This CVS Pharmacy in Granada Hills is generally considered an excellent pharmacy with a very friendly, caring, and helpful staff, including knowledgeable pharmacists and assistants. Many customers report good service, with prescriptions ready quickly, allowing for a fast in-and-out experience. The team is commended for being quick to answer questions and for providing amazing customer service, making visits pleasant. Several reviewers specifically recommend this location. However, there are noted organizational issues that can significantly impact the experience. Some customers report receiving notifications that prescriptions are ready, only to find upon arrival that items are misplaced, unlabeled, out of stock, or cannot be located. This is a critical problem for those with life-dependent medications, like insulin, where stock shortages can cause dangerous delays. Wait times are often described as insane due to disorganization. The layout contributes to delays, with no dedicated line for prepaid pickups and no private space for required pharmacist consultations, which holds up the main line. While the staff is viewed as nice and doing their best, feedback indicates that management needs to better identify and resolve these workflow and inventory issues to properly support both the staff and the patients. Despite these problems, some note it remains one of the better CVS pharmacy locations in the area.
The pharmacy technician that helped me was very friendly, she knew my daughter's and my name. This CVS location has very professional and friendly employees.
December 2023
This is an excellent pharmacy. They are always quick to help and answer all my questions. The pharmacist and her staff are very friendly and helpful.
April 2023
I came to the pharmacy to pick up my prescriptions after dental surgery. My prescriptions were ready when I got there so I was in and out quick. Everyone at the pharmacy was very caring and customer service was amazing. I would recommend them to everyone.
