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October 2023 by Jimmy James
Bad experience. Was told on phone that they offered KBB trade in value, they knew what my trade-in was. Spent half a day removing aftermarket stereo equip and cleaning. Brought it in and the sales mngr offered me 31k trade-in, it bluebooks for 44+k trade-in. Wasted my day. Looked shocked at what I told them actual KBB value was, like they can't plug in a VIN# into KBB themselves? Chalk it up as a learning experience, won't be back.
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October 2023 by Suzie Springer
I purchased a Dodge Journey in 2015 and I have spent thousands of dollars on my brand new vehicle. This was the worst purchase I have ever made. Liberty Chrysler in Hanford cost me more money than I ever expected. I don't think I want to trust Liberty Chrysler in Hanford for any future vehicle I need to purchase.
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October 2023 by Tina Mueller
Forgot postcard but they still honored it. They were very efficient.
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September 2023 by Jaclyn M.
do not waste your time with this dealership.they advertise a price on their website to suck you into their lot, and then up the price with "accessories" on the vehicle, which they could have included on the website to begin with. the price on their website is not the price they are selling the vehicle at. they are doing bad business, false advertising, flat out scamming. omar the manager there is a crook. if you are out of town and traveling to hanford for a vehicle listed on their website, they will up the price of the vehicle by thousands of dollars once you get there. don't go.
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September 2023 by Hector Guaderrama
Reserved a car a week ago while it goes through inspection and gets ready for the sales lot and just found out today that they sold it yesterday. And they had the audacity to ask if theirs any other cars I'm interested in. ?
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May 2023 by Stevepurple 39
Great service 5 stars. Fixed my truck in a timely manner. Also kept in contact on a daily basis as parts came in a repairs were made. Also Robby is great at keep me in the loop.
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May 2023 by Trista K
Absolutely horrible service department!! They quoted me $2700 to fix my A/C. Went to a local shop who specializes in A/C repairs, the part cost $200 and they charged me $400 in labor.
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March 2023 by Cynthia Glaspie
Hanford Chrysler Dodge Jeep Ram made my first time buying a car quick and painless. I had been car shopping for months and I finally settled on a Malibu at this dealership. Dom was a huge help with the entire process! (Thanks again Dom! )From the very beginning he was friendly, considerate and attentive to all of my needs and wants. The communication and transparency that I received at this dealership alone makes me want to recommend it to others. I did not feel rushed or pressured into getting a car I didn’t want, as a matter of fact I got exactly what I wanted with a lower monthly payment than expected lol.They went above and beyond to make sure I was taken care of .
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March 2023 by Alice S.
Updating my review - Anthony from Hanford Chrysler reached out to me and he was able to get my parents and I taken care of. Anthony ordered the part, and it came in within 2 weeks. Yes, I would recommend HCDJ.
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March 2023 by Deborah Z.
Stole my deposit for over a year. Apparently never ordered the part they required me to pay in advance for and then never called me if the part came in. Several attempts to call diverted me to call backs and on hold hang ups. Disputed with several in person and on call interventions with family members and was told a check that processes six to eight weeks would be sent to me. It never was sent. Threats to have congressman intervene didn't take action either. Over a year later, they call me out of the blue and say if I go in today, they'll reimburse money on the same card I purchased the part. I spent my time and gas to get my money back that took 5 mins I suspect they were being audited and they reached out 5 minutes!!! Versus the lie of processing it through accountants for six weeks. Be wary!
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March 2023 by Cynthia G.
Hanford Chrysler Dodge Jeep Ram made my first time buying a car quick and painless. I had been car shopping for months and I finally settled on a Malibu at this dealership. Dom was a huge help with the entire process! (Thanks again Dom! )From the very beginning he was friendly, considerate and attentive to all of my needs and wants. The communication and transparency that I received at this dealership alone makes me want to recommend it to others. I did not feel rushed or pressured into getting a car I didn't want, as a matter of fact I got exactly what I wanted with a lower monthly payment than expected lol.They went above and beyond to make sure I was taken care of .
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December 2022 by Grind Master
A really great place to get a vehicle with a great deals. Customer service was great!!! I got all the help I needed from Martin Perez. Highly recommend asking for him.
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November 2022 by Gus D'Antonio
This service department had my 2014 Ram 1500 for nearly 6 weeks to replace a lifetime transmission that went out. They price gouged at every step of diagnosis, then returned it to me without the exhaust installed and the front bumper damaged. They refused to document my claim of them damaging it and have disputed my claim with corporate. They deserve a zero-star rating.
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November 2022 by Gus D.
This service department had my 2014 Ram 1500 for 6 weeks to replace a lifetime transmission that went out. They price gouged every step of diagnosis, then returned it to me without the exhaust installed and the front bumper damaged. They refused to document my claim of them damaging it and have disputed my claim with corporate. They deserve ZERO stars.
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September 2022 by Larry Cassina
Our experience with the Hanford Chrysler Dodge Jeep Ram Service Dept was perfect. The team there treated us great. Robbie scheduled are appointment promptly, clearly communicated what would be done, and provided a clear estimate. Following our repairs, Robbie communicated each step of the repairs they completed. The cost of the repairs were very reasonable. The treatment was perfect.
