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December 2023 by Oscar Campa
The level of Customer Service exceeded my expectations very well explained, and was in and out in a very timely manner. I went into do my fingerprints.
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December 2023 by Riah dinero
If you're shipping anything of value declare that with a supervisor or manager!! My personal items were stolen and replaced by bottles of water taped together. Bums!! I think it was the Latina woman who scanned my package in. Will be reporting this to corporate! NEVER USING UPS AGAIN! WOULD GIVE 0 STARS IF I COULD!!
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October 2023 by Caitlin Nguyen
Came here to open a mailbox, and the female worker made several typos on the official application. Another worker, a chubby man with a beard and pony tail, was rude when I called back 2 times to fix even more mistakes. This is the same man from a review left here 1 month ago by another person. He lacks customer service skills, professionalism, express laziness, and is clearly miserable with his life. He should be fired at all costs because he is the worst UPS worker I’ve ever encountered.
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October 2023 by Chris K
Have always been a UPS loyal customer and this particular store really don’t deserve the name. I just dropped off two packages and the guy shows no respect and didn’t bother to say a word despite I tried to be polite. He shows no interest to other customers waiting to be helped and it seems that he only cares about his own business.
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September 2023 by Cindy Mar
Cannot expect so good service from this store.Highly recommend, fast response, nice smile and happy to help attitude. Nowadays we need this kind of service.
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July 2023 by Q Joe
I've return Amazon item here,box was opened they change for tape it up for $6. Another time, also Amazon item for return they change me $2.75 for print a return lebel. Really Unhappy for this service.
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June 2023 by Gilbert Diaz
Shoutout to Jessica for being very helpful during my visit at this store. I was very confused on how the shipping process worked but she helped explain every step and was very kind. I will definitely be returning to this location for all my shipping needs.
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June 2023 by Kat A.
I just wanted to write a review on Hacienda Heights, UPS, The girl was very helpful I had trouble with an Amazon package as she help me get it returned. It was causing me so much problems, but she solved it. She has such a genuine attitude very professional. I believe her name was Jessica I came back a few times to do my notary cause she makes it simple and easy. I really think she values her customers. Thanks UPS
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May 2023 by Sergio M
My experience was not bad. But while I was there I noticed they can use a helper, for the big packages that customers bring in. Helper can also keep the store clean, keep paper loaded, ink loaded etc. There's a paper sign that states "Claim your bluetooth wireless speaker Prize by March of 2016". We're in the year 2023 now. Negligence red flags heavy right there.
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April 2023 by Patrick Yong
Want to shout for Oscar that worked today . Extremely friendly and professional . Greatest customer service that I had ever seen . USPS is way much better than FedEx . Definitely will come back for further shipments .Thanks Oscar !
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April 2023 by Sergio “SergMJ” M
My experience was not bad. But while I was there I noticed they can use a helper, for the big packages that customers bring in. Helper can also keep the store clean, keep paper loaded, ink loaded etc. There's a paper sign that states "Claim your bluetooth wireless speaker Prize by March of 2016". We're in the year 2023 now. Negligence red flags heavy right there.
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April 2023 by Gabriel Peinado
On April 18th, 2023, my mother stopped by this particular store. The gentleman who works there was completely disinterested in assisting her. He seemed lost or confused, with an uncaring demeanor. My mom attempted to get assistance from the worker for several minutes, before finally giving up without completing her task. This is not the first time this has happened at this particular store.
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April 2023 by Miguel G.
Came on a Sunday and no one was thereHours online stated ups store opens at your 11amOpened late People have things to do store is government associated , staff should open on timeLong line outside
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March 2023 by Kate L.
Maria is awesome for helping me to ship my items . She is super helpful and knowledgeable. Best shipping experience ever!!Highly recommend!
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March 2023 by José M Tovar
So, I’ve stopped by your store 3/4 times now to simply get a document notarized. These visits have been mid day, during my lunch break. I read the many comments listed. In particular, I am yet to be greeted At All! There usually three employees. None of which have ever greeted me or make me feel welcome. Todays visit, the gentleman who notarizes documents was more interested in discussing what to order for lunch (not making an issue of contemplating ordering lunch) then to greet me and or acknowledged I was standing in front of him. I’m in the retail industry as such, I take good care of all my customers. I am grateful because thanks to the many customers that go through our doors, I can support my family and contribute to society in general. Luckily, I can take my business elsewhere. I’ve never felt welcomed at your store.
