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May 2023 by Jennifer P.
How have we fallen this far? I know it's hard to find good help these days but seriously, 1 checker with a line down the middle isle. Sadly I dropped a plastic juice container that spilled onto the floor while loading the groceries. The checker ran to get paper towels and did the best he could with the line backing up down the isles. I took over and sopped some of it up so he could finish ringing the gal in front of me. My partner went to look for the shift manager, and boy was she a piece of work. Standing two registers over texting on her phone, never looked up. When my partner finally got her attention away from her phone, she came over and questioned me as to why it happened. Why does that matter? get some more towels and a mop and get it cleaned up. Instead, she stood in the line between me and my bf and holding her stomach said "I don't feel good, I feel sick". They WHY are you working? Why are you even standing here so close to people? When the checker asked her to help with the mess, she said her "anxeity" was too high and she couldn't. He shook his head and rolled his eyes. I felt bad for him. For her? She has literally no business in any supervisory roll if she can't deal with some liquid on the ground and too many people in line waiting to check out. Won't be back to this Ralphs. There's another grocery store on the next block over.
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January 2023 by M C.
This place sucks, but at least Debbi is retiring. Expect an improvement in morale once she's gone. Consistently rude to customers and openly disdainful of her employees. Managers like her are why grocery stores have unions (even if she's in it).Employees seem sick of all the bs, and rightfully so. If you have a bad experience here, blame the bad-apple long-time managers who spread misery like it's a perk of the job. David B. is a piece of work too, that guy will bully teenagers.I hope customers can find half the patience and respect the employees show them, even when that tolerance seems thin. Props to Catriona, Miguel, Bereket, and several other long-timers who have stuck it out despite insultingly meager wages and, frankly, an abusive work environment. Grocery workers kept us safe and fed during the pandemic lockdown, I wish we looked out for them the same way.
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January 2023 by Ron H.
I had no idea they still make really bad stores of this caliber. The merchandise offerings are OK in parts. Customer service? Oh, boy! A long line at the only manned cash register at 5:00pm. Then two employees yelling at each other arguing whether or not to open another register. When it came to our turn the cashier was as surly and snarky as humanly possible. When we asked him where we can get a Ralph's store card, he merely shoulder-pointed into a vague direction without even looking at us. We figured the little unmanned desk with some messy array of stuff behind it was supposed to be the vaguely pointed at customer service desk. Waiting ... waiting ... An employee came and did something behind the desk while ignoring us. I asked her to help us, and she rushed away saying some one would come. No one did. In order to avoid Mr. Surly Pants, I asked a cashier at a newly opened register to page someone, and, without looking at us, she informed us she's busy at the cash register. Waiting ... waiting ... Another customer informed us that the store had bad customer service ... as though we hadn't noticed. Finally an employee came to the desk, and after some confusion he found a card and said he didn't know anything about the Ralph's account we had opened online, and he made it quite clear that he didn't care either. All of the employees we encountered were surly and borderline rude, giving customers the impression that they are bothering them. Most certainly, none of them seemed happy to be there, and all of them seemed really stressed. At the entrance there was a help-wanted sign ... Yeah, sure!
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December 2022 by Vivian Dang
Debbie is absolutely rude and unhelpful. Every single time I come in, she has the same attitude.
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December 2022 by Sirap S.
This is for Jim, the worst employee ever. I have never been almost assalted by a store employee who barely wanted to do their job. Jim it's time to pack your bags. You have the worst customer service and are LAZY!!!!
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December 2022 by Dhalilla T.
This was my very first time walking into Ralph's, I was trying to look for my own personal items that I did not feel comfortable asking for help with the employees. Yet, an older man, tall, to be honest I didn't even see a name tag asked my friend and I if we needed any help and we nodded our heads no. So we continued to look for our items and I can clearly tell he was following us, aisle by aisle. As my friend and I noticed this, we decided not to get anything because we felt uncomfortable and as we started walking out of the store, the older man was at the front entrance and had stopped us asking us "what you got?" Never have I ever felt more profiled in my life as a Hispanic person. Sure it was 1am and might've seemed sketch, sure I'm young, but clearly I had nothing on me as I lifted my shirt and showed him my pockets and this man had the audacity to simply walk away and not even apologize. As I read other previous reviews I can see that this is certainly a common issue that Ralph's and their workers must be held accountable for.
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March 2022 by Carley S.
At first I felt silly writing a review of a grocery store, but I feel I have to because this Ralph's is my favorite grocery store in SB. The staff is so sweet! I have a 6 month old baby, and I had forgotten my stroller and was carrying him. Someone walked by and saw my hands were full, and without saying anything went and got me a cart. It was very sweet
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December 2021 by Monica P.
Great selection, But rudest, most disrespectful, entitled cashier on the planet...I'm fascinated this Ralphs don't hire or train for customer service. The cashier is "Bereket", the most rude cashier on the planet, he will go out of his way to make your cx a miserable one. The root cause is hiring, training and a passive mgmt system that is only passively managing employees. I protest this store.
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December 2021 by John L.
Ralphs can't seem to get their employees to follow simple mask wearing rules. Stopped shopping at the downtown Santa Barbara Ralphs for this reason, but thought I'd check out the one on Hollister in Goleta, hoping for a better experience. Unfortunately, the experience is the same. Both employees servicing the produce department couldn't get this right - one wore the mask on their chin (not covering their nose or mouth), the other wore it below their nose. These are the people that are in the store for hours at a time. My experiences at Vons in Montecito and Cliff drive have been much better - that's where I'll shop from now on.
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September 2021 by Alicia T.
It's 9:30 pm on a Saturday evening. I was just in this Ralph's store, shopping with my 5 year old daughter. We were just wondering about, as we were trying to kill time. As I'm not a complete idiot, I noticed that the same person Was continuously following me. She's a real real heavyset gal, who looks like she might rip your head off at any moment. Anyway, she was trying to pretend that she wasn't following us, but it was really hard for her to do, because she's really bad at her job. I don't know why they chose me to follow. But it was hilarious, because while she was following me, 2 sets of people walked out with stolen goods. The store never even noticed. She even went as far as purchasing items, at the exact same time that I checked out. What really blew her cover, is when she walked to her car, to put her "groceries" away, but then walked back into the store, and never came back out. The first set of people who stole, were clearly under age high school kids. I even walked by these kids, two or three times intentionally, hoping that she would notice what they were doing, but she didn't. She did not notice whatsoever. They stole three bottles of alcohol. The second set, was a very well-dressed couple, they stole health and beauty goods. It must be embarrassing for the store, when the people in the store who are stealing, are laughing at the loss prevention officer. After she walked back into the store, Someone approached my car. They told me that they were an off-duty police officer, and showed me there badge. They confirmed what I had indeed suspected, which was that my family had probably been "profiled" and that was why I was being followed. While I was shopping, my husband was waiting in the car. He came into hand me my wallet, as I had forgot it. My husband and daughter are Hispanic, and they are both very very dark. After he left the store, is when I noticed The scrutiny became very intense. This officer who approached me, was incredibly nice, and told me that he would support and back any complaint that I would make. He also noticed, the other people in the store who were stealing as well, and said that he would be following up with the store on Monday, to make a compliant, and to make sure someone is made accountable. So, if the store and this particular LPO, are reading this. DO BETTER. Please please get this woman more training, and please know that there will be a reckoning to this situation. To anyone who wants to steal, I highly highly recommend this store. They don't know there a** from a hole in the ground. The LPO looks like this: white, 45 +, Short, obese, and just looks very angry, like a sad sour puss face permanently.
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August 2021 by Tera G.
No checkers!! Who knew? I asked if they had any checkers and the employee told me that their shift hadn't started yet.
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June 2021 by Michael K.
This is one of the best Ralphs in California. I used to also inventory this particular store as well back in the days. Nice friendly younger staff at this location. I woud shop at this grocery store after my inventories. They have a big produce and deli area. Store is real clean and i am sure they take safety measures for Covid. This store location is not far from UCSB University. Thats why the last time i was here id see lots of college students shopping here. Keep up the good work guys, Dont ever change your store.
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June 2021 by Belle L.
Order a birthday cake 2 weeks ago and they called the day before the birthday and told me they can't make the cake because they did not have the cake topper without offering any solution. Not sure if they realized how mess up this is. They left me no time to order another cake from different bakeries since every place requires at least 48 hour notice. It's just unbelievable. I don't think anyone cares in that store.
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May 2021 by Barbara P.
Ralph's is a nightmare. Nobody knows anything. "I dunno" is the answer to everything. Today, we had to deal with a belligerent, disparaging, hateful cashier waving his hands in my diabled wife's face. The bully screamed at her twice "C'mon, lady - I got other customers." Well, made a video of the incident. Management wasn't interested.
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April 2021 by Shane B.
Ralphs is a great store but they should have a sign at the self check out that lets you know you can not purchase alcohol at self check out. We were made aware of this after we scanned our items then had to wait in the check out line to purchase our alcohol. What made it worse was only one check out line was open. Very frustrating but now we know.
