-
March 2024 by Mike F.
Was told you need a new battery Three years+ and I still have same battery. Other work I was told I need local mechanic said NO you don't.
-
October 2023 by Jason D.
Had an excellent experience buying my Nissan Rogue here and dealing with salesperson Matt . To top it off they even gave me a great value for my Lexus trade in. Will come back and try their service dept .
-
October 2023 by Amy C.
Alfredo was a wonderful salesperson. It all went very smoothly, with me in out the door in just a few hours. I love my Nissan Frontier 4x4
-
September 2023 by Tami O.
Fantastic customer service at this dealership!! Luck to work with Emily Lopez!! She is a gem!! She is kind, genuine, caring and very patient. We had been through a few bad experiences and Emily listened to our needs. Emily helped my daughter find the car of her dreams.
-
May 2023 by Cindy S.
Santa Barbara Nissan was great to deal with. Edgar was the perfect salesman. We agreed upon a price before we made the two hour drive, and our trade-in value for our older car was very fair. It was very nice not dealing with the BS that one had to put up with at many dealerships. So far, the service is great!
-
May 2023 by Joe M.
Customer service poor/dim, mediocre work, and rip off over charges. I'll let you take the chance on them though, as I'm just a reviewer on your screen
-
April 2023 by Nick1364 ..
Just purchased a low millage used car 2015 Camero SS from Santa Barbra Nissan on Sat 4/8/23. The Good 1. Salesman was very responsive and helpful he even drove the 1.5hr to LAX to pick me at the airport as I was a out of state buyer. 2. As advertised low millage and in good shape. The Bad 1. I have bought a few cars out of state, and I have NEVER paid the state sales tax on the car I was buying it in. You always pay your home state sales tax for the state you live in once go to buy your plates and register the car. Now I will be paying sales tax TWICE on this car. 2. The car was not detailed for my pickup if it was it was not a good job. center consul had some sticky stuff all around the base of the sifter maybe spilled ketchup up I don't know. The carpets had not been shampooed huge stain on the carpet in the back seat behind the driver seat could have been a coke or something. 3. This one I blame mostly on myself as I did not check it before I left the dealership. The hood release will not pop open the hood at all. Now I will have to take it to a dealership in my home state to get this taken care of. Kinda of big deal you need to be able to open the hood. If you are an out of state buyer driving the car back home, I would not recommend this Dealership unless you like paying sales TWICE on your car.
-
March 2023 by Cindy Barbosa
Explains answered questions well, no pressure at all to buy a car like other dealers do!!
-
February 2023 by Gloria Z.
I recently got a car here and I had not the best experience. The salesman was fun and did his part well. But I didn't like certain things they knew I was interested in 2 cars and I left to check out other dealerships. I stayed in contact with Nissan to let them know I was coming back.... They knew of my interest and when I came back they didn't have the decency to at least wash the cars a bit they were still covered in dust as most of their lot of used cars was full of dust. I thought they would have some common sense and clean them up for a potential buyer but they did not that was disappointing. They didn't seem to value their customers too much or maybe it was just me they didn't care for. After all I decided to try my credit on 2 cars one higher priced than the other but just wanted to see where the payments would be. The man who does that told me the numbers and I said I couldn't do that much so I'd go with the other car. His response was "Then what were you thinking looking at that car!" scolding me. I told him he was not going to talk to me like that and I wanted to leave that moment and maybe I should've . But he instantly apologized and changed what he ment . He said "oh no I ment what where you thinking as in what price did you have in mind, I care about you , I want you to know I care!" It was all due to their reputation the whole fake apology I didn't like the way they talked to me or treated me they act like they are better than you or something always with their hands in their pockets . They know they were wrong and they changed their tone with me. Honestly I only stayed because I really like the car but everything inside me told me to leave. They didn't even wash the car or as they say full detail it until 2 days later.... Also it was on almost empty tank of gas and they said they don't fuel up used cars only new ones . The "detail" I got 2 days later was not a full detail it was a quick wash. With that said I will never buy from them again and I do not recommend them.
-
December 2022 by Suzy H.
I cannot express sufficient gratitude to Jaime and the service team at SB Nissan. Beyond being fair, incredibly responsive and patient, the hand holding and compassion I received from Jaime as I navigated some tricky decisions around my vehicle were well above and beyond anything I expected. He patiently explained my options and stayed in direct communication every step of the way. I am very grateful to have a team that does excellent work and gives me the whole picture. This is one of the many reasons why Nissan is such a great company, they hire people like Jamie who put customers like me at ease. Thank you Jamie!
-
October 2022 by Karin M.
I never thought I would find myself writing a positive review after selling my car to a dealership. And yet, here I am. Heather at Nissan of Santa Barbara was a pleasure to do business with. She stuck to the price offered via email, didn't try and sell me a car when I went there, and did exactly what she said she was going to do. Very happy to walk away feeling my beloved van went to a buyer who appreciated its value and paid me for it fairly.
-
September 2022 by Kim R.
We have a beater 2012 Versa that our teens use. We've taken the car in a couple times now and have always had a great experience. Easy to schedule appointment, no lines in the morning, reasonable costs and they call and keep you updated throughout the day. Last week brought the car in with a sidewall tire puncture. We had purchased the tires at SB Nissan about 6 months prior and they replaced the tire at zero cost - AND the car was filthy and they washed it sparkly clean without us even asking. Great quality service, no matter what the job. I wish every car dealer was like SB Nissan!
-
December 2021 by Tim H.
Beware rip-off charges. I went for a $19.95 oil & filter change special and they me charged me $225 for coolant change. So changing oil and coolant costs $20 and $225 respectively. One is a bargain and one a rip-off.
-
June 2021 by Angela T.
Jaime is incredible and everyone working with him!!! The best customer service I have ever ever received!!!
-
March 2021 by AJ R.
Bottom Line: Avoid at all costs My wife and I wanted to check out a few of the Nissan Leafs that they had on the lot. We hooked up with Alfredo who was great. He was super knowledgeable, friendly and professional. He took us for a test ride and over all I liked the car a lot - I think its exactly what we needed as personally I hate going to gas stations. My wife hated it, which just means that we didnt get it. That is no reflection on the experience that we had with Alfredo - he was a pro and we really appreciated his expertise. We simply didn't buy the car. This is where things start to get interesting. Since we live in the neighborhood and have small kids, we are around this dealership all the time. The dealership is located next to one of the best parks in town so we are there a lot. As such, we have had some run-ins with people moving cars around, reversing backwards out onto the street at high speeds, zipping around stopped cars in the intersection at Hollister and Kellog, etc etc. There have been a few near misses with children that frankly were inappropriate and out of line. This has also happened on the freeway. Several times I have been passed by a group of cars at a very high rate of speed. I was cruising at around 80 and got passed like I was standing still (Mind you this hasnt happen once, its happened multiple times in one day). Since we were all going the same way we all got stopped at the light at the bottom of the 217 offramp. I was looking at the cars trying to figure out what was going on. One of the drivers was staring me down as I was checking them out. He even went as far as to 'mad dog' me as I drove past the used car lot. He stood on the sidewalk with his arms out, attempting to incite an incident as I drove with my kids in the back. Ive seen a few more Leafs on the lot and my wife said that she was interested in possibly looking again but based on the experiences we have had living near this dealership, we will not be going here under any circumstances. This blatant lack of regard for public safety is totally unacceptable. Avoid this place at all costs.
