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“Not sure why such a crappy rating for this store but this is me and my Moms favorite to go to every week. They still have some good employees here and some not so good ones. I do hear the stickers talking a lot of shit about the store or other employees. And they are always in the way! Other than that I love this store!”
“Milo took great care to help me upgrade my phone, get best phone trade in, new iPad and Verizon internet.
Feel like he wanted to provide excellent customer service and great value. My experience was perfect.”
10AM - 7PM
7451 Auburn Blvd c, Citrus Heights
Mobile Phones
“I always come to this place to pay my bill when I'm in town last time I was here with a broken phone staff here help me choose the right phone and help me transfer the data from my broken phone this place has a lot of different type of cell phone accessories so I had huge selection to choose from they also help me install a tempered glass which I always have hard time doing by myself thank you guys.”
“While waiting, I observed that the in-store representatives were kind, knowledgeable, and very helpful. When it was my turn, it was no different. They even offered solutions for things I didn't know were available to me. It was one of THE best customer service experiences I have had in a very long time.”
“Great customer service and prompt service. replaced my phone screen within 2 hours. I wasn’t able to pick it up and they allowed me my Dad to pick it up with my receipt.”
“Lania was super kind and helpful when we came in to get a new phone today! Went above and beyond and helped us install the new case and screen protector and got the transfer from the old phone going before we left. Great service! We will definitely come back next time we need any new devices!”
“We came in to get my iPhone fixed because it had a broken back glass. Not only were the staff friendly, the insurance claim was processed quickly but we got good advice and the best deal on phone accessories (new case and screen protectors).”
10AM - 8PM
41 Lincoln Blvd Suite 30, Lincoln
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“Wow! What a amazing store with an amazing staff. Won’t give names but J and A helping out today, 4th July, is a big deal. These ladies were absolutely incredible making sure I was up and running with my current device. Personable and professional would be the two words to describe my experience with Tmobile today. Great job K.H. hiring wonderful n Jazzie young people to represent this Tmobile store. My order came in on time and your crew did the rest in transitioning over from old device to new, 100% successful. I’m super pleased because it takes a lil patience to do and complete the steps needed to switch devices, especially from a novice perspective. Thanks again for your perfect PR work.”
“The store manager, Jake was very helpful and gave us great customer service! He helped me with my son’s phone and save money on my plan. I would recommend him to anyone ?.”
“03/18/2024
I recently visited the AT&T store located at 1860 Prairie City Rd Ste 200, Folsom, CA 95630, and was met with exceptional service by DJ, a store representative. My initial purpose was simple. I wanted to put a new SIM into my insurance replacement phone. However, DJ turned this visit into an invaluable service experience that far exceeded my expectations.
From the outset, DJ ensured I didn't have to wait long, demonstrating his accommodating nature. As we discussed my situation, it became clear that I had concerns beyond just the SIM card. Specifically, my Z Fold 3 had suffered crease damage from repeatedly opening it, a frustrating design flaw. DJ listened intently and then sprang into action.
He adeptly navigated my options, leading to the cancellation of my warranty claim for the Z Fold 3. His proactive approach didn't stop there; he also guided me through trading in my damaged phone for the new Z Fold 5, which has been redesigned to prevent such issues. DJ’s knowledge about the improvements in the Z Fold 5 was incredibly helpful, and he worked diligently to ensure I could get it with an affordable monthly payment plan.
The level of professionalism and expertise DJ exhibited was nothing short of impressive. He managed to transform a routine visit into a comprehensive solution that perfectly addressed my needs. I left the store feeling fully supported and satisfied with my new setup. For his outstanding customer service and deep understanding of product details, I wholeheartedly give DJ and the AT&T store in Folsom 5 stars. DJ is the epitome of what exceptional customer service looks like.”
“I can't say enough about this location. I had several phone issues, and Seth went over and above to make sure I had a working phone, even working with me 1.5 hours after the store closed. I received a defective phone from asurian, but Seth would not give up and kept trying to activate a phone that was defective. Seth worked on my broken phone to make sure it somewhat worked, so I would have a phone while 2nd replacement phone arrived. When 2nd replacement arrived, I did not hesitate to return to this location, and of course, Seth was there to help me with my new phone, and even Johnny jumped in to assist during times they became busy. These guys are awesome. I refuse to go anywhere else. Thank you so much. They are so knowledgeable and patient. This location will be my go-to for new phones or phone issues.”
“Tasha is wonderful .she helped me get an iPhone, transfered all my apps, pictures & taughte slot eine ivr never had an iPhone before
Thank you Tasha!”
“Been going here since 2014. My favorite location. The owner is very knowledgeable and hooks it up when he can. Also had my phone repaired there once and he fixed it with no issues.”
“I come in here more than I'd like to, but customer service has been great every time. We kept hitting roadblocks trying to get my watch working, and I wish I could remember her name but she went beyond looking for a solution and tried a few times. Any questions I had weren't blown off and the staff was friendly.”
“I chose this location based on reviews and manager's response to a lot of reviews.It definitely tells you someone cares.Alex was amazing! She was respectful,open to questions and a good listener.Different options were provided about services and availability of cell phones.Spent good amount of time while reseting all the phones and transferring all the data.I didn't even feel tired because of all the good attention and respect there. Good job!”
“I had wonderful experience at this AT&T store. Gianna S. helped me on two separate visits. She was extremely professional, knowledgeable and friendly. I purchased a new phone from her and visited a second time to ask questions about another service. I highly recommend visiting this AT&T store for your phone needs. Thank you Gianna for making my purchases so easy!”
“Went in an hour before closing today and was able to get a brand new phone, everything transferred and all my accessories put on all within the hour. The rep was extremely nice and helpful- wish I would’ve gotten his name. He made the whole process feel smooth and easy.”
“I always come to this place to pay my bill when I'm in town last time I was here with a broken phone staff here help me choose the right phone and help me transfer the data from my broken phone this place has a lot of different type of cell phone accessories so I had huge selection to choose from they also help me install a tempered glass which I always have hard time doing by myself thank you guys.”
“I made a purchase in this store, I bought a Samsung A15 and works perfect. I was attended for Juan, he's a very nice person . I am really satisfied and I highly recommend this store for anything you need about service ,phones and accesories.”
“It was a great experience and place to receive help with my doubts about my plan, due to the 2 male young workers who were there and gave my step dad and me a magnificent quality treatment, I recommend this store amazingly and give props to these workers for attending us and helping us, take care and have a fantastic beautiful rest of your day.”
“I am 65 and NOT Techno savvy !! Arsh took the time to help me even though my phone was 15 years old so it was not supported by the modern apps.. He did not have the phone in stock so I gave him my number and he called and texted a couple days later to say it was in. I went down and he worked for a very long time trying to get my info out of the old phone, while helping other customers. He GOT IT ALL !!! I am VERY SATISFIED !! THANK You Arsh,
Cliff K”
“I really enjoy the intelligent conversation, with smart and happy helpful young people, but disappointed in BOOST itself. The extra charges & trouble I'm having with the new ap.”
“The store employee was very helpful, but I went in to pay off my phone so I can unlock it and take it to T-Mobile when I leave AT&T on Saturday. After many years, I am leaving because I was essentially screwed out of over $700 because the phone I exchanged was never received and my account was held hostage until I paid for a phone number for a second phone that was never used or even in my posession. So much for taking care of a loyal customer of many years. Adios AT&T.”
“Aaron was amazing! He was so knowledgeable and helpful from start to finish. Thank you Aaron for answering our questions and all of your help! Such a smooth process!”
“Chris and Diana at the Lincoln AT&T store belong in the customer service Hall of Fame. My wife and I have never had anyone give such undivided attention to our issues with our new phone, solve our problems without any concern about the amount of time it required or make us feel as though we somehow should have been able to make the required fixes on our own. The entire vibe of the store was one of an old fashion "local" hangout as customers would come in with a variety of concerns all of which Chris or Diana would patiently address and resolve. They are a true treasure in the neighborhood and we will be their customers for life!”
“Austin was helpful, friendly, and knowledgeable even at the end of the day. I found my experience actually enjoyable and got everything I needed. Love when that happens.”
“Highly recommended, been going to them for years. Nice selection of things and great prices. They know how to repair phones within an hour which is great to drop off phone, go shopping, and come back to a repaired phone. Very friendly and would go back again when needed”
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“Hello!
I was absolutely desperate with my iPhone ! I was having issues sending text messages w attachments and while trying to fix it I then could not make phone calls!!
VERIZON is on the corner from my house so desperately I went in w my iPhone and within 40 seconds JAMAL got my phone working ??❤️ I cannot thank this young man enough!! So professional, compassionate and he made my day !!!
Thank you so much JAMAL”