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May 2024 by Maryann Miernicki
Brian and Nic were very personable installers-they did a fabulous job. We love our pellet stove.
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April 2024 by Lynn Reese
Prompt service with knowledgeable staff to take care of my woodstove issues.
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April 2024 by Zippy T Readwell
I thought Nic & Chris were fantastic installers they took great care on the installation of our new stove
They had great attention to details and workmanship was fantastic
I was amazed at Andrew the estimator for his great knowledge and over view of what was to be done
And last but not least
For the sales Team
Jerod @ Lauren they we very knowledgeable about their products
We spent 5 different trips going back to the store trying to decide on which stove to go with and we r very happy with there help
Thank you to the fantastic team they have their at Sierra Timberline
Thank you very much Bob
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April 2024 by thomas arbogast
I called looking for stove parts. I got good service from both over the phone and in store.
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January 2024 by Emily Walling
Great service from the beginning to the end! Service on the sales for was very informative and not pushy. Email correspondence was timely. Estimate was clearly explained. Nic & Carl were very professional and efficient during installation. Really great experience all around!
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January 2024 by Shelley Burke
After months of attempting to hire competent and available stove experts, I contacted Sierra Timberline. Their stove expert, Aaron, was sent to my house. He’s modest and will disagree that he’s an expert. Aaron was not out once, but twice. The first time to troubleshoot what other stove companies could not figure out, the second to get the job done after the correct parts could be ordered. Aaron had no problem contacting his experts when he came across something he was not absolutely certain of. He did not leave until everything was triple checked for safety after installing my Jotul gas fireplace. Aaron’s commitment to accuracy, timeliness, professionalism, customer safety and satisfaction are clearly at the top of his list.
If you are in need of having your heat stove serviced, have an issue with anything heat stoves, Sierra Timberline is the place to call. I’m sure their entire crew is great; however, I have experience with and can highly recommend Aaron.
Thank you, Aaron & Thank you, Sierra Timberline. My home is warm!
Kind regards,
Shelley Burke
Burke Home inspections
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December 2023 by Lynn E.
We love Sierra Timberline! We purchased a couch and patio furniture from them over these past 3 years. Both times they have been very professional, providing prompt, courteous service. Their products are quality. I also had an experience with a rental that a previous owner had installed a gas fireplace from Timberline which started having issues, and they promptly came and took care of that issue as well. They stand by their products. We are lucky to have them in our community!
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November 2023 by Karen Stout
Great and friendly. Knowledgeable staff and helpful. They answered all our questions.
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November 2023 by Robert Stout
Great, helpful sales personnel. No attempt to upsell us.
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November 2023 by Julia McKenzie
A+ job. They were very careful, detailed, and were very clean.
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November 2023 by Ben Sawyer
TLDR; Great place... so long as you never have to talk to a guy named "Scott":
Techs were great, sales people were great, good experience all around in the start... Then:
Install got delayed because I was installing the floor tile pad myself, the techs came by, dropped off the stove, installed the chimney pipe, and told me to call them when the pad was done to finish the install. About a week later, got a call from a really unpleasant guy that acted like I was stiffing them on the bill and insisted that I pay the balance immediately, even though the install had not been completed (stove was sitting in the corner of my living room). After his shakedown, paid the full install fee (before install had been completed), then eventually got stove installed after I had completed the pad.
Fast forward, next winter, I had a chimney fire after having <6mo of actual use. Called in, got "Scott" again... "I remember you, it was installed a year ago" (also accusing me of burning wet wood, more things to make it my fault, and all the other "I'm the bad guy" stuff here). Got a service call scheduled and really chill reasonable tech guys came out and agreed that I shouldn't have had a chimney fire after one season's use of burning reasonable stuff in my stove.
This account is from a few years ago, but if "Scott" is still there, I would recommend finding another place of business, purely because of him... like fire his A55 and this would be a 5 * rec
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November 2023 by scott w
good selection and nice staff. they installed 2 wood burning stoves and they did a great job. super professional
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October 2023 by J Waterfall
We had Nic and Brian install our new beautiful fireplace insert and couldn't be more pleased. They were friendly and informative and very pleasant to work with. Thanks, Timberline, for hiring such sweet people.Can't wait for the cold weather.
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October 2023 by Deb Hunyada
Our beautiful new Wood stove insert that Carol helped us with, was just installed and we couldn't be happier. Nic and Brian did the installation and were amazing! Friendly, courteous, professional and just overall great guys. Can't say enough good things about our experience with Sierra Timberline. We highly recommend them!
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October 2023 by Tamara Haas
My recent experience reminded of why it's important to shop local. I had excellent service from the first "just looking" trips to Sierra Timberline. Kim was easy to work with and kept me informed of the progress of my custom ordered sofa. Frank and Daryl navigated a tricky entry to get my sofa into position. They could not have been more courteous. They even gave me a call when they were on their way, which allowed me to not have to take time off work. Thank you!
