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May 2023 by Claudia A
This is so bad. Thursday morning at about 8 am. When I walked in a homeless man was taking food that he had not paid for. I would have paid for it but I’m not in a financial situation to do it. I paid for my gas and good thing I asked for the receipt. The gas attendant had charged me for his two corn dogs. It’s not the way to do it. I should want and be able to give my money not swindled into it by the gas attendant and the homeless man. Not cool.I see the reply and idk why I would need to call. You can see the video of what exactly happened and look at the receipts. What’s done is done and people need to be careful.People, take your receipts and look at them.Never going back there.
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November 2020 by H R.
Beware of Debit and Credit card fraud! I charged $10 on a debit card on 11/23 and an hour later they tried to charge $100 on the same card. Good thing the fraud prevention from my bank caught it, send me a message and declined the charge.
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November 2020 by Gina B.
24 hours? It's 12:15am. I come here late at night all the time. I go to walk in tonight and they have the doors padlocked from the inside. Not locked like a normal door locks, which is bizarre. No note that they will be right back or that they are on break (like most places do). There is one car parked in the gas lane, but no one it. Hmmmm, I wonder what's going on in there???
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August 2020 by Eileen R.
So, on this very hot day I was craving a mini mart beef hot, which I know can be satisfying. Due to the Covid virus no condiments are readily not available for self serve. Went up to the counter to pay for my dog and a very kind gentleman named Oscar recommended that I can add a Coca Cola to make a combo for a few cents more. I said Ok, thank you for this offer. He went around the counter to retrieve a cold can of Coca Cola from the cooler for my combo. What service! Above and beyond. I kindly asked for condiments and napkins, he brought me the condiments I requested. 1pkg of mustard and 1pkg of relish.(I only requested condiments I'm actually going to use)I'm so glad for his kindness and AWESOME customer service.Service with a smile.Team OSCAR!
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April 2020 by Yolanda Anguiano
This ppl have a price for cigarrera Newport short $8.14 and they end charging over $10 dls I went back and ask she said that I have to get 2 packs for that price and I can’t change it cuz he suppose to make transactions together REALLY you guys have to put the right price You ppl SUCK
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July 2019 by Julie jeon
There's another Arco not too far from here that is $0.10 cheaper per gallon. Also, they charge $0.55 for the Ice even though you bring your own cup after you got your gas and even car wash from them when out side is 99 degree. Anyways, I left the store with smile saying thank you..?
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May 2019 by KaM Bankz
Know the manager and his staff very kind people I highly suggest this gas station for snacks ohh the food here is great ðŸ™ðŸ’¯
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April 2019 by ryan o.
Gas pumps over here cheat you the meter is running but you won't get gas!! With all the high prices gas they trying to cheat you!!
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September 2018 by Nancy G.
DO NOT get a car wash here, when you pay at the pump you don't get a receipt for the car wash you STILL have to go inside. Once you get into the car wash the machine is so sensitive that's once you hit the mark you have to get another code! Too time consuming, and too much of a head ache. Luckily the customer service representative was patient and very kind.
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June 2018 by Vanesa I.
First and LAST time coming here for a Carwash the machine in the side does not work for cards so your have to go in and pay once I paid I went in for the wash as soon as the machine started to go it hit my car tearing off my license plate along with the screws I went in and the guy said "I can only take down the plate number and your information the management is not in at the moment" obviously no call was ever received by anyone....
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April 2018 by Bill T.
Went here wanting hot dogs n other hot goodies. No hot dogs, 1 hamburger, very little stuff. Very disappointed
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February 2018 by Anthony C.
I come to this gas station twice a week to put gas, I live literally about 2 to 3 minutes away. I ask for them to turn on the air and they say no I gotta pay for it... hmmm I give your gas station 160$ a week for my expedition. And i gotta pay for your air too... luckily someone let me borrow quarters or I would've been s*** out of luck. I will not be going here anymore 76 is my new place
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December 2017 by Alfonso G.
Great gas station off Azusa, not to far from the 69 freeway. The inside store is very big for a gas station. They do wel a lot of snacks and drinks Inside as well. Gas prices are always fair here.
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July 2017 by Laurence L.
The machine car wash does its job but I have to warrant a low rating for this Arco because the car wash's pay machine rejects any and all cards with zero notice from the management. I initially thought my cards were screwed or something until I went inside the snack building to ask. That's when the staff working informed me that all cards have to come inside to pay because there is something wrong with the pay machine. I told them they should put up a damn notice so customers don't get stuck up at the payment queue. The staff said they can't do anything due to the machine manufacturer not allowing them to post a notice. Absolute and complete b******** What a horrible way to run business. Never coming back.
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January 2017 by L F.
Worst customer experience. This morning around 7:50 am, I came in to reimburse my stamp cards for free coffee. You need 4 stamps for this. I happened to have one card with 3 stamps and the other with 1. There have been plenty of times where I have done this--combined stamps on different cards to get 4 stamps. Never any problems. Until today. Often, the cashier will just combine stamps onto one card and rip the other. Problem solved. But not today. Now, I don't know if its because this guy is new since I've never seen him before, or if he's just a complete imbecile, but I'm thinking the latter since he couldn't figure this easy solution out. PUT ALL THE STAMPS ON ONE CARD AND GET RID OF THE OTHER!!!! Because the stamps were on 2 cards, all he said that his manager wouldn't allow it, and just flat-out denied me my coffee, after I made it too. Not only did I waste time, but wasted coffee too since he wouldn't let me take it. Better believe I took back my cards! Anyway, for awhile already, I've been trying to justify why I've been wasting my money on sub-par, watered down coffee, and honestly, I really liked the staff. But because they're hiring bozos like this, now I'm certain--I'm NEVER coming back here. I'm going to redeem the stamps at another location where they know what they're doing, and quite frankly, I'm going to Starbucks for my Thursday morning fix from now on.