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“Everyone I encountered was very helpful and upbeat. The person who helped me with my fingerprinting, Jeanne, Was super friendly, explained everything to me, and was very patient as my fingerprints wouldn’t take, and she had to keep doing it over and over. She was welcoming every person into the store, people by name, and answering peoples questions while also helping me :-)”
“From start to finish my order was completed quickly and perfectly done. I had a directory printed with both data and color photos and they were beautifully done. There were no delays and everyone who works there is helpful and fun to talk with. I can see they know their business and cover a lot of areas of expertise. Definitely 5 stars. Thank you More Than a Mailbox.”
“We love **JULIE** and her staff! She is kind, personable, and always providing above and beyond service! We appreciate her and all those who greet us with a smile no matter what day or time of year. Thank you!”
“This location has the most helpful, friendly, good attitude staff I've ever seen at a place like this. I've had 4-5 interactions both in person and on the phone here, and they have always been so helpful it made me want to actually go home and write a review. Whoever is the manager at this location should get a raise! Great work!”
“I use Speedy regularly. Right around to corner. Fast, friendly n courteous! I noticed a bad shape bonsai on there counter. I asked Rachel if I can save it. We Both had trust in each other.”
“best ups location yet! came in for live scan for fingerprints and this store is in a really nice area and had the sweetest and most helpful employees, especially the older fella ☺️ thank you guys for the help.”
“Update: The owner of this UPS store personally called me after I posted reviews and filed a complaint with UPS. She was AWESOME. She was very helpful, empathetic, and went the extra mile to help locate my package. She filed a tracer and UPS found my package and got it eventually to its destination, given many days late. For that, I have updated my review to a 4. Committed owner, hopefully that commitment can permeate to the store’s managers and staff.
Original Post: This store has among the worst customer service I have ever seen, I do not recommend. A lot of these other reviews appear to be fake and paid for by the owner. There are many other stores in the area, all of which I’m certain would be better. I paid $100 for 2 day shipping, a week later the package still had not arrived. I called UPS customer service and they referred me to a UPS Store. I went in to a UPS Store (a closer store) and they referred me to the originating store (this location). This location told me that UPS Customer Service, the other UPS Store, and the internet lied, and they could not help because “they are just a franchise.” This was after waiting on hold for 15 minutes and getting bounced between three people all who were rude, had no accountability, and seemed to know nothing about tracking a package - a basic ask for UPS.”
“This place is great. The people inside are super nice, and they packed everything great. But what really took the cake for me was the free label printing. That’s right, if you have your label ready to go, they will print it for free. I’ll be visiting this place again for sure.”
“Today I experienced excellent customer service at this location. The employee's name is Ryan and he greeted me as I walked in. I was not there as a 'regular' customer. I went in to return a medical device in a pre-paid shipping box and had no intention to purchase anything. I mentioned that one of the monitors I was returning was still 'beeping' (couldn't get it to stop) Ryan patiently re-opened the box and was able to stop the beeping. Several people had entered the store after me so it was starting to get busy. He treated me like I was a regular, paying customer and gave me a return receipt. I experience service like this once in a while but, sorry to say, lots of businesses don't understand true customer service. I thought this was important enough to recognize Ryan and hopefully UPS management will also recognize him for the exemplary employee that he is.”
“This is the very best UPS Store anywhere and I have been to quite number of these stores. The staff goes above and beyond to help get your needs meet. I recommend this store to EVERYONE!!”
“I ship A LOT for work to many foreign countries. By far they customer service, shipping times and assistance at this location has been far superior to every other option I've used (all the main ones). Can't recommend them enough, especially if shipping out of country.”
“Fast, friendly $15 service for notary.
UPS store had 45 min wait so went here. Previously used notary at 3101 Sunset Blvd in Rocklin but they were rude and slow.”
“I must say that it was my first time going to this store and the owner And her son was wonderful. I got a great customer service . I notice I have visited may ups stores and they have always have charged me for piece of tape and this owner did not charge for the tape . It is so nice to see people like them who has world class customer service I will be back to this store again”
“As a supplier of high end furnishing's, we have used many freighters and packers. As the owner I am difficult to please but Desi was incredible. They built a crate and shipped a very expensive chandelier for us. The cost was very reasonable and it arrived safely. I was impressed with their services and follow up to ensure that the entire process went smoothly. PakMail is a professional and personable company! I would use them again and again!”
“A very nice Independent Mail service center. I have used them a few times with good results. The best part is their rates seem to be much better than the national chain mail centers.”
“I had an excellent experience at the UPS Store on Sunrise Avenue! The staff was incredibly friendly and efficient, making the whole process smooth and stress-free. They handled my shipping needs with care and ensured everything was properly packaged. The store is clean, well-organized, and has all the services I needed in one place. I was particularly impressed with how quickly they attended to me, even during a busy time. I highly recommend this location for all your shipping and printing needs! ⭐️⭐️⭐️⭐️⭐️”
“This place is great. Always a quick, friendly and easy. I had a bunch of Amazon returns and my app was giving me trouble. The person helping me was so patient. Highly recommend for shipping services and more!”
“I was assisted by Chay here at store 2503 on Greenback. She was amazing in her patience and went above and beyond to aid me in my resume correction and copy's. What a great asset to your store staff. Go Chay. ! A UPS Boss on the rise!”
“Postal Annex is a breath of fresh air, a sigh of relief... in this busy world we live in it's nice to know that there's a place where you can pop in, get your packages shipped and go on about the rest of your day.This is such a place.The lady there is sooo nice, she got my package addressed and done in just a couple of minutes. This was a much better experience than going anywhere else and having to wait in line.(I was going to go to the post office, here was BETTER!)”
“I use this UPS store often for easy Amazon returns, other shipping, and faxing, and every single time I have been in there, the staff is very welcoming, very knowledgeable, and extremely helpful and some of the workers are even young. The training and/or management is obviously very good. Thank you for providing such good service!”
“I believe his name was Calvin, he was very patient, helpful, good energy even though it was 6pm and people were still coming in. I know at closing time others get annoyed have such a bad attitude and it’s a dominoe effect…. I’m really grateful for him and happy I was able to get in and take care of what I had to because that was the only time I was going to be able to make it…”
“Our office printer is acting up and although we ordered a new one it is not here yet. We have a trial tomorrow and needed several things printed in color as well as large poster sized boards. I didn't think of them until the last minute (day before) and they were able to assist me - and explain now I needed to make my documents to ensure that they were not pixelated when printed in a large format. Excellent service!”
“Excellent customer service, literally “all” the time. I live close to this store and have been going there for years. Never once have I not received the utmost satisfaction with their services! That’s why I keep going back.”
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“Great service! I needed them to send a my MRI image to a doctor. It was a little complicated, but they accomplished it. The young man who did it observed I was in pain standing, so he got me a chair. bravo!”