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March 2024 by JC
What's the point of making an appointment if they'll take two hours to get to your car? Horrible communication amongst the employees here. Also the brunette with blue eyes lied to my face and said they got started on my car and it'll be 20 minutes. When I walked out back to check on my car, my car was just sitting there. Slimy people, slimy place.
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February 2024 by AirMax 90
Terrible customer service. They will tell u one thing after another. Just to keep u waiting. Not one straight forward answer. Noone knows what's going on around there. They are very lazy and slow. The manager is super rude and should be fired
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February 2024 by Darren Fancher
Fast, friendly service. Tire repaired. Staff is great and Leo got it done.
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February 2024 by Vanessa Watkins
Good customer service and very honest people!! You might have to wait a while, but it's worth the wait.
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February 2024 by JD
I never thought about posting a review before. I stopped using this place several months ago. My wife and I just had an awful experience for a tire. Wound up driving my car out on the flat tire I had it towed in for. Their thanks to me for being a "loyal customer". The guy who runs the back shop is unaccommodating, obnoxious and rude.Can't believe people get so happy they rotate your tires "free". Two times they did for me and then they come back with a whole list of things you "need". Took their list to my mechanic and he said I did not need anything now.A dishonest shop that will tell you you need repairs you don't need and then charge more than anyone else.The only thing more surprising than how poorly they treat you and how dishonest they are is that a franchise would let a shop like this be in their chain.Stupid business practice but I think they prey on women as I saw a lot of them in there. In the last few months I bought tires for my dually pick-up, my wife's car, and my daughter's car, and not one of them from Les Schwab. There are reputable honest shops in Grass Valley that charge fairly. You don't need to go here. I'll never go into another Les Schwab ever.STAY AWAY, spend less at other honest shops, and get treated decently. You have been warned. Read the reviews.
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February 2024 by Glenn Thompson
Ad always, Les Schwabb exceeded my expectations!
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February 2024 by Vera Lozovaya
This a real team working there: hard working&fast, nice,calming time / when we are actually in stress with car's problems on winter time/. Amazing people work there...Come back there, even to far away from Roseville... More important, you are trust them... they take your stress away..
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February 2024 by Nikka C
Never again – don’t go here. 2nd bad experience in a row. Made the mistake of having my car towed here only to have it towed back out. Liars and thieves. They will lie about what you need, sell you tires and service you don’t need then charge you more money than anyone in town. The guy that runs the shop is argumentative and rude.There are other reputable shops in town that care about your business. I have been to them and will only go back to them – NOT HERE. What a mistake.Stay away. You have been warned. Their “friendly fast” service is anything but. This chain used to be reputable – no longer. This store is by far the worst!
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February 2024 by Shae Nightingale
Did damage to my car. Didn't let me know of something that needed to be fixed right away. Both front tires are bald because of this. I guess that is the best way to make money! Filing a report to the BBB. Possibly a lawsuit as well.
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January 2024 by zanderman
Tom is the best worker. Helped me out a ton. Please give this guy a raise.
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December 2023 by Steven Spreadbury
They made a couple of mistakes on the tire repair I brought my truck in for. It's not the mistakes made by a human but how the human deals with mistakes that define us. This is the tire shop for me. I'll ask for the same worker the next time I come here. He made my day by owning it. I highly recommend this location. Thank you, bro.
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December 2023 by SM H
Horrible. Stay Away. The WORST! There are a lot better shops in the area. Don't trust what they say, charge or do. Drive anywhere to avoid this place.
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November 2023 by Cláudia Santos
The first time I used their services, I had a flat tire. I explained on the phone that I was not their client, since I had bought those tires from a different place. This was not an issue at all for them. Took my car there and they repaired my flat tire, right away.I needed them a second time, and needless to say, they were once more, extremely helpful.Very friendly service, always very attentive to my questions; answered all of them and addressed all my concerns.I highly recommend that location, whenever you need excellent service to your car!
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November 2023 by Rob Dunning
Love this place. Great service and excellent staff. Even when they get slammed, everything is done professionally. Courtesy, cleanliness, and consistency are the hallmarks of my experience at Les Schwab Grass Valley. Cheers to this team!
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October 2023 by Devin Hunt
They said that they could press in my wheel bearings but after making three different trips over there they called and said “that they didn’t have the right tools” They were however polite and honest and it didn’t end up costing anything so I gave them a three.
