Pet Stores in Granada Hills, CA

“Let me start by saying that I love supporting my local shops and small businesses. However, many times the prices in local stores are higher compared to some of the big online sites. This is NOT the case with Big Al's. Not only are their in-store prices competitive to or LESS than online retailers, but the level of customer service from Brandon and his crew is top notch. It is so refreshing to be unable to ask questions to someone working in a pet store and get unbiased and informed answers. This is such an underrated experience nowadays! One Sunday evening I realized that my puppy had run out of his new food and panicked because I knew I wouldn't be able to make it to Big Al's before they closed in 10 minutes. I took a chance and called the store to confirm the closing time, and Brandon answered. He so graciously agreed to stay open past their closing time to allow me to come in and buy my pups food! Another time, I mentioned a food I'd recently switched my pup to that we were using and really loved. Brandon was familiar with the product and agreed that it was a great one, but he didn't carry this brand of dog kibble in store. Within a month, they ordered the product - Farmina, and now carry it in their store! I'm so blown away by the customer service that I've received, the quality of products offered, and the outstanding prices. I will be a forever customer of BIG Al's!”

“my Rocky needed more reinforcement to correct him when he is walked and socialized.The Trainer Bridgette immediately recommended the proper chain and the store assistant went and procured the correct size and everything. I am so grateful as this will make it better experience for me and my fur baby when we walk among other dogs. Especially since my fur baby is still a 2 1/2 year old 85 lb german shepherd mix who could pull me down the street. lol Thank you, unleashed.”

“I love to come to this Petco because of the help and advice I get on products. The kind worker that help me has always been right on in her advice. I appreciate her knowledge always.”