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October 2023 by Jolene Mellor
This bank has allowed 5 fraudulent accounts to be opened in my name without verification of identity. I couldn't close anything without driving 25 miles to my "nearest" branch to verify my identity. I closed the first 2, then they allowed 3 more accounts to be opened in my name regardless of the first incident.
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August 2023 by Read More & Show Less
4.5% on a 100k cd...not too bad in todays world.
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April 2023 by dana rodriguez
If I could give 0 stars I would, my father & I went in simply to drop off a letter that customer service told us to so I could be added to the account as a 3rd party. The teller didn’t know what to do so she went to go ask then this woman name Stephane came and said she couldn’t do that because I would need power of attorney and it’s not right to give information on a person’s mortgage. When I explained that a customer service representative said it was possible because I just want to be able to make phone calls on my fathers behalf since he works all day and I’m the one in charge of making the payments. She said no she’s never done that and can’t. As soon as I walked out I called customer service again and the representative said “that’s not correct, you do not need power of attorney to make calls on your father’s behalf.” And she provided me an email where to send the letter and will send back a confirmation once the process is done. Even the customer service representative was surprised Stephanie did not want to help my father and I. I would NEVER recommend this location.
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September 2022 by Courier Black
Jose didn't know his own banks procedure for cashing a check for a customer without an account. I even called the bank before arriving to confirm it was possible; a woman answered obviously more aware of her bank's process. He needs to be re-trained. Dragged out what should have been 10 minutes to 30 minutes. Will definitely not being coming back in the future at all
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August 2022 by gabriel sandoval
had been a BBVA customer for many years when it was aquired by PNC.as it is, its always a pain anytime dealing with new acct #'s & new cards. thats a given. overall it was a fairly smooth transition.so far PNC satisfies my banking needs both online & at the local branch where, btw, the tellers are so nice, polite & happy to help.
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January 2022 by Eugene Martinez
I work out of state but come home every 3 weeks ever since pnc took over it has been a hassle to deposit checks also they put a ridiculous hold on almost all of my paychecks closed my account today never had a problem with bbva won't bank with pnc ever again
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January 2022 by Dominique Chavez
I had a check made out to meBuy PNC Bank and they wanted 100 dollars and still refused to cash the check the manager is a incompetent lame
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October 2021 by Erik Rincon
VISITED THE LOCATION YESTERDAY TO CLOSE OUT MY CD ACCOUNT AND WAS LEFT WAITING A LONG PERIOD FOR SOMETHING SO SIMPLE, IT SEEMED LIKE MR. NAVARRO WAS JUST TSKING HIS TIME OR DIDN'T HAVE THE EXPERIENCE FOR THE TRANSACTION TO BE PLEASENT FOR ME. I WILL DEFINATELLY NOT BE COMING BACK.
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August 2021 by Mike theCarGuy Correra (Mike theCarGuy)
Outstanding, over the top customer service!!! We were running around on a Friday afternoon trying to get last minute issues handled for the first Varsity football game at Grand Terrace High and we needed change for the snack bar, BofA was closed and Chase (where the account is and who we pulled money from for it) would NOT assist with small bills even when we explained that we needed the change for the evenings event! On a whim we pulled into BBVA desperate but not hopeful, we could not have been more surprised by their WONDERFULL attitude and willingness to help us out! Once we explained our situation the amazing teller simply said how much change do you need and we are now ready for Friday Night Lights!! THANKS YOU SOOOOO MUCH for the help BBVA! We will be back to discuss moving our account to your bank for sure!!
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August 2021 by Pablo M
Worse bbva. I have been to many BBVA locations and this has by far been the most unpleasant one. Marie made me very uncomfortable when she asked me inappropriate/unnecessary questions. Will not be coming back to this location.
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July 2021 by Shelia' Z.
If I could give this place less than one star, I would! They're always short staffed! THE WORSE BANK EVER! I'm closing my account!
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March 2021 by Starr Fire78
Very rude cashier at the Grand Terrace Branch. They'd be better off firing her. Cashiers like that will cause people to consider closing their accounts
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January 2021 by DOG NATIOUS
Extremely difficult to reach an individual bank to determine their flaky covid hours that they don't udate. And you get voicemails!??? And if you cal their toll free number you have to spend 15 minutes just to have them check, but they need your account number, ugh!. I recommend this bank for on-line banking ONLY. Their phone App is amazingly awesome---the BEST. By far, the best app. Inconvenient branch locations, few locations, closed locations, erratic hours. My credit union is far more convenient for actual in-person banking.
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November 2020 by Jessica S.
Guess I should have read the reviews before starting a business credit card. It's so inconvenient. They never call back when they say they will and they are frequently closed. What bank is closed on Saturday And how is a credit card application a two day process? So annoying
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October 2020 by Brandon Craig
Marie Lopez was super helpful and made the entire process, opening my new account painless!
