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September 2023 by Brandt E.
I purchased a Makita electric wheelbarrow on sale below Amazon price at the Tool Shed. The tool shed had already assembled it which saved me time. The salesperson, Robin, was very knowledgeable, gave me a demonstration of the features and even helped me load it in my truck. I was very satisfied with the purchase. While I was there, I noticed that they carry Festool tools...another reason to return. It was a short drive from Auburn to their store in Grass Valley.
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June 2023 by Don P.
As a professional it would be so helpful if we had a competitive local tool shop to spend our money and keep it in town. Sadly the tool shed isn't such the place. You can find 100% mark up on accessories and buy beware. If you buy a new tool, walk out the front door and turn it on and it doesn't work you own it or you can get store credit to apply to more overpriced products. My advice is take the 25 min drive and save some money, but most important if something happens you can return it.
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June 2023 by Gary C.
I contacted Makita USA support over an out-of-square extension arm on my 10-week old Makita miter saw stand a WST06. I had not previously noticed that it was out of square. The person (I think it was Tony) told me I should have seen this in the first 30-days, that he didn't think there were any parts available, and basically spouted of another half-dozen difficulties before telling me to contact the nearest factory repair facility in Reno, which he did not have a phone number for. To his credit, he did somewhat belligerently discover a part number, from a document he said was not public or at least not available to me. It was a nonsense phone call, I can only assume there was resistance to providing 'service' on a product they did not sell. Makita products of which I have dozens I give 5 stars, the WST06 I give 4, and in this case so called "Makita Service" gets a Zero Stars from me. As for shopping locally, you got to be kidding .Fortunately, after over 20 years of using Makita (I have some 15 year old lithium tool batteries that still work) I have only even contacted Makita support by phone this one time :)
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May 2023 by Odin F
Terrible. Very expensive, poor service. Never ever will I shop here. If I could give them 0 stars I would.
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December 2022 by Harry Anderson
Very knowledgeable and friendly. Great tool brands and reasonable prices! Highly recommend them!
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October 2022 by Ben L.
Great customer service and really awesome prices. Pretty much the same price as online and great inventory
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June 2022 by Charlie L.
I needed to replace a Makita 18v drill. When I got it home I found that my 18v battery did not fit the new drill. Nowhere on the packaging did it say it used only certain types of 18v batteries. At any reputable store, they would have accepted a return of a completely unused product. But then I saw on my receipt "no returns" and "store credit on owners approval only". This policy was only disclosed to me on the receipt, after the sale was final. In retrospect, I overlooked some red flags. 1. There were only two people in the store, myself and the sales clerk. Nonetheless, the clerk simply pointed me at the drills, and made no effort to help me make a selection from the many choices. 2. Without asking about my needs, the clerk recommended a tool. I asked why it was the same price as another tool with more features. He said it may be on sale, checked on his computer, and then quoted a lower price. Who doesn't advertise their sale prices? Makes me wonder if they are just trolling for customers who don't question the higher price. 3. At the checkout, he informed me that there was a surcharge for using a credit card instead of a debit card. OK, I understand that credit cards have higher fees, but the policy steered me into using a debit card which has fewer consumer protections. I'm not going to return to the store to beg for a store credit, with the expectation that I'll be treated the same way when I use the credit. I just wasted $140 on something I can't use. I will never buy from The Tool Shed again!
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March 2022 by Benjamen Elliott
Tool Shed in Grass Valley is where I go to buy all my Makita power tools. Tony and crew have a great selection of batteries, tools, and hand tools for the trades. Local and fair prices.
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July 2021 by Didi Gepner
Poor customer service, bad products.
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June 2021 by David Barbe
Great selection and good prices!
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May 2021 by John Mitzel
The tool shed is a great place to go. They have quality tools at a fair price . Plus, they are a local store that we all should support. Amazon is destroying our local business .thanks Tony and staff. John mitzel
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May 2021 by Nikolas Matiska
Very knowledgeable and helpful staff, great prices and massive selection.I will definitely be back.
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March 2021 by Bob Murphy
Stopped in to buy some extra hard, small drill bits and they had some available. I liked that they were open for a bit on Saturday. I bought a table saw from them a couple of years back, with no problems. The man working there was friendly and knowledgeable. I will return.
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March 2021 by Dylan Tucker
Haven't been here personal but I had to ship some makita tools to them because their the only ones in the sacramento area that do service work under warranty for Makita tools I'm very impressed by the quality of the repairs and the guy on the phone was nice and really knows how to talk to customers will be coming back, shipping my tools to this location in the future if I have any more problems with my tools definitely will stop buy in person if I'm ever in the area and say thanks for fixing my stuff and buy something to support their business
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March 2021 by Robert Eiermann
Always awesome !
