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August 2024 by Jennifer Rodriguez
I had a great experience at the UPS store, I love the new self checkout & appreciated the customer service help when I needed a different bag.
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August 2024 by Piscean Dreams
Two weeks ago I shipped an item, I handed the Asian guy my package and he told me I couldn’t get a receipt for that one. I was shipping two packages that day. I didn’t think anything of it.
Tracking never updated. A week went by…I went back yo the store to see what was up. Was met w the exact same unfriendly Asian dude who refused to help me locate my package at all, and simply told me to “file a claim”. He refused to acknowledge basically any of my concerns, and honestly I have the suspicions now that this guy personally stole my package.
Of course, mind you, it’s impossible to file a claim for a package that isn’t even in their system/hasn’t been received!!
Now I’m out $100 from an eBay sale thanks guys
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August 2024 by Annie Pieper
I just want to give a big shout out to Nate and Jason at this location. Nate rushed to open the door for me as I was struggling with bulky packages in my hands. He walked my packages to the counter and assured me he would quickly be with me. Jason ultimately ended up helping me and found an economical solution for my packing needs. This is not the first time I have received 5 star service from this location. Every time I have been here they make every effort to make you feel like you are the most valuable customer. I will forever bring my shipping needs to this location. Great job guys you set the bar for all your competitors!
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August 2024 by E S
The UPS employee who helped me was very understanding and patient with the process. Every time I've gone into this store, they are friendly and helpful. Thank you! :)
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July 2024 by Mary Erickson
Be careful of sending anything USPS from this location. This morning I was told a small, lightweight package would be $24.80. I went to the post office and it was $6.05!
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July 2024 by mark christensen
A great job by your team.
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June 2024 by Dave Fowler
Josie was friendly and extremely helpful doing notary services for us. Grass Valley california store
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May 2024 by matthew Eagles
Mario was very helpful and had me served quickly.
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May 2024 by Tigger Rose
Long story short, I had to get a passport photo for a two year old. So the normal challenges with that, getting him to stay still-ish, look at the camera straight on etc. The staff at this location were very helpful and at one point joined in singing "row, row, row your boat". We got a great picture! Which 100% would not have happened without their assistance.
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May 2024 by Alisha Milhous
Thank you for making my Amazon return as quick and easy as possible!
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May 2024 by RugRat
Josie was very attentive. She saw the long line attended to each one successfully efficiently and kept us all informed. She was very courteous, polite, and her manners were way beyond what is normal and that store she is an asset to you and that is the store down in grass, Valley, California.
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April 2024 by Happy Shopper
This is the only place I use. Been coming here for years to get printing done. At one time this was Amazon return central, but they are also helpful with mailing small and super large items. The staff is so overworked because it's always busy but they have never been without a smile and friendly chat even when the line is out the door. Great staff with great attitude no matter for the six years I've lived here. I write this review today because for the first time I had an issue. It was with a printing order. It was a small order but the turn around time took a lot longer than normal. I was told that there was a printer down. When I picked up the order the owner took off one of the charges. Again this wasn't a big order and I'm just a regular customer with no business account. The fact that this discount was given was beyond what was expected. The store didn't have to do that but did. It made me feel like my small order as a customer was appreciated. Thanks again. The lines are long but the customer service is worth the wait.
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April 2024 by Christy Hubbard
Courteous service and willingness to proactively make things efficient during notary services.
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March 2024 by cecilia aguado
"Very good service. Mario was very kind and quickly resolved an issue with our email. Thank you."
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March 2024 by Frank Santos
Employees are always very helpful and knowledgeable on saving me money for items I've shipped.