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February 2024 by Becky C.
Went looking at appliances. Employee was very helpful but we learned the store itself no longer does military discounts on appliances. Absolutely anything else in the store EXCEPT appliances!! They have specially marked parking in their parking lot that says they honor their veterans.....just not worthy enough for discounts on higher priced items. Appliances use to be slog for military discount but apparently now the veterans in a military town no less are not worthy of the discount on appliances any longer.
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February 2024 by Jessie Villasenor
The help they have are not very helpful at all
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February 2024 by Matt Hodges
I love to go to Lowe's, I can easily spend a lot of money there.
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January 2024 by Cindy L Mora
Good nice people
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January 2024 by leon perez
Found everything ok.
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January 2024 by Chris Konomos
They had what I needed with a veteran discount. Clean store and helpful service.
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January 2024 by Connie Greer
This location is great. The shelves were well stocked. I had multiple choices for the air purifiers I wanted. I was greeted when I walked in, and when I asked for assistance, I was helped with a smile and friendly customer service. As I walked through the building, several associates made eye contact and said hello. This will be the Lowe's location I will use. Thank you, Hanford Lowe's, for the fantastic customer service!
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January 2024 by Michael L.
My experiences with Lowes Hanford have been mostly good. Most of the time Lowes employees are helpful and responsive. Their stock is easy to find and priced just about the same as their rival a few blocks away. Both sell the same quality of building materials at similar pricing. I rate Lowes equally to their nearby competition, although strengths differ. Example: As a commercial customer, Lowes discounts all of my purchases. Their competitor discounts only large quantity purchases to commercial buyers. Both have mostly positive, knowledgeable employees and low-level managers who should work best outside, away from customers.
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December 2023 by Shane Eitel
Shop here all the time, employees very helpful.
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December 2023 by Jeff Dolan
Has its good and bad. One day I asked a question to a group of three employees who were standing around chatting, and none of them could help me except to point me to a person that they said could help, but was busy at the moment. I don’t care what the reasoning was for not being able to assist me, but that kind of thing should never happen at a store. I never did get help that day.On other days when asking an employee a question they physically took me to the product, but then they read off the product label to answer my question. I am not sure if they understand that I can read also and need more information than I can get off the label. Unfortunately that happens at a lot of stores. I wish employees would learn a little a bit about the products they sell, or that the employer would require a small amount of training at the minimum. I dont like that most of the time they only have self check out and not a manned register.On the positive, they are very clean, prices are OK, and occasionally I get an employee that knows what they are talking about.
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December 2023 by Michelle Carr
They know thier business Quick to find for you and Very Helpful
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November 2023 by Qutrina Candrick
Sandra went above and beyond to helps us purchase are new refrigerator. I wish I asked for her last name. Sandra was friendly understanding and professional. She made sure we left happy. She deserves a raise. Her customer service skills are outstanding and she definitely stands out.
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October 2023 by Douglas T.
We bought a sliding glass door with installation on April 29,2023. Found out the door was finally ordered on May 26th by the Hanford Lowes. Made a trip there to press them on answers for the arrival date. We were given late June as the new arrival date. The first week of July we had no notification of the door being at the Hanford Lowes. Went in to the store shortly after to ask about our situation and they said the manager would call us. No call so we went in again a week later. New arrival date was now set as Aug 12th. Aug 19th no word from Lowes on the door so we went in again and found out the door was sitting in their facility and it had been there for weeks and the installation company would be notified to start scheduling the install. Sept 1st we had to go in again and ask about the install. The next week we get a Sep 13th install date. Installer brings out the door and it's defected with bad window seals and a bent brace the doesn't allow it to close along with a door handle that had to be drilled to fit the door. Went to Lowes again with video and pictures of the defected door. Set 16th Christian the Asst. Manger said he'd get with Pella and have it replaced. He said I'd receive a call from Lowes with that scheduled date. Sep 25th nothing back from Lowes. I went directly to Pella and plead my case and at this time. They're going to send someone out in mid November to assess the door. In short I had to do the leg work on a $4k small project with no help from Lowes including the sales guy that sold me this door and at this time on Oct 1st we still have a dysfunctional door. We paid with our Lowes account for the % off we get then paid that off in a month. We were stuck financially with Lowes. Hope this helps others planning personal home projects with this Lowes.
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September 2023 by Juan Gonzalez
Lowe’s is alright, but when you have to deal with someone like Rebecca in customer service it makes me want to go to Home Depot instead. She’s always in a bad mood and always being rude.
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September 2023 by Luz Reyes
Store always has very good deals! Customer service, always great!!