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November 2023 by Amy S.
They basically dropped the ball on my case with Progressive completely and I had to call them weekly for a month with hardly any results. At the end it appeared that they hadn't even bought the parts that they said were delayed. Very bummed. They were nice in attitude (that is the one star) but the service was disrespectfully dismissive And downright incompitent.
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September 2023 by Adriane H.
This was my second time working with classic collision and I was just as impressed as I was the first time. The quality of the repair was amazing. My car looks brand new, and they even took extra care to wash and vacuum the inside of my car, which was above and beyond what I would have expected. Jaime was my point of contact for the entire experience and his customer service was exceptional. He made every step of the process very clear and easy to understand, and I truly appreciated the text updates to understand where my car was in the repair process. I will continue to recommend classic collision to friends and family!
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August 2023 by Rachel Cantu
? Incredible Experience at Classic Collision! ?I recently had the unfortunate experience of my brand new car getting involved in a minor fender bender. The thought of having it repaired and restored to its original condition was a bit nerve-wracking. But all my worries vanished when I took my car to Classic Collision, and the real hero of this story is Albert Gaunia!From the moment I stepped into the shop, Albert's exceptional customer service skills shone through. He was not only professional and knowledgeable but also incredibly courteous. He took the time to thoroughly explain the repair process, which instantly put me at ease.Albert's attention to detail and dedication to quality were evident in every step of the repair journey. He assured me that my car would look as good as new, and he was absolutely right! The final result was beyond my expectations - my car was flawlessly restored, and I couldn't believe it was ever damaged.But the greatness of Albert didn't stop there. Even after the repair, I had a few questions, and he patiently and promptly addressed all of them. His willingness to go the extra mile truly stood out and made the entire experience even more remarkable.I am genuinely thrilled with the service I received at Classic Collision, and I owe it all to Albert Gaunia. If you're seeking top-notch repairs, unwavering quality, and exceptional customer care, look no further. Classic Collision and Albert are the ultimate dream team. I will wholeheartedly recommend them to anyone who cares about their vehicle and wants repairs done right.Thank you, Classic Collision, and a massive shoutout to Albert - you're truly awesome! ??️? #ClassicCollision #AlbertTheLegendServices: Painting
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May 2023 by Ila Jade K.
I was honestly super frustrated getting my simple rear end damage repaired here. They originally estimated two weeks for repairs. Ended up taking 5 weeks and I don't understand what added the extra time. First of all, my completely drivable car sat there while they waiting for the parts to be ordered instead of ordering them and then me dropping off the car once they could actually do work. Then it sat there for another week while the repair man working on my car was apparently out sick. So out of the 5 weeks I didn't have a car to transport me to work and school, it spent about half of the time just sitting in their shop. I would have appreciated being told upfront how long it was going to take instead of being given false hope when they would tell me it is going to be done any day and then call that they needed another week, multiple times!
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April 2023 by Eve Reiner
Classic Collision and Jaime Alvarez made the repair process incredibly easy. Every step of the way Jaime was super helpful in explaining the repairs and updating me on the status of my car. I’m so thankful to have had him help me with the repair, and highly recommend classic collision!
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April 2023 by Kalynn M
Very helpful, professional and kind. Returning customer whose first time experience was excellent! Hoping 2nd experience will be same. So far so good, felt very good about leaving my car here and feel confident it's in the right hands. 03/31/23 Picked up car today and it's beautiful! Jaime and team were very helpful, professional, kind and courteous. My toyota camry feels like new again. They were sure to have it clean before I arrived which was a blessing. From start to finish my experience was A++! They were always very helpful when I called to inquire about things, the parts replaced were top notch OEM parts from Toyota and they were able to get it done quickly and efficiently. Thank you Classic Collision, I am forever grateful.
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March 2023 by Karen C.
From my first call to picking up my fixed car the service I received was impeccable. In fact, it was so positive and completely unexpected. Jaime was my representative and his customer service was outstanding. I got updates on a regular basis. While I hope to not need to visit in the future, I will confidently go to them should I need it I highly recommend them!
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January 2023 by Cherise D.
I had a wonderful experience with Classic Collision in Goleta. The quality of work was perfect. I had some front end damage repaired and I am 100% satisfied with the work completed. All the staff are professional and knowledgeable. I received status updates via text during repair process. I give them 5 stars for quality of work, professionalism, ability, turnaround time, and knowledge. Thank you Classic Collision!
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December 2022 by Faith E.
A Jeep backed into the hood of my car and left a small dent in my hood. Classic Collision was on the recommended list from my insurance company. My estimator, Reza, was very nice, but it took 6 months to get a new hood, paint, wrap and install it. There was no communication unless I called and it didn't seem like anything got done unless I called to follow up. It was a very frustrating six months and although they did a decent job when I finally got my car back, I wouldn't use them again or recommend them.
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November 2022 by Marco H.
If anyone is looking for a repair shop it's this one. I didn't have to worry about anything they took great care of my car and fixed my car up like it was brand new again. Jamie was super friendly and helpful. I liked the fact that they have a website to let you know if your cars being worked on with and a estimate date when it will be finished on top of that I was always getting alerts if they were working on my car and when it's going to finish and that's was super helpful and reassuring. I loved this place and will probably be back if I have any repairs that need to be done in the future.
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July 2022 by Diane Isaacson
On time, quick and easy. Beautiful facility and friendly, helpful staff.
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July 2022 by Anthony
Excellent service! Roberto & Albert kept me in the loop throughout the duration of the repair. My vehicle looked fantastic when it was returned to me. I have had multiple cars repaired at Classic Collision and have never been disappointed.Service: Painting
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June 2022 by 412 S.
If I could give them zero stars, I would. Horrible, rude people work here. My brand new car got hit and the estimator laughed at me. Took 5 days to give me an estimate when Precision (also in Goleta) only took 20 minutes. AND when I called to check on the estimate, they swore that they had already sent it to me (this was a big fat lie because they are not organized AT ALL). They estimated $2000 more than Precision, which is completely unwarranted because if they are going to charge more than another auto body shop, the should at least conduct themselves in a professional manner. I would not recommend this place to my worst enemy. Go to Precision instead!!!
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June 2022 by Roland Nassim
These guys are the best! Workmanship is outstanding. Dealt with every aspect of the insurance process meticulously.Reza was a pleasure to work with on the intake process.Matt knows his stuff and ensured that the work is done to the highest standards.Scratch on bumper of 2022 Porsche Taycan.Services: Painting
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May 2022 by Janine M.
The service here was great, above and beyond. The estimator and shop manager communicated the work to be done and delivered on time - and the front desk people were very nice and always helpful. I'd definitely go here again. Thanks
