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December 2023 by Sophia Perez
My partner and I visited this location for a quick phone trade in. We expected to be in and out fairly quickly, but ended up staying in the store for nearly three hours. Our visit started strong with the person we believed to be the store manager, Ricky, helping adjust our plan. But then things went downhill quickly when he left. Not only was service incredibly slow and the associates weren’t sure how to proceed, but the young gentleman helping us took personal calls, discussing personal details about his evening that were in no way appropriate for us to overhear. On top of that, the supervisor on duty did nothing to correct this, either being oblivious to the personal call or simply not caring. Not to mention both were constantly texting and didn’t make much effort to even converse. While we are grateful for the help with our phone plan and finally completing our trade in, we left the visit baffled at the poor customer service. I’m sorry to write such a poor review, but, as someone who specializes in customer service, I felt compelled to at least say something.
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September 2023 by Alfonso Ruiz
This is crazy they close the store for inventory but don't bother to let people know except for a cardboard sign saying closed for inventory what a waste of customers time shows what they think of our personal time
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September 2023 by Eddie Lavrov
They helped me get the cellular plan back on my son's replacement watch. Excellent service.
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August 2023 by Andrea Garcia
Awesome store! The new Manager is great! I Will definitely return to this location for my next upgrade. Hard to find the store but its next to Lee’s!
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August 2023 by Richard Ortega
ANDREA BY FAR IS THE BEST LEADER, MANAGER, SALESMAN(woman)Will 100% look out for each and every customer with care helped me a whole lot on my account lowered my bill and got devices to go along with it I just got my first bill and as promised a lower bill thank you ANDREA FOR EVERYTHING
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July 2023 by Tory Garcia
Awesome store! The new Manager is great! I Will definitely return to this location for my next upgrade. Hard to find the store but its next to Lee’s!
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July 2023 by ralph rodriguez
Top Tier customer service! My sales rep sold w integrity and I’ll def come back to this store! No harsh up selling and no suprise fees-kudos to the team here
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July 2023 by nelly Solorio
Andrea at hawaiian gardens is the best, very friendly and personable as well as knowledgeable. I told her my issues and instantly helped me. i was pleased with the great costumer service.
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July 2023 by diego perez
The staff and manager were super nice they helped lower my bill and helped me understand the trade in credits and the policy that each purchase has and they helped me get my bill from 400 to 200 bucks THANK YOU SM this is just what i needed
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July 2023 by Javier Solis
Very friendly team came in with an issue and was greeted politely by staff and Andrea the manager helped me out and was able to resolve everything for me, BEST STORE EVER
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July 2023 by Tech Guru
Came in to pay a bill and ANDREA went over and beyond with my account lowered my monthly bill and I was able to get the Apple Watch ultra I been wanting for a little while thank you ANDREA best store ever
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April 2023 by joshua andrade
Came into the store with some questions about my bill and was immediately greeted my Yadira. She helped me break down my bill and I ended up taking home some chargers Ive been needing plus an apple watch! She was a great help suggesting ways to help me save money while not raising my bill too much I highly recommend this store for all your needs.
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March 2023 by Noemi E Monsivais
I’m a shopaholic but my partner doesn’t know because AT&T worker Peter added deals and discounts to my account making it seem like I only have a couple devices on the Att account. You were great Peter in hiding my addiction problem.
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March 2023 by Mimi Esquevil
The nice young miss Yadira was extremely helpful, informative, and compelling so when I went in for a new phone and left the store with a Fiber internet, Apple Watch, and Direct TV stream. Imagine my surprise when I realized I don’t even own a tv.
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March 2023 by JRDS
If I never fell in love before, I’d assume that this is what true love is. Having a phone store you trust to keep you updated on the latest deals is the closest thing to ecstasy I’ve felt since my wife left. How can I be sad so many great deals !
