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December 2023 by Destiny Price
Tried to help my mother in-law with getting money/checks out of her account was denied access because she has altimeters management took her to the office and yelled at her making her cry denying her access to her account. She now can’t pay her bills or get food because she lost her card and nobody is willing to help replace it or give her money/checks. We will be changing her bank.
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April 2023 by Jared T
The best branch of the best bank!
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April 2022 by Lauren Elizabeth
This is the nicest bank with the friendliest people I’ve ever been in! I do all my banking online previously and I was so nervous to deposit cash since I NEVER do anything with cash anymore and the super sweet teller put me at ease and the transaction was super smooth and seamless.I went at 10:50am on Tuesday, April 5th. And I will always use this location from now on and recommend others do so too if they have to go to a physical Chase location in the area!
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March 2022 by Shar B.
Set up a personal account today. Very nice bank branch. Friendly, helpful, knowledgeable, professional - bank manager, private client banker, and teller.
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March 2022 by Jason C.
I want to recognize the Best Bank Associate Ever! "Mariah Kamauoha" She works for the Chase Branch in Granite Bay. Friendly, Diligent, Smart, Caring and efficient are just some of her traits. I'm not easily impressed however she definitely deserves Praise! Great Job Always Nariah! Jason Cullen
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July 2021 by Katie B.
I was just gonna leave my tip the way it was, but this is too much. Waiting for over 20 minutes. 3 people behind the counter. 1 person appearing to be getting helped by said people, and 7+ people in line. No explanation of what's happening or why we're waiting for so long. Nothing (except one cheerful "good morning" from someone in a suit who walked by once). If I didn't NEED something from here today, I'd be gone.
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November 2020 by Soby H.
Opened one of my accounts at this branch. Great staff, during the height of the pandemic, they were able to provide quick appointments. They were also nice and considerate, when it came to questions and concerns. I don't live in Granite Bay, but when I am within the area, I don't hesitate, when going to this branch.
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January 2020 by Bobby B.
Ashley is the worst teller, she literally has the worst attitude to be in customer service. Very unwilling to help and was very rude! Will drive out of my way to avoid this location.
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September 2019 by Chris A.
Absolutely love doing business with Chase. They are big enough but still very personal and the staff isn't constantly being turned over. The are professionals that live where they work and what they do - and it shows. All things financial I consider them and consult them to see if it's a good match. Surprisingly, when it wasn't they were honest enough to tell me that my other offer was a better deal than what they could do for me. I respect the honesty more than the deal and still did business with them.
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June 2018 by bree brown
There were three tellers when I went in to withdraw the money & I happened to get the one of the three that was rude. Her name was Stephanie & she was decent until I realized I gave her the wrong amount to withdraw from my account. Afterwards, she was very short with me & was below average friendly. The other two tellers were nice however despite not having directly helped me. That I appreciated.
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June 2018 by Jessica Kessler
Nice employees
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October 2017 by Dave A.
The staff there is very friendly and engage in conversation like real human beings.
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October 2017 by Thi C.
I was in bed so sent hubby to make a small cash payment on my cc. Gave him my card and ID. We have the same last name and address. They would not accept cash payment from him. It's a ridiculous policy as I'm not sure if my $200 was really risking any possible money laundering.
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March 2017 by Joe E.
Went in after a bike ride yesterday to get a special bonus/savings account going. The guy that helped me was way nice. Very helpful, fast and great. I also talked to a lady teller that was way nice as well...This place is just great. Highly reccomend
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March 2017 by Darina H.
A go-to branch that I frequent when I am headed to work. I haven't gone inside because most of the services I need can be done via ATM. Ample parking available in the morning and I mostly feel safe when I'm getting my financial needs taken care of.
