This CVS location receives mixed reviews, with significant praise for its pharmacy service, cleanliness, and layout alongside notable criticisms of inconsistent customer service. Many customers describe the pharmacy service as exemplary, prompt, and staffed by knowledgeable and courteous employees. The store itself is frequently noted as being very clean, organized, and having an easy layout with better prices than other CVS locations. The staff is often described as friendly, and the reward program is considered convenient. However, experiences are highly variable. Customer service at the pharmacy is described as hit and miss, largely due to staffing problems. While some pharmacists are highlighted as kind and helpful, others are criticized for being impatient, rude, and lacking basic customer engagement like making eye contact or offering greetings. Specific issues with support staff include providing incorrect information, reluctance to seek clarification from pharmacists, and repeated difficulties with administrative tasks like removing automatic refills and erroneous text message notifications. These problems, compounded by website issues and the inconvenience of many products being locked up, lead to frustration. Some long-term customers express strong loyalty and hope the store does not close, while others feel trapped by insurance requirements and endure the inconsistent service.
Friendly customers service, the store is very clean and organized and I like the reward program is very convenient. I hope they don't close the store.
May 2024
The pharmacy service is exemplary and prompt. The employees are courteous and knowledgeable. I don’t know why this place has so many bad reviews..I’ve been a customer of this cvs back when it was Longs drugs over by Cost Less back when Cost Less was called Farmer Boys and I’ve never been an unsatisfied customer.
November 2023
Amazing staff who go above and beyond to assist customers.
