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November 2024 by Tim Alexander
Wasted 15 minutes waiting here to get a livescan done (while next in line behind someone also completing a livescan). Just when it was "my turn," another customer enters (for a livescan), and the clerk takes THEIR paperwork and begins working on, the computer with it. This in IN SPITE of my protests that I was "on the clock."
This unfortunately was not a one-off occurrence -- in October 2023, I came in for a mailbox rental. After waiting in line, I had just begun the process when other customers entered. Immediately I was left standing there while the new customer had their requests fulfilled. I eventually left and got a mailbox rental elsewhere.
I don't understand this pattern of "service," but it isn't for me. I'll definitely avoid returning again.
In response: I waited silently when you initially left to go and greet the new customers, asking why they had come. When they said "livescan" you checked their paperwork and then explained to them they'd need "cash," since it was not prepaid. All that was certainly more than "2 seconds." THEN, you brought THEIR paperwork to the computer and began working there, in spite of the fact I'd been waiting and was on the clock.
I (now) understand it's your PRACTICE to spend time working with new customers as they come in, regardless of those already "in progress." If I had plenty of extra time to stand around, then no big deal. That is not a luxury I typically have.
Checking my records, it was actually May of 2024 when I attempted to sign up for a box rental. After several new customers were taken while I was put "on hold" repeatedly, I was simply taking too long for the amount of time I had.
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February 2024 by Michelle Phillips
Helpful and always open when I need them. Prices are not outrageous and equivalent to any other UPS or FedEx but much closer and never a line!
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February 2024 by charles dzieman
Margaret dzieman I have been going to mail mart for many years now geno and his wife are always very helpful they go out of there way to help geno has many times offered to get my packages from my car God sent us 1vwry specal people sent us
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November 2023 by Cencio Cap
This is a great place to deal with all your mailing task , Geno has all the answers for an mailing and receiving your packages. This the place to go when you're in need of great service
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November 2023 by Evelyn Trejos de los Rios
Rude customer service
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November 2023 by Adrian Loza
Nice owner.
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November 2023 by Felix Green
Good service
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November 2023 by Carol Downs
Geno and his wife are amazing people that go out if their way for the community. I've had questions about how to ship and best ways to ship and most price efficient ways to ship and they've always helped me and my husband with these processes. I had to ship things back east and had items in a box that was way to big. Geno, helped me repack everything and it cost me half the price. Mail Mart is a definite plus to the community.
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November 2023 by Free At Last
NO LONGER IN BUSINESS!!!
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October 2023 by Marvin C.
Great customer service. I would recommend this place. The staff who work here will make you feel welcome
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September 2023 by Frank R.
I have been using this Mail Mart for little over 1 year. The owners Gino and Preet are incredible. They are helpful and knowledgeable, and always go above and beyond to make sure that I get the services I need. Gino took the time to explain the different types of shipping options available to me and helped me choose the best one for my needs I would highly recommend this Mail Mart USA to anyone who is looking for a reliable and efficient service.
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July 2023 by Sara robson (Sara’s)
very good cervisio, friendly people?
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May 2023 by Elizabeth S.
Nicest family with mail services, notary and friend extraordinaire to the Grand Terrace Community.
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March 2023 by Patricia H.
I initially went to the ups store but shipping prices were thru the roof. Instead, I went to Mail Mart Grand Terrace...what a difference! Great, friendly customer service and much much better shipping/mailing prices. I highly recommend Mail Mart USA in GT.
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February 2023 by Love BUG
Awsome mail center very friendly here. Also does notary here
