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October 2023 by Melissa D.
This review is mainly for their sushi selection, which is surprisingly good. We tried their regular California rolls and the Chef Sampler (salmon and ahi tuhi). Delicious!The sushi chef/preparer was friendly, professional, and rightly proud of the fresh selections.This was our go-to spot for restroom and lunch breaks from working out in the area for two weekends. The bathrooms were okay, but I've seen cleaner restrooms at other Safeways. They should provide air freshener spray. They also need more cashiers. Their lines were long, and one of the workers guided us to the self-checkout line. I didn't feel like scanning our food and drinks, but went anyway.
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October 2023 by Sal F.
This is for the younger guy that works at the deli. He ALWAYS makes a crazy good sandwich when you order from him and always puts on the perfect amount of everything. Really really good sandwiches. How you know that you have this guy waiting on you is 1. He's about 25ish. 2. When you ask for something he always responds with a smile, as well as saying "awesome" or "yea" or "yea that sounds good". If he is not there, I usually forget about getting a sandwich, and get a pint of the Chinese Chicken Salad. Which is pretty darned good too.
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September 2023 by Carol P.
I don't even know where to begin. This is the worst Safeway anywhere. Numerous times have been over charged, vegetables spoiled, meat with expired dates. But, today was the worst. They made several mistakes on checking out , overcharging, not giving us our 10% discount on our groceries. The cashier said, oh sorry I forgot to apply your discount. And then telling my husband she would have to redo everything again. My husband said forget it, but when I looked at the receipt I realized we were over charged by $20! So, we had her redo the whole thing. She said the original bill would not be posted to our bank. Guess what? It was. I decided to call the Manager . But, every time I called the store & asked to speak to the manager, they said hold on... then hung up. Long story short, this store has huge problems.
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August 2023 by Moe K.
The worst safeway in the entire world. The people that work there are CRAZY. I remember during covid when the workers would call the local 2 sheriffs for masks not being worn over the nose, old women at the deli fixing thier hair then making you some deli items, a fake service dog drooling at the sight of packaged food, a group of tourists speaking loudly while thier kids run around pell mell, a crying manager of the store unable to get things under control and a filthy building thats falling apart. The worst part of the safeway is the drama between the employees and the community. This safeway employs people who are homless living in trailers on the side of the road. This is a FACT with out a doubt. Several homeless trailer living people work here. This safeway will make you sick from food poising as well. This safeway is not a neighborhood market, its a cooperate cesspool that drains the community.
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July 2023 by Kelsey M.
Easily accessible spot to pick up food and essential grocery items for a stay in Guerneville or the surrounding area. Their produce was even fresher than what we get in the Central Valley Safeways, sometimes. Everything is a bit more expensive than I might have cared for, but quality was good and we got everything we needed, and the service at the deli, meat counter, and check out was all kind and helpful.
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May 2023 by Ngan N.
On the way to visit Amstrong Redwood park, we stopped by this Safeway to get some food and use the restroom. Food: my mother-in-law got some sushi. It was okay. Not bad but not amazing so something you'd expect from Safeway. Produce looked decent to me.Service: we didn't interact with anyone and we used self-checkout so I can't comment much about customer service Ambiance: this Safeway has lots of parking. Inside seems a little small and old. Not the worst but in general, just okay.Restroom: restrooms from a grocery store is usually not super clean and this one isn't an exception. They have 2 restrooms for both men & women, way in the back (if you're near the self-checkout, just go straight to the back and you'll see it). I'm not sure how clean they were but the look of the restrooms themselves and the surrounding made me feel they were dirty. Safeway could improve this for their employees too.
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March 2023 by R S.
The Guerneville Safeway didn't have any of the 7 free things on my rewards list and they expire tomorrow. The checker said I could only get a rain check for the items by calling an 800 number. I went home and spent 25 minutes on the phone getting nowhere then only to be dropped back to the main menu to start all over again. When I called back after 15 minutes of the person "checking" my account they could not find any the the things I spoke of even as I was looking directly at them on my app. I was finally told it was at the discretion of the store whether or not any rain checks would be issued. So coupons and rewards mean nothing. Double **** that piece of **** that is Safeway. They have gone downhill since Albertsons bought them out and things will only get worse now that Albertsons is being bought by Kroger. One corporation is about to control around 65% of the retail food market. Monopoly anyone?
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March 2023 by Wayne R.
This store is so much worse since Albertsons bought it. Most of the employees are great and helpful, but the store is massive ly, over priced, prices for pro ducts are mislabeled and mis placed, quality of produce crappy. There is nothing good to say about this store, I only go there whwn desperate, and don't want to drive. Again I want to repeat tgus is not a review of the employees just the disgusting corporations running it.
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February 2023 by Tony G.
Hello. Food for thought ! Safeway did consider customers with the Onion Recipe Soup & Dip Mix. This is Very salty Box of nothing put salt. UNLEVER ENGEWOOD CLIFFS,NJ 07632 Bad company to sell salt. No Onion Tast all. What Happen to my Onion Dip with no onion ?
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January 2023 by Evelyn W.
I am reviewing the pharmacy only. The employees that work in theis pharmacy are all hardworking, knowledgeable and provide excellent customer service. Unfortunately Safeway has decided to close this pharmacy on Sundays. I been using this for decades. Now retired I have the option of going any day. Well I wouldn't go on a Saturday or Monday now, knowing that those will be the busiest days, for employees that are ALWAYS busy. If they get a minute or two to relax and take a deep breath I've never seen it. I waited till Tuesday to pick up a prescription that I really need. There's usually a line and I give myself at least half an hour for the pickup. I spent an hour in the store yesterday and the line was consistently long. I had an appointment and was unable to spend more than an hour in line. The Safeway gods probably think they can save money by closing on Sundays. If others feel the way I do, they're more likely to lose customers ($). This is not the only pharmacy in town. Looks like I will have to use the other in the future.
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December 2022 by Amy S.
Rebekah has made my experience at Safeway so pleasant that I had to come leave a good review. She usually works the drive up and go, and when she's working, it always a great experience. She's usually always on time, and has all star customer service & communication. If there's any reason she's ever running late, she comes out to let me know why. You can tell she's just a genuinely good person who cares for others. I'm really thankful for her!
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November 2022 by Nicholas P.
When visiting for the week, I made two stops at this location and found it to be a nice small town Safeway. I got what was needed for our dinners in, beer, wine, and desserts without question would come back to this store. I see a lot of posts about long lines, when I went at 5pm on a Friday there was 3 people on the line in front of me. The cashier and bagger were polite and courteous with me and everyone else in line.
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November 2022 by Danielle C.
Nothing like being the only grocery store in town and having no cold medicine at all during the winter. Also the pharmacy staff is rude and incompetent. I live in Guerneville and plan to do all my grocery shopping in Santa Rosa because I dislike everything about this Safeway experience. I wish this river town could do better.
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September 2022 by Jordan L.
If you wanna stay sane, don't go here unless absolutely necessary. The employees are super petty and rude when handling customers. They act snobby when talking to you and refuse to admit if they possibly get something wrong. Also was followed around and threatened by an employee, reported it and it was not handled, so that's cool. :)
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June 2022 by David J.
I recommend Safeway for their sandwiches. They have the best fresh sandwiches that you can find in Guerneville. Their Italian combo is to die for. They are a little costly but fresh, plentiful and delicious.