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February 2023 by Elle Kay
The most viscous dishonest company next to ATT and PGE. This company is self enriching only !!! you and I fund that ! this company will take your money,! remove the tank with your propane in it and away they go. Try and get decent service from these embezzlers ? It’s non obtainable especially the Elk Grove office in California…. Coast to coast Ferrellgas is horrible !
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February 2023 by Lorraine Koebel
The most viscous dishonest company next to ATT and PGE. This company is self enriching only !!! you and I fund that ! this company will take your money,! remove the tank with your propane in it and away they go. Try and get decent service from these embezzlers ? It’s non obtainable especially the Elk Grove office in California…. Coast to coast Ferrellgas is horrible !
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February 2023 by Goodbye Girl
The most viscous dishonest company next to ATT and PGE. This company is self enriching only !!! you and I fund that ! this company will take your money,! remove the tank with your propane in it and away they go. Try and get decent service from these embezzlers ? It’s non obtainable especially the Elk Grove office in California…. Coast to coast Ferrellgas is horrible !
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October 2022 by Elena Anzoleaga
I never know when they’ve supposedly been here. They don’t leave a notice on my door anymore. I live alone and many times I’m being charged for butane I can’t understand how I’ve used.
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February 2022 by Rob Bouthiller
My pregnant daughter ran out of Propane a week ago, February 9th, 2022. Her husband is in the military and has been gone away. She called Ferrell immediately and was told she would get a delivery in a couple of days. They never delivered. She called back and was told they would deliver by February 21st. After numerous calls and contacting the corporate office they notified her they would deliver today February 16th. 7 days after initial call for a delivery that she would pay for. Today, they finally showed up to fill the tanks and left without filling them or telling her why. My daughter immediately called Ferrell and was told there was some animal waste in her yard and they wouldn’t come back. I called and told Ferrel the waste would be removed, please come back and was told the driver had left the area and couldn’t. This was 5-10 minutes from the time he left and he didn’t have the decency to tell her he was leaving in the first place. To begin with a week without heat and they won’t do an emergency delivery in February. Then to leave without even talking to her. I called again and was told it wasn’t cold out, they will come back tomorrow. It was 27 degrees this morning. It did reach 50 today. I don’t know, is a 50 degree house warm. It’s been below freezing for the past week until today. Ferrel was told that my daughter is pregnant and was sick. The only thing they could say was she should have ordered earlier. The gauge on the tank read 100%, she was told that sometimes they stick and you should hit the gauge to be sure. I have never dealt with such uncaring individual’s at a nationwide company. Where is customer service and human decency.
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March 2021 by Kerrri S.
Do not do business with Ferrellgas. The whole company is horrible to work with. You may get a cheap up front price but the communication and prices after that are astronomical. Horrible customer service. They do not value their customers.
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January 2020 by Sylvia Martinez
Worst customer service ever!! I pay CASH to get my tank filled and still have to wait almost 2 weeks to get it filled. I think it’s ridiculous! Hanford is not that big! My tank is at ZERO and still waiting
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October 2018 by Sondra Shelton
Monday Sept. 17th I called around to different gas companies getting quotes. Was given quote of $1.09 Gallon from Ferrell gas, so I told the lady I would like to order 200 gallons. They asked about information that would be on a metal tag, which I was unable to see, because of a wood box around the tank. I told them I wasn't even sure if there was a tag. They made it out like it wasn't a big deal and they would send someone out to inspect the tank.
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September 2018 by Kathie Allred
Very good service it was on a Friday and had trouble with my pressure regulator and the service technician originally said Monday was when he could come out . But called and said he could come out on the same day. Came and got it fixed.
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May 2018 by Stephanie Burrows
UNETHICAL COMPANY
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July 2017 by wallace Gathungu
Most affordable place for LPG.
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May 2017 by Robert Zamora II
Great product fair price
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December 2016 by Matthew B.
Ferrell Gas is probably the worst company I have ever tried to work with for propane. Their internal communication and customer communication is horrible. I asked for an assessment to see if my current tank could be switched out for a Ferrell tank without damage to property. Bryan Heath completely screwed up on coordinating the service call by not providing clear direction to local crews who filled the tank, which is clearly marked as belonging to another company. Furthermore they provided no advanced communication all three times they came to my property and all three time scared my wife by wandering around unannounced. They only called as they left each time despite repeated requests to provide advanced notice. After admitting thatctheymade a mistake and assuring me that Ferrell would resolce the issue Bryan now has not returned calls, email, or messages for over 4 weeks. But he did send me an invoice for the gas, which again I did not request. BEWARE!!!