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October 2023 by Danni C
Came in today hoping to get a diagnostic on my car and Darnell was of such great help he helped me thru the whole process and explained everything to me he went above and beyond not to mention he has amazing customer service thank you again I will definitely be back !
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October 2023 by Carlos G
Overpriced work and cheap parts. Get your vehicle serviced at another shop. Avoid Pep Boys unless you are trying to get scammed. Took my car in to get serviced and got it back the same day. After a few days car kept making noise. Took the car back several days later to get that checked out and I get told “everything was okay” and they couldn’t replicate the noise. As soon as I drive off guess what I hear the noise.
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October 2023 by Rose HILL
I’m always happy with their service. They’re attentive, helpful, and do a fantastic job on my car. Best part I love prices, coupons, and discounts too. Thx u Pepboys.
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September 2023 by Ricardo R.
Recently got tires installed at this location, car shakes around 40-80mph, I've consistently returned several times to explain my issue in great detail, not only to the service writer, but as well to the assistant manger & manger (Which they did nothing). I was told every time that they would "take a look at it" only for them to tell me "oh, we ran out of time, cause we overbooked our customers" Okay cool, you overbooked, so why not make an appointment so 1 can be a priority right? Wrong, even after scheduling TWO appointments on my behalf, they still didn't even "look at it" even though I had an appointment, I was told they overbooked again. I recommend anybody to please read the reviews before giving them your money, cause clearly they only care about how much money they make off the customer not customer satisfaction (I even got an alignment which still pulls to the right). Definitely, will not-be coming back here ever again & I advise anybody to do the same, they wöuldn't even be my 2nd or 3rd option.
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September 2023 by sHaNe ZeRauS
Great Service. Very Welcoming and accomodating!!! Big Shout out to the Manager Darnell!!! He's very honest and knowledgeable. I highly recommend this location and ask for HIM!!! KUDOS TO THIS BRANCH, TO DARNELL AND HIS TEAM !!! I will definitely come back for other service!!!
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August 2023 by Neil Aguilo
Easy and pleasant experience. Darnell was professional and had great communication for wait times and progress. Francisco the mechanic who worked on my car did an exceptional job. First time here and won’t be last.
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August 2023 by Rafael Ribeiro
I'm going to start my review with a lot of regret.I do not recommend anyone to service this store.First, there is no one responsible. It's a general mess.I went to have my car aligned on Sunday 07/23 and arrived at 12:18 pm to request the repair.I was told that I could only do it at 3:30pm. It was an emergency, I ended up accepting it! I was waiting 2 hours at the store and called my wife to pick me up, at 3:15pm they called me saying it was ready.The worst was not the delay! because he told me the time, I was impressed that the 3 employees went to lunch at the same time and took 2 hours to return.I'll put a photo of the empty workshop.I thought it was disrespectful!!!!! 3 employees going to lunch together! But the worst is yet to come!! The steering wheel of my car is very misaligned. (photo)I don't know how it works here in America, because I'm Brazilian and there they line up by the steering wheel.The store is rubbish !!! Bad service !!!U$100.00 thrown away !!! As soon as I return from the trip, I will go back to the store to redo the service.The email they send asking for your suggestion does not accept 1 or 2 stars, only from 3 stars.Rafael Ribeiro.
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July 2023 by justin gonzalez
I had a tough first experience regarding wait time, but after getting in contact with pep boys and Darnell, pep boys took care of me and ultimately I'm saving a lot of money having gone to pep boys. 3 month warranty assures if anything happens to the car or if pep boys makes an error, it will be corrected for free. Make an appointment over the phone and save yourself a lot of time. I will be coming back for my wheel alignment needs.
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May 2023 by Scarlet Galindo
They were very friendly, were able to inspect my vehicle right away. Did not seem knowledgeable of my issue with the facts given. They did not have the tool needed to remove my tires, wanted to break my wheel locks and charge me for it. Misdiagnosed the issue with my breaks.. Left and went to a local mechanic who identified the problem with the details given, problem solved elsewhere.
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May 2023 by Aidan Campos
Came in for a leak in my tire. Darnell and his crew took me in and made me feel like their priority even with all the work they were juggling. Asked the mechanics a question and they showed me what was wrong with my tire. Perfect service. Will definitely be coming back. We need more shops like this.
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May 2023 by Daniella
Should have checked the reviews first. On line is half the price. Also this was supposed to be a 2 hour wait for tires and a alignment. I'm here 4 hours later and no vehicle. I ha e children to pick up and service is not what ud expect. They couldn't even line up tires in the back of the truck. They tried stacking them
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May 2023 by Barbara Karls
They did a excellent job they checked all my tires to see if I had any nails in them and one tire had a nail in it so I had to buy a new tire but they explained everything they check the air in my tires and I really appreciate them taking me in so fast. They check to see if my tires needed to be rotated and they didn’t. Manager was very very nice when I came in and took good care of me I appreciate these guys so much. Went to the Pep Boys on PCH and they did an excellent job. ??
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May 2023 by Robert Hernandez
Not very honest. My mercedes is a 02 year model, and I had 2 tires mounted and balanced. They tried to charge me for tire pressure monitor kits and handling charges. Plus a charge of 199.99 for lifetime alignment which they weren't even able to do. Being a retired Mercedes-Benz Tech, this didnt fly with me. Be cautious about what is happening with your vehicle and always know what your vehicle has as far as accessories go.
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May 2023 by Joi Riley
Experience was very pleasant. Quick, efficient & friendly service from Darnell. Definitely, will be a returning customer for future Pep Boy's needs ?
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April 2023 by Christopher Rubio
Today we took a car in for a bolt in the tire. The whole staff was extremely courteous and attentive. That speaks volumes and goes a long way. Customer service is everything especially when someone is worried about their automobile. Completely appreciate the staff at this particular location. Thank you!