The retrival and pick up of my car went smooth and had no issues. Nubia and Luis were great and always greeted me with a smile. The quality of work is great but my experience and wait time during the repair was not.Services: Painting
