“I walked into a nice, relaxed vibe. I was immediately helped by Lolly. I'm older and not tech savvy. She helped me so I could email the label info to the store. She was absolutely wonderful!
Highly recommend this store.
Lolly, if you read this, thank you again so much. It really means a lot having people like you in the world!”
“Great team there. ALWAYS POLITE AND COURTEOUS ?
HOWEVER!!!!! DO NOT PURCHASE THIS TAPE. ABSOLUTELY NO GOOD!!! Worked up a sweat ? just trying to…. work it after using. If you gotta have it just fold a piece to pull on after each use. Good luck!;-)”
8:30AM - 6:30PM
204 2nd Ave, San Mateo“I had a fantastic experience at the UPS Store in San Mateo! The staff is always friendly and efficient, and Mickey stands out for his exceptional customer service. He goes above and beyond to ensure everything is handled smoothly and with a smile. Whether it's shipping a package or getting documents notarized, Mickey and the team make the process quick and hassle-free. Highly recommend this location for all your shipping and printing needs!”
9AM - 7PM
7 41st Ave, San Mateo“I’ve been to the San Mateo UPS office on 41st several times. Every time the staff has been both friendly and fast/efficient in processing customers through the line. No ridiculous waits that can happen elsewhere.”
“Came here with my brother to get a document notarized last week. Dylan helped us quickly and efficiently while being so friendly, and we were done and on our way in less than 10 minutes.10/10 will keep coming back!”
“Reliable, friendly service for important package mailing, excellent customer service for all needs (passport photos, printing, packing, notary, packaging supplies, etc.). Dimitri, Sharachandra, always knowledgeable and helpful! Thank you for all of the help you provide to our community”
“VERY KIND, THOUGHTFUL people! I am moved to write this review because this store handled some complicated legal transactions for me; the store expertly handled my emailed documents by printing, delivering, mobile-notarizing, and express shipping to a third location. I appreciate their efforts and their kindness to me throughout. Emil and Bovna were specifically amazing, but I talked to a couple other people who were also so pleasant.”
“First time at this PO. Mind you, I've been to many, because I mail packages back home a lot. It was small but had all the necessary supplies for shipping, even a couple of local cards. Michael is not too friendly. I'd describe him as serious but polite, and that may have to do with him probably being the only clerk there. If you don't mind waiting and in no hurry, it's convenient for those of us who live in the area. He's a huge Warriors fan! From all the fan gear posted. Bay area sports represented, of course!”
8:30AM - 6:30PM
423 Broadway, Millbrae“I came here after a horrible experience at a San Bruno UPS store. The people here provided me an excellent service, going over all my returns and sorting out the mistake that the UPS in San Bruno made. Definitely the store to stop by if you want an excellent customer service.”
8:30AM - 6:30PM
63 Bovet Rd, San Mateo“This is my go-to UPS store because parking is easy and service is fast. I’m always happy if Alex is working because he’s super helpful and friendly. I have dropped off a car load of large, prepaid packages and if there’s a line he just tells me where to leave my boxes and he takes care of them for me.”
“I’m getting a kick reading all of the negative posts about the “ rude staff” especially Marc. Marc isn’t rude, sarcastic yes, but he gives what he gets. If you’re polite and not demanding, it’ll all be good, if you’re rude, disrespectful or just stupid ( I’ve been in the store many times watching the interactions) then that’s exactly what you will get back.As far as Carlos and Anna, they are both very nice people, they are just trying to do the best they can dealing with the public. Anyone who has ever had to deal with the public knows this to be true.So for all of you crying about the terrible attitudes etc etc , maybe take a look at how YOU act.I’m not anyone’s buddy, just a long time customer who’s never had any issues with anyone.You get what you give folks, and as I brought up earlier, dealing with the public sucks.”