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January 2024 by jose uribe
This location is great. The staff is amazing. Carolyn went above and beyond to make sure we got the space we needed. Mind you it was almost closing time.
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January 2024 by danny velasquez
Manager was very nice and helpful great serviceSandy arroyo
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November 2023 by Valarie Garcia
Sandy is the Best! She is courteous, friendly and very professional. She made my time there at US Storage easy. US Storage is very lucky to have an employee like Sandy who makes everything there run smoothly from beginning to end for their customers. Thank you Sandy for all you do at US Storage!!!
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October 2023 by D Y
Sandy’s great! She helped me form start to finish. Always smooth and this location has very good prices. Definitely check it out.
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October 2023 by Virgo
I've been renting at US storage on 257th street for a few months and had a bunch of packages delivered to be stored for a project marked as delivered but every time I called, the manager kept telling me she wasn't receiving anything. I did a bit of research and quickly realized they were all being delivered to another location. To be fair, when I placed the online orders, I didn't have my storage address in front of me to confirm my exact storage location, it was late so I did a quick google search for "US storage in harbor city" assuming only 1 existed and US Storage 1239 253rd St popped up and from there that's when chaos set in. I set up the deliveries and assumed everything was done appropriately. Once I realized the mistake I called around a bit and left a message for someone to return my call. The manager Sandy promptly returned my call and unbeknownst to me she was accepting my packages even though she hadn't a clue who I was. I explained to her the mistake I made, we shared a lighthearted laugh and she assured me it would be there for me to pick up. I tried to correct the deliveries but failed and Sandy continued to call me and make me aware something arrived she called me to let me know and I went to pick it up and take to the correct place. I can't thank Sandy enough! She saved me time, energy and money by accepting the packages instead of them being delayed and rerouted. 10 out of 10 for her above and beyond service and quick resolution to my madness! Thank you so much Sandy!!!!!
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July 2023 by Neil Phillips
Sandy, manager at the W. 253rd property in Harbor City, exemplifies excellent customer service. She helped me resolve a last-minute storage sizing crisis (I picked a unit that was too small) before the 4th holiday. Even though it delayed her schedule in closing the office, she secured a larger unit for me, and waited while I transferred my goods from the smaller to larger unit. Her positivity, enthusiasm and focus on customer care are primary reasons that I will use this property for all my overflow storage needs.
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June 2023 by Victoria Malone
Great Woman by the name of Sandy, with great customer service and a great attitude with a love for the company. God Bless Her And the company A Trillion Times Over! ???
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June 2023 by Vela Valadez
Sandy helped my family she is a really good worker and I recommend coming here to rent a storage
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May 2023 by Laura M.
What a joke of a company. Don't use. They lie about their services and are unprofessional
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May 2023 by FINNESSE562
Had a great experience, already had a unit and needed a bigger one the service I received from sandy arroyo was smooth and easy definitely recommend this place! No run arounds or sneak in charges! Check it out for sure!?
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April 2023 by Eugenio Garcia
Sandy was awesome. She has great customer service skills. She went out of her way to show me what i need as far as securing storage and You can tell she knows how to keep her property clean and wow how she has they security down... Come Rent She's great
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March 2023 by Mari C.
This place is definitely where you want to go. Rent and leave your belongings. Sandy is a great property manager she's attentive. Keeps the facility clean and secure. She's very strict but I understand why...it's her job and responsibility to do so. Thank you for employing people who care and love to do what they do.
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March 2023 by Carlos O.
Been a customer for a couple months. Boy do I regret it.! Never in my life have I been harassed by ANY company or place of business in exchange for a service. If I could, I would have gone somewhere else. Which I will be doing shortly. Forget this place, ALL AROUND. Believe me, LOOK ELSEWHERE.
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February 2023 by joelyn meza
Sandy was so awesome... she helped my aunt with all her questions.. Thank you for being so helpful and silly..such a clean facility. You must come rent with Sandy. She is a great property manager
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February 2023 by Rudy Garcia
Came in to possibly rent a unit Sandy was great and really helpful and showed us our options and made our experience smooth and easy amazing service
