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March 2019 by Captain Magma
Super rude people. Just go to Restoration Hardware and save yourself some time. These people are absolute scam artists.
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February 2018 by Heather G.
If I could give zero stars I would. My review is similar to everyone else's review on here. Ordered bedroom furniture and dining table and chairs from Debbie. Everything took way longer than promised. When I say way longer I mean like 8 months longer. I understand when things don't go right from the manufacturer there is only so much you can do. But what you can control is your promise to keep customer updated. I tried to explain this to Debbie several times. Be responsibly for the part you do have control of! When another promised deadline for furniture came and went, I always had to be the one tracking her down for answers. Just terrible customer service...the worst I've ever had and Debbie just doesn't care. She takes all your money upfront so she just doesn't care what happens after that or at least that's the way I felt. We were so unhappy and basically saying we wanted our money back. She begged us to take the furniture once it came in and promised us a discount. Well you probably know where I'm going with this...furniture finally came and there was no follow up on a discount. And to top if off, furniture hardware was not what we ordered. The whole experience was terrible and every time I look at my beautiful, expensive furniture I think of the stress and unhappiness I felt to get it. Not sure if Debbie is still in business, but incase she is and someone is thinking about doing business with her....buyer beware!! We didn't listen to the reviews and I so wish we had. I wouldn't get furniture from this woman if she was giving it away for free!
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December 2017 by Kevin J.
DO NOT TRUST THIS WOMAN! Debbie Nelson-Motell believes she does not need to pay for things she sells in this store. She bought merchandise from my wife over 2 years ago. She paid for half after she had sold the items and never paid for the rest. She told us she would pay multiple times and each time failed to send the checks. Our rep had to repossess merchandise after two years and resell it. Very untrustworthy and selfish individual.
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June 2013 by Jane Customer
Ordered furniture last year (2012) with a 16-20 week delivery time. I should have known right then there would be problems, when we were require to pay IN FULL up front even though the furniture wouldn't arrive for 5 months, but the store is beautiful and the sales girl was so nice. Hadn't sees the other Google reviews, the Yelp reviews, or the Call Kurtis documentary "Avoiding Unexpected Delays" or I would have never handed over thousands of dollars. (Note: The video is especially disturbing and very similar to what is happening with our order.) After the promised 5 months came and went, we were told everything from it was "clearing customs" then a few weeks later that it was "on a truck" then the story changed completely and we were told there was a delay at the factory. How did our furniture go from clearing customs one month, on a delivery truck the next month, then a month later we are told it hadn't even left the factory?? I see other reviews from a year or two ago, but please be warned that this is still an ongoing issue with this store. I think she will be in business as long as she can continue to con new customers out of their money to pay for other customers' orders from months ago. What a disappointment.
