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July 2023 by Matthew Pullen
Tried to charge me 8$ to cash one of their checks!!!Horrible bank as alwaysI got 12 more bad reviews to go here
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April 2023 by Chuck Eccles
Not enough tellers. Closed Saturday, the only day many people can go to the bank.
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October 2022 by 407 Driver
Simply not enough tellers and the ones they have are not very interested in customer service. Go to Chase instead if you can.
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April 2022 by Natalie Hanes
Went in to try and open a new account as well as get a medallion signature approval at the Grass Valley location. Branch manager was extremely hostile and unhelpful. I left feeling terrible and decided to bring my business to Chase instead. I will never bank with B of A b/c of this interaction.
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March 2021 by Jay Noble
Tried to use the ATM but to many flag lovers were blocking it.
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December 2019 by Jyoti Paintel
Walked into the bank to open another checking account. Was seated in waiting area. Manager walked out and asked a woman who had just walked in if she needed help. Then was going to sail by me and i chimed i need help, She didn't really want to help me.
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July 2019 by Vincent Canter
Everyone knows big banks are greedy. But their people are really good people at this place. There was a mistake recently, and Jason helped me straighten it out tight away. There is still corporate greed, like any big bank, but for I gave them the highest rating because they were willing to straighten it out immediately when there was a wrong charge for something. They also gave me very favorable terms on my kids' accounts, without charging me fees for a small account with a card.
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May 2019 by David F
Allie was super funny and entertaining when opening an account for my daughter. Update: went there today with $500 in rolled change ten minutes before closing and the guy behind counter was totally cool about it. I don't recommend doing that of course. Just saying that in my experience, people here have been very courteous.
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October 2018 by Miriam Feese
Very friendly and helpful. It was a bit of a wait to get served but very knowledgeable
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October 2018 by Joanna Anu Welfley
EVERY TIME... Long lines...only one teller working.. HORRIBLE SERVICE after waiting 25 minutes minimum.....worst bank I have ever been to...... EVERY TIME.
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September 2018 by John D.
Worst service period. 1 teller working Monday morning. Waited in line a half hour and was told the bank prefers you to use an ATM. Closed my account today.
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August 2018 by Elani M.
Literally the slowest branch ever!! Always 2 tellers and constant asking for help. They are nice but dang they need to really have 3 or 4 tellers at any time.
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August 2018 by Greg G.
This bank is the slowest operating BOA I've ever been to... there's no sense of urgency, they rarely have enough staff on hand. Truly a terrible choice if you in the area and need to walk inside, find another location close by
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June 2018 by Christian Koller
Had a great experience here, and was incredibly blessed by Allie Mesec. She did a great job caring for her customers. The best bank I've been to in a while, honestly.
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May 2018 by Andrea T.
Absolutely ridiculous. Spent over an hour here to close an acct and then had to wait in line to get money from closed acct. 2 tellers working out of what 10 Stations. And over 10 people waiting in line . Absolutely horrible horrible service
