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March 2024 by Andy Free
Do not recommend- I received a phone call one hour before scheduled pickup time advising me that they didn't have the size vehicle I reserved. Made no effort to help me find something else. Definitely lacking good customer service.
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March 2024 by shaila hubbs
HORRIBLE !!! I received a letter in the mail 2 months later a $169 repair cost for a “bubble” in the tire. The first car I rented the headlight was out I had to get a replacement I returned the replacement car the next day no one did a walk around she said just leave the keys. If a walk around was done at return I would have showed the pictures of the car that I took prior there were no damages. I also find it odd that you bill a whole 2 months later knowing no one keeps pictures saved. I was billed right after everything was fine then I got the letter. I reached out to customer service and nothing I’m stuck with bill on something I did not do and the employees failed to do their part.
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February 2024 by Nicole Willis
Friendly, polite staff! Love the service, they get you in and out. Great deals online too… will recommend this location 100%
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December 2023 by CL K
Had an excellent experience. Got a car with scratches but it was already noted on the paper. The staff there on 11/9-11/10 were excellent. I'll always take an uber to the neighborhood avis to avoid problems at LAX
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December 2023 by Annette Cervantes
Very satisfied will rent again from Avis.
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October 2023 by Jacques Clemenceau
They're nice, their fees and tax are tiny compared to the airport, but their open hours are stingy.
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August 2023 by Mark Steele
Great service here but a very limited selection of vehicles at this small location
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May 2023 by Melvin Craddock
Most of the time have been satisfied except for today.but went back to rental agency they rectified the problem.
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March 2023 by Araceli Arriola
Hawthorne location.UNACCEPTABLE service. I made my reservation for pick up 8:30am . I arrived at location which was NOT busy, and they had no cars available. I was told I would have to wait about half hour for them to have a car. This is unacceptable when customer has time sensitive appointments I had to be at an hour after assumed pick up. Have NEVER had this problem at other locations. Personnel was RUDE and lack of caring they were not able to deliver. I was told I could go somewhere else. Absolutely unacceptable. Will not be coming or recommending this place. Dissapointed. DO BETTER AVIS!!
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November 2022 by Jay R
This location refused my corporate code but then tried overcharging me another $500 , I took my business down the road to Hertz.. The manager was short , rude, and unprofessional.Cancelled all my pending future reservations, Will never do business with Avis again
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October 2022 by Dreadhead
Asked for and booked a one way rental to be dropped off at the Nee Orleans airport. My cousin and I made it very clear we need a one way. When I arrive in New Orleans to return the vehicle they told me my rental was supposed to be dropped off at the same location and their will be an extra 700 dollars applied. I’ve been renting cars for over 20 years without any problems. This was my first time using Avis. They’ve caused me extreme distress. We will see the outcome.
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September 2022 by HETAL SHAH
Economy and budget car get in good price...if you booked in advance get good deal.
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July 2022 by Zhang Jason
Jonathan Pettus charged us $200 for the dog hair on the car. The car was dirty when we got it. I highly doubt if they clean it according to Covid-19 safety rules.
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July 2022 by Michael Dolce
To start off you need look no further than this location for your next car rental. I planned a very short notice vacation in June 2022 and it all hinged on the rental of a vehicle within a few days. Thought it was impossible just coming out of the Covid era until I was referred to Jonathan who honored my instant request with ease. I explained to him my immediate need and he went above and beyond the call of duty to not only easily confirm my reservation but open my eyes to the type of vehicle that would meet my long distance needs. Never thought I’d be going long distance in a Prius Hybrid but was the perfect choice for my road-trip. I had incredible fuel efficiency with plenty of storage and full time air conditioning across the deserts and zero issues. Upon return of the vehicle Valerie immediately assisted me with a personal touch and had me on my way with receipt in hand !!!!. I am DEFINITELY Planning another road-trip soon using their services just because of the unheard of ease of renting a car with none of the typical nightmares attached!!!!.
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July 2022 by Michael D.
To start off you need look no further than this location for your next car rental. I planned a very short notice vacation in June 2022 and it all hinged on the rental of a vehicle within a few days. Thought it was impossible just coming out of the Covid era until I was referred to Jonathan who honored my instant request with ease. I explained to him my immediate need and he went above and beyond the call of duty to not only easily confirm my reservation but open my eyes to the type of vehicle that would meet my long distance needs. Never thought I'd be going long distance in a Prius Hybrid but was the perfect choice for my road-trip. I had incredible fuel efficiency with plenty of storage and full time air conditioning across the deserts and zero issues. Upon return of the vehicle Valerie immediately assisted me with a personal touch and had me on my way with receipt in hand !!!!. I am DEFINITELY Planning another road-trip soon using their services just because of the unheard of ease of renting a car with none of the typical nightmares attached!!!!.
