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June 2023 by Peter Anderson
Kevin and his team are outstanding. They give immediate personal service and communicate by text and email as well as voice. So convenient and cost competitive.
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May 2023 by Joyce Ulshoeffer
Kevin was so extremely helpful when I had questions. He answered all my questions in a way I could understand and gave me an understanding of how my home loan closing will affect my insurance and what my closing Officer will need from me.
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March 2023 by Jack Brady
Great experience. I was able consolidate all of my items to Insure and saved a considerable amount of money.Thank You ...
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February 2023 by Bonny Terry
Kevin's office staff members are very friendly and knowledgeable and helpful. Kevin offers detailed information when meeting with clients. He was so helpful to me when I met with him.
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February 2023 by Lynn Stewart
I very much appreciate Kevin Gross & his professional staff. His Roseville State Farm office has been always been accessible & friendly. He has kept my policy updated, comprehensive & easy to understand. Thank you Kevin for allowing me peace of mind knowing that my home is properly insured.
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February 2023 by Bonnie J.
I'm surprised by all the positive reviews this office has. We had an awful experience. We called to change bank accounts on my husband's life policy and that is when things took a turn. Kevin asked why we didn't have State Farm for homeowners and auto and suggested he could save us money so we thought "why not?". They worked up quotes for us and things looked pretty good so we decided to go with them. It was a nightmare ever since. First he handed us off to one of his other agents "Cassandra" who called us the next day after our quotes to inform us that the price was increasing. Turns out we were trying to get an umbrella policy and one of our other vehicles, a classic, didn't have the correct amount of coverage so it was making the prices increase. And of course if you don't have all of your policies bundled-higher prices, which they are quick to tell you. When I asked her about why this happened, she got very defensive and basically blamed me for not telling her what the other coverage was. Well for one thing-you never asked me and I gave you all the information that you requested. To me, shouldn't that be YOUR job as the insurance expert to ask the right questions and get the pertinent information? Then everything continued to decline from there. Next, days before our new policy was to begin, another email that our homeowners policy price was increasing because they needed a current alarm certificate. (They already requested and had one from November but apparently it was too old). I emailed it back within an hour of her email but found out that they had already sent the higher bill to our mortgage company. Not happy at all with this and their response was to deny that they had done anything wrong. They have caused a real mess for us to clean up and I don't know if we will ever see our money back from the overpayment that they caused. We had already processed cancelations for our other insurance, so, we really felt like we were at their mercy.Please be aware that when you get a quote from these people, it means nothing. They will increase prices on you and then make you feel like you withheld information from them and it's your fault when it is THEIR fault for not knowing what to ask or what they are doing. I've had numerous insurance policies in the past and never had quotes change so much. These people don't know what they are doing. Beware.
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February 2023 by Jesse Bhullar
We have been working with Kevin Gross and his team for over 15 years now. He and his team provide great customer service. Today, I had a special circumstance need and Kevin picked up the phone directly and helped me with my multiple needs. We are happy with the service and support.
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November 2022 by Kanwar Dhaliwal
Kevin was able to offer me SIGNIFICANT discounts over my current provider even while adding services I did not have. I highly recommend him. He even stayed late to get our new quote processed and bound in the same evening we started talking.
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October 2022 by Kathleena Moncrief
This company and this agent has done right by me and my husband. The only reason I am not giving a 5 star review is because state farm can be on the pricey end, but you get what you pay for, for the most part. Sometimes there is miscommunication and it can take more than one try to get your questions answered but that may be on my end explaining my questions better. They also respond in a timely manner and stay in touch until issues are resolved as satisfactorily as possible, insurance is an expensive but necessary part of life. In terms of customer service from this company however, I am satisfied.
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September 2022 by Don Fuller
Very professional.
Very responsive.
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September 2022 by John Hulsebus
Prompt and accurate response.
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September 2022 by Altan Most
Kevin helped me with a last minute policy on a Friday evening.
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September 2022 by Katie Dunmore
This company and this agent has done right by me and my husband. The only reason I am not giving a 5 star review is because state farm can be on the pricey end, but you get what you pay for, for the most part. Sometimes there is miscommunication and it can take more than one try to get your questions answered but that may be on my end explaining my questions better. They also respond in a timely manner and stay in touch until issues are resolved as satisfactorily as possible, insurance is an expensive but necessary part of life. In terms of customer service from this company however, I am satisfied.
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June 2022 by Dave Stock
Kevin is always willing to take the time to explain options and clarify all insurance questions. I've always appreciated his prompt follow ups and to any inquiry I send his way. Insurance is admittedly something very few particularly enjoy shopping for, but he makes it a much easier process to navigate.
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June 2022 by Catherine McNutt
Kevin is easy to work with. He is thorough and personable and not pushy in any way. We've been with State Farm for over 20 years and with Kevin since 2014. I gladly recommend his service.
