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January 2023 by Google user
My clinic sent an order to this Walgreens today and I called them in the afternoon. They said the order would be ready soon. Two hours later I received a message said my order was canceled. I called the pharmacy again and they said they didn't receive any order today!!! I can't get my medication today and they messed up my schedule!!!
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December 2022 by Mei Su
My clinic sent an order to this Walgreens today and I called them in the afternoon. They said the order would be ready soon. Two hours later I received a message said my order was canceled. I called the pharmacy again and they said they didn't receive any order today!!! I can't get my medication today and they messed up my schedule!!!
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September 2022 by Julie R.
Absolute worst customer service in pharmacy. Takes over 30 min to get someone on the phone. Waited over 20 min in drive through multiple times.
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September 2022 by Ruben G.
The Granite Bay Walgreens Pharmacy on Douglas is giving out incorrect information about the latest Covid-19 vaccine. They say you are not eligible if you are a senior that has kept current with the previously approved vaccines, even though known of them address the current variants. I immediately went across the street to CVS. They were up to date and much more knowledgeable. They indicated everyone is eligible as long as your last vaccine was more than 2 months ago. Not only was the Walgreens pharmacist wrong, but she was rude and clearly is not customer service oriented. I will not be back there. They were bumbling through trying find information about who was eligible. BTW, I had scheduled an appointment online and filled out all the required info, which told me I was eligible and gave me an appointment.
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August 2022 by Damon R.
No more excuses for the pharmacy. It's poorly run and often out of my prescription. I'm sure it's not considered life or death in their world, but it's a prescription nonetheless. Having to negotiate the minefield of the Walgreen's app, automated phone system, and website which often give conflicting or incomplete information demonstrates their desire for you to give up, fall in line or just wait until they contact you. I should NOT feel pressured to do a monthly courtesy reminder a couple days before my prescription expires. Why should I HAVE to give them a "heads-up" to make sure its in stock or that they need to place an order ASAP. What about all that awesome technology? Can't it be applied to inventory? Don't get me started on how annoyed the pharmacy techs are when I DO call them early.....of course, this month I was burned again....shame on me for checking the day prior to my prescription ending. Now, it's three days later and they said it won't be in until tomorrow..............Thanks for nothing.
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March 2022 by Tay M.
I am a fan of Walgreens but I will not be shopping at this location anymore. Upon my last shopping trip, while waiting in line, a dark haired older female associate walks up to help the other cashier check people out. Clearly irritated, she says to the next customer "I can help whoever wants to be helped." She helps them and then a mother and her child are next, now she says "I can helps someone if they want to check out today".. That customer pays and leaves. Now I walk up to the gentleman cashier next to her as he is ready for me. As I walk up she turns to him and says "maybe next time if people want help they will actually come up to the register." So I proceeded to tell her, along with the gentleman customer behind me, that she shouldn't talk to customers that way. She proceeded to yell at me and him until a manager came over and continued to yell as the manager and I walked away. I normally wouldn't have said anything to her but this was uncalled for and I have personally had 2 other occasions where she has attacked people in front of me. On another occasion a older gentleman comes in and asks if they are selling any covid tests, again I see this while I'm in line. The woman proceeds to tell him there is a sign right there, and points, there's a sign right there and points, and says and there's a sign outside. The gentleman then proceeds to say "I guess you don't have", any and her response is "yep and can you tell I'm tired of answering about it!" the assistant manager told me he would have a manager call me and I never heard back from anyone, I'll never go back here again.
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March 2022 by Kristy C.
Absolutely awful service in the pharmacy My Dr was put on hold for 30 minutes after talking to someone in pharmacy then waiting to finally talk to pharmacist!! Totally unacceptable the hoops they're making Dr jump through to get a prescription filled. The only ones in my file I've ever filled there before and they said they couldn't even when I was leaving to go out of town for 2 weeks Needless to say my Dr is furious and will never use them again
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February 2022 by Mandy B.
There are much better and more efficient places to get a vaccine shot. Appointment times here are irrelevant. For both doses, we made appointments and arrived on time and still waited at least 30 minutes. The pharmacist or nurse that administered the shot had little to no bedside manner for a young kid that was very nervous about the needle
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January 2022 by rkleemd
Expect to be placed on hold forever.
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December 2021 by Lisa G.
This review is for the Pharmacy. The front of the store seems to run fine. The pharmacy has repeatedly gotten my daughter's prescriptions wrong, they are regularly late with refills, and even my doctor's office said they have problems with this pharmacy. I have transferred all my family prescriptions and encourage others to do the same before a medication mistake becomes a tragedy.
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October 2021 by Pam C.
Horrible customer service in the pharmacy. Just waited forty minutes for a prescription they said they didn't have but they actually did. Store was not clean and one customer told he used to work there and the pharmacy was on probation.
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September 2021 by La-Shelle B.
They had a great pharmacist, Linda. Ever since she left, they're rude and don't even try to be helpful. The Asian pharmacist has the rules tattooed on her forehead and leaves no room for real life situations. Getting patients theyre prescriptions should be the focus, not denying them.
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September 2021 by Jacob J.
Pharmacy is terrible. I understand they are overwhelmed and under staffed but that is no excuse for the level of incompetence and rudeness I get every time I go in. Finally hit my last straw taking my business elsewhere, I suggest everyone do the same.
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August 2020 by Marisela M.
Fantastic photo center. So happy i came here! I had some book markers made. 1st time around the were not cut properly. So i reordered and it was a same day deal so happy to have had Anna help me. She quickly cut the book markers and they came out perfect! She made me feel comfortable coming here again. Anna's customer service is exactly what you'd want from a store. I will definitely be coming back. Also the quality of the markers were beautiful. Thank you walgreens for your excellent service!!!
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January 2020 by Austin H.
They had me late to my mri cause some little Asian girl can't keep time straight she said 20 mins and I'm still sitting here 45 mins later and there's no one In Front of me I needed 2 xanax you have one job f u
