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November 2023 by Jerome Laviolette
Always an easy pick-up!Cars are clean. They never try to upsell you or sell you unnecessary insurance.Friendly owners. I recommend ?
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August 2023 by Kathy L.
Family run service. Best service! Super helpful! Went above in helpfulness. Him and his mom are adorable.
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April 2023 by Steven Pellek
Not at the airport. Didn't answer the phone to send a shuttle. Gino did offer to cancel reservation free of any charges.
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April 2023 by Christina Wright
Horrible place. Do not rent from them. They did not have our car after we booked and paid for it. Terrible customer service.
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March 2023 by Sue S.
If I could give this place zero I would. All I can say is RUN. This was the worst rental experience I have had. When I called for a "shuttle" to pick me up from the airport the man who answered the phone Gene Meyer sounded intoxicated, slurring his words, mumbling and almost incoherent. After about 25 minutes a normal passenger car with a hand written sign in the window pulled up to us. When I arrived to the lot it is literally a mobile home trailer, there was trash outside of the trailer and trash on the inside. A dog was loose off leash barking that had to be locked up. There was old open food containers inside, it was dirty and it had an odor. The man Gene Meyer fell over in his chair while trying to put in the information to the computer, was slurring his words, repeated the same question several times and stated that they did not have my rental information that I had booked with priceline. He asked me several times where I was driving and staying, and asked me several times why I couldn't just take one car and share it with the other couple who were strangers. The woman who picked us up attempted to take over the computer booking to get me checked in, but she could barely work the system. They had to "find" they keys to the car they were renting to me because they didn't know about the rental. The car they gave me was disgusting and filthy. There was damage on the outside and large stains on the carpet and every seat. The odometer reading inside the car did not match my paperwork. A check engine light was on that said "I-key stems error". There was trash in the car. When I returned the car two days later the owner Gene opened my car door while I was parked in the driveway gathering my belongings. He told me to get out and tell him what the odometer reading and gas level was. I was shocked that he would open up my car door. It was extremely rude and disturbing. I filled up the tank before returning the car and gave them the odometer reading. I took pictures of everything before and after to show that the paperwork was wrong. They were so disorganized and filthy. I hope NO ONE rents from this location again.
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March 2023 by swankycitynails Kaur & Singh
Company was awesome! Son is owner & mom stays on top of business by helping out!!! Thankyou so much?
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January 2023 by Cynthia L.
first of all, the only person there (an old, white, beer-belly gutted man in dire need of a tooth brush) let us stand around waiting for 5 minutes. most likely has to do with how we're 2 asian girls. he watched as i looked around the shed for someone but didn't bother getting up until i asked if there was someone who could help us. while we asked about a reservation, this racist fart kept interrupting us saying he wouldn't give us a car, claiming how he had to save the cars for "families flying in." well we reserved via expedia and could see the car we reserved parked. when i checked the thrifty website while he argued with us, there were STILL cars listed as available within the next half hour. my friend explained this calmly, but he kept insisting he had no cars and our reservation is invalid. even worse, he told us, "you won't have a car for a day. end of the world." we reserved the car to go to a funeral in town.
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October 2022 by Liane Bauer
Absolutely horrible customer service. I asked for assistance with a matter and the gentlemen said we CAN do that, but we don't want to, and then hung up on me. Do yourself a favor and do not use this company.
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May 2022 by Brian Maguire
They were prompt and extremely friendly. They picked me up at the airport. I was checked out and on my way in about 5 minutes. I wish every car rental place was a wonderful as this one. Thank you!
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March 2022 by Kado
Avoid at all costs! This is not a real thrifty location. Owners and workers are incompetent and would lie straight to your face! Expect awful service and hidden fees.
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March 2022 by Dottie J
The gentleman that runs this location is amazing. My mom had the worst flight experience resulting in loosing her phone and he stayed up extra hours until I was able to get to her. He checked her blood pressure and gave her plenty of water and good conversation to calm her down. Sadly we ended up not renting a vehicle afterall but he was beyond helpful none the less. I highly recommend them over the other big wigs closer to the airport.
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November 2021 by Leonard S.
Bottom line, don't rent from Thrifty. We rented from their corporate owned location at Los Angeles Airport on October 31, 2021. The vehicle had close to 50,000 miles on it, and several weeks into the rental the front left axle suddenly gave out, with the result the car couldn't turn left. When I called Thrifty Emergency Road service, and after two hours on the phone, I was given two options: 1) get someone to drive me from Santa Barbara to LAX (a two hour drive each way) and pick a replacement vehicle, or 2) pay $1,500 to have a replacement vehicle provided to me in Santa Barbara. In desperation I agreed to pay $500, but Macquelsia, the Thrifty Road Service Manager, insisted I pay the full $1,500. This for a vehicle I was paying Thrifty $5,840.14 to rent. So needless to say, I will never, ever rent from Thrifty again.
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September 2021 by M R
This could not possibly be a legitimate Thrifty location! Everything previously stated in the NEGATIVE reviews was mostly my experience. Add to that, when I attempted to ask the "old" lady a question via phone, she yelled at me and hung up. I have never had a rental car experience like this and hope never to again. I highly suggest that Thrifty looks into this operation quickly!
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July 2021 by Samah Y.
There is always a good-time to be had here. The service is from out of this world. I really like the elderly woman, she is so kind and pleasant. Her son on the other hand, is as bad as 'bad boys' come. The cars are reliable and this a family run business. There are negative reviews for this place but this place might be a little misunderstood. There is a lot of heart and character here! Thanks for the car Gene-o, I'll see you on my next trip!
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May 2021 by gregory pearson
Don't go there!
