-
September 2023 by Renee D.
The pharmacy has continued to be slow to service. I went in today with an appointment to have a vaccine. All staff showed up 15 minutes after the posted lunch time ended. I realized all workers are entitled to a 30 min. lunch but can you post a sign that reflects the time for start and ending lunch that is accurate or staff correctly so operations are not affected. I observed one customer who was turned away because his med was on back order and he was not told, the person in front of me was turned away for their vaccine. When I offered to pay cash for my vaccine I was told I'd have to wait when I had already been waiting. Overall it felt like the pharmacist did want to inject. They seemed to be ready to turn away business than do the injection. I'll take my business elsewhere since the service I received today let me know walgreens did care about earning my business. Do better there are too many options for pharmacy services for walgreens not to care.
-
June 2023 by Sophie M.
I came in @630pm for a 3rd trimester TDAP shot, mind you they close @7pm, and was told to return tomorrow because there wasn't enough time or employees (there was 2) to fill out paperwork and give it to me. I was upset and told the Hispanic lady with glasses and a tongue piercing that I was told to return today, nothing was mentioned about a cut off time or about paperwork. I asked my friend who works pharmacy @ Walgreens in Ontario if the situation was valid. She said its 1 paper with about 10 questions. So I left and came across the street to the CVS and did the paperwork in under 5 min and recieved my shot. The worker and pharmacist she was taking orders from, are unprofessional and lazy. Definitely switching my prenatal refills to CVS, this Walgreens is ridiculous it's always an issue coming here!
-
June 2023 by Evelyn V.
If I could give this Walgreens 0 stars I WOULD. I'm so angry at the negligence this pharmacy has. I got my 7 week old baby's prescription sent here. I came to the pharmacy to pick up his medicine where the young lady at the drive thru window greeted me and I gave them my baby's dob. She informed me I needed to sign a receipt since he is a MINOR. Comes back with my medicine does not ask me if I need to speak to a pharmacist for any questions. Doesn't give me any special instructions for medication. I gave my baby his second dose and he projectile vomited his medicine instantly. I research the medicine after calling Loma Linda Emergency Room where he was seen. To find out the medicine needed to be REFRIGERATED. I called the pharmacy IMMEDIATELY because I wasn't told any of this information. For the pharmacist manager to tell me that the girl was "new" and it was her first day. She was not new. She had no one training her or even NEAR HER to make sure that she was doing everything correctly. She did everything fast on the computer with no hesitation. Because of their negligence my baby could've gotten worse and could've ended up in the hospital AGAIN. The pharmacist called Loma Linda Hospital and asked them to fill the medicine again for him and had it ready in 30 minutes because she knew what they did was WRONG. That girl was not new and she knew she messed up BIG time. Before anyone says the bottle should have the refrigerate label it does not.. Pretty sure they covered that part up with the label.
-
March 2023 by Mike F.
Be sure that the scan price is the same as the advertised shelf price. Twice in one week, the scanned price was higher than the shelf price. And then they gave me a hard time about correcting it. They tried to make it seem like it was my fault. I think it's time to call the San Bernardino County Department of Weights and Measures.
-
February 2023 by Ricardo M.
Pharmacy always short staffed, every time I come to pickup prescription there is a long line, the pharmacist NOT poly at all! I will change my pharmacy staring today.
-
October 2022 by Stephanie D.
This pharmacy needs to be re-evaluated and more training need to be put in place. The staff purposely ignores phone calls from people who contact them regularly and I have countless amount of proof of this. Walgreens off Barton road in Grand Terrace does not communicate effectively. They never have the medication ready when they say it is. I understand business and retail can get complicated but the least you can do is communicate properly. I will not be saying anymore because I believe an investigation needs to be put on this location.
-
August 2022 by Mary Ann P.
Completely lacking in customer service. I asked for help, and was told the reason chargers are locked up is so that no one steals them not so that we can provide assistance. When Walgreens came to Grand Terrace they had very good customer service. This is no longer the case. The clerk would not help at all, and it resulted in me having to come back three times to get the correct product. Please train the employees in customer service. I hope the store returns to the good customer service it used to have.
-
July 2022 by Joe W.
Don't come here for the pharmacy - super lethargic service and a server that's always down for maintenance?? Came here for a COVID test at 2pm, waited until 2:30 only to be told the system was down and for me to come back in an hour. Waited 10-15 minutes at the drive thru again, employee forgot I was even there. System ended up being down AGAIN and no test was administered. Waste of time.
-
May 2022 by John Ghetian
Great customer service
-
January 2022 by Nancy R.
This used to be the best ever Pharmacy ! They just have changed Managment .. This is the worst ever pharmacy & yes I will be switching ! Walgreens used to refill on time the RX and now they don't have the RX in when they say they will , refills take weeks and the list could go on and on . Find another Walgreens for sure
-
January 2022 by Paula B.
This pharmacy is so frustrating. They never have prescriptions ready when they say and the lines / wait times are crazy long. I use this pharmacy for my mom's refills but I use the Walgreens in Riverside on Trautwein for my prescription refills and they are a waaaayyyy better pharmacy. Hire more staff or train staff to help customers better!
-
December 2021 by Thats Whats U.
This isn't regards to the pharmacy this is the 3rd time I've had a problem with this pharmacy and I am absolutely floored by how unprofessional the woman who answers the phone and does a lot of the up I do not helping at the front desk is they they plainly made a mistake and accepting responsibility always try to blame the patient and make the patient seem like they're incorrect or Treat them like some sort of drug addict II absolutely hate this about pharmacies they always treat people like s*** especially though especially this one
-
November 2021 by Marissa S.
***THIS PHARMACY IS UNPROFESSIONAL AND RUDE.*** I went to fill a prescription for my sick 7 year old and was told he had 2 different insurances. Called my insurance company, no problem on their end. Then I was told that THE PHARMACY didn't have the correct information on their part. Some kid answered the phone and told me he didn't know what to tell me. Another pharmacy tech told me that because I live in Orange County, I couldn't fill a prescription in a different county (which is the most ignorant thing I've ever heard seeing as that is absolutely untrue)ONE kind tech finally called me back and got everything straightened out and apologized for the confusion and miscommunication and told me my sons prescription is ready for pick up. When I got there I asked to speak to a supervisor so this wouldn't happen to someone else as I hear the woman in line next to me having the exact same issue and the pharmacy tech being rude to her as well. When the supervisor came over he was extremely rude and tried to project blame onto myself even when I had provided all necessary information. It took all day to finally get my sick child's antibiotics. Never using this place again!!!
-
October 2021 by Liz D.
At the pharmacy there is always a long line. There is a total lack of communication when it comes to getting your prescriptions here and I definitely don't recommend signing up for this particular walgreens. They will not call you if there is a problem with your prescription you can go weeks without a true understanding of what is going on. It took me 3 weeks for them to realize that they weren't going to get in my prescription. No communication or attempt to communication was made with me I had to actually walk in and request to see what was going on. Sometimes they can't even find me when they look me up and they'll claim that they don't have me as a client. Don't quite understand what has been going on here in the last few months. I also don't understand why they are doing covid testing and covid vaccine if they don't have the staff to even fill the normal prescriptions. They're obviously getting getting paid to provide those covid services which I would agree with if they had the staffed adequately address those needs. Walgreens obviously needs to pay their pharmacist more or recruit more people . I'm not sure which it is but they are vastly understaffed. You need to make some serious changes. I am currently staying in the Drive-Thru and I've been here for the last 10 minutes and not one car has moved this is the norm for this location.
-
September 2021 by Sun Y.
Cashier and manager(Ema) are super rude, even give customer heart attacks, if you're not happy, and not willing to provide services, Don't bother come to work, because you don't deserve it, give your position to someone else
