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March 2024 by Cornelius H.
Absolutely terrible customer service and wait time. Waited 45 minutes to have zero issues resolved. Also have very sneaky sales tactics. Would not recommend to my worst enemy.
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February 2024 by Wendy Hawkins
Trevor and Raistlin were very helpful. I would work with either of them in a heart beat. Trevor took time to explain every detail from ordering the phone I wanted to how my business billing would change. When I went in to pick it up Raistlin very meticulously explained the activation process and made it super easy. I highly recommend both of them. I avoid the Brunswick store like the plague - terrible customer service there.
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February 2024 by Marilyn Johnson
Daniel was fantastic and deserves 10 stars for customer service. From the moment I walked into the Verizon store, he made me feel welcome and important. He was friendly, attentive, knowledgeable, patient, and helpful throughout the entire sales process. Many thanks to him for making the sales transaction such a pleasant experience.
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February 2024 by Victoria Blake
Had to come in for a new SIM card and although their system was down and they had a lot of customers, the staff was helpful and patient. Thank you!
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February 2024 by Caitlin Allen
Oh, sweet Baby Ray's! Transfering my line from AT&T was quite an arduous feat. Hannah saved the day! Beyond helpful, patient, and kind! Hannah: 10 out'a 10 would recommend. THANK YOU
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November 2023 by Kevin Williams
Trever was very knowledgeable and answered every question I had with confidence and made sure I understood everything.
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November 2023 by Gene Livermore
Went in to upgrade my phone and was told by Anicia it was a 50 minute wait I left after 2 hours and 20 minutes I’ll upgrade online
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August 2023 by Brittany Couture
Showed up to my scheduled appointment at 11am for new phone. NO EMPLOYEES SHOWED UP TO WORK.Thank you for the waste of time.
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August 2023 by Karen Mead
Staff was pleasant enough but not thorough. Turns out my new phone was not activated or connected with Verizon when I left the store, but running on wifi. The sim card that was transferred from the old to new phone was incompatible with the new phone. No double check was performed to see that the phone was in good working order, and as a result it required a visit to another Verizon store to fix the issue.
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July 2023 by Kristen Cook
Trevor was fantastic...I had been dreading going in for a phone replacement but he made it painless.
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June 2023 by Roxann Cross
Very busy place. Only one person working due to othe people out sick. The person helping Very good at multi-tasking. I had to come back 3xs due to computer glitches. It all worked out and I got really good deals Very happy with mu new upgrade?
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May 2023 by Steven Gregory
Thorough, efficient and friendly. Felt very comfortable with Daniel
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May 2023 by Jesús C.
AVOID.. if there was a 0 star, they deserve it. Absolutely terrible store and employees. Paid for service that never worked. Couldn't find my account Employee used someone else's account that wasn't me. Told too many different things from too many people claiming to be in charge. Took money for service and failed to provide service. Refused to give refund. Avoid this scam artist Verizon store run by Victra*..
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April 2023 by DL
The sales associate was very knowledgeable and had all of the information I needed to complete the process of putting a person my plan. He stayed with me thru a couple different on line sales associates that were in specific departments. It went very smooth and it was extremely easy. I had tried all of this on my own until i drove to the Verizon Store for help.
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April 2023 by April Robinson
Had a great experience! I and my 88 yr old mother were replacing our phones. Our agent explained everything to my mother so she could understand. Just an all around good visit!!
