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November 2024 by Lexxi Garza
Whoever was working the desk on 11/1 should be removed from any sort of position that deals with customers. We had a reservation for 9:30pm, and we were in line by 9:20. Lady behind the counter who refused to give me her name was extremely rude. She kept rudely maintaining that the counter was closed, and that the woman in front of us was her last customer. She refused to serve us and even threatened to call airport security LOL
I told her to go ahead and call, if our only crime was getting in line at 920pm for a 930pm reservation.
Never in my life have I ever been spoken to this way as a paying customer with a reservation. I asked for her name and she said “you don’t need to know my name”.
I would like to speak to local management about this. We ended up paying $60 in Uber fees because we were unable to get a car. We are traveling musicians and use Dollar just about every weekend, so this was an extremely disappointing experience for us.
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July 2024 by Ann Moloian
We rented a car from dollar at the Sacramento airport on 6/19. We were sent a text to check in early so we go straight to our car, however that did not work. Other people standing line said the same thing. We had to wait in line for over an hour to get to the counter. once there he found the reservation which stated we did not want insurance. Instead of processing the reservation and giving us the key he said do you want standard or premium, he never mentioned the word insurance. My husband just said we want the car we reserved. The guy wouldn't let it go and kept saying standard or premium. My husband realized that he must be talking about insurance and when my husband said are referring to insurance he said yes you have to have insurance. My husband explained to the representative that we do not have to buy insurance through Dollar as we insurance on our primary cars and through our credit cards. He finally gave us the key. I am guessing he get commission for insurance sales. If i was his manager he would be fired for trying to trick customers into buying something they do not need. I hope this is how Dollar trains there staff and I hope customers do not fall for it.
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June 2024 by Beth Fuchs
Runaround about rental after all checked in. Said we’d have to wait an hour. Ridiculous but courteous service. Got car quicker after talking to manager. Terrible lines to exit.
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April 2024 by Kat Martinez
If you want to get in contact with someone over the phone DON’T rent here. I’ve gone through every prompt and it’s all automated. How is it not possible to get a hold of them for a simple question. “Customer service” isn’t even an option! I will not be using them.
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March 2024 by Salma Sheppard
Never ever in my whole life hade such a hard time getting in contact with the rental. Very unprofessional customer support and a lot of hidden fees.
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January 2024 by Ray Rieker
Fast and efficient.
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December 2023 by Vanessa Van Cleave
If I could give negative stars, I would. They charged me over $1,000 after I returned my rental. I was told a receipt would be emailed to me, and I have still yet to receive it over a month later. I also never received a copy of the agreement.I called their customer service to inquire about these charges and they wouldn't tell me what they were for. On top of that, the customer service rep hung up on me. I was told where I can download a copy of my receipt online, but they don't recognize any of the information I input such as my drivers license and even the CREDIT CARD NUMBER THEY CHARGED this over $1,000 fee too. It makes no sense.They are very unprofessional. I will NEVER rent a car from them again and I suggest choosing another company when you need a vehicle.
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December 2023 by Vanessa V.
If I could give negative stars, I would. They charged me over $1,000 after I returned my rental. I was told a receipt would be emailed to me, and I have still yet to receive it over a month later. I also never received a copy of the agreement. The lady at the front desk was VERY rude. I should have gotten her name, but I can describe her.I called their customer service to inquire about these charges and they wouldn't tell me what they were for. On top of that, the customer service rep hung up on me. I was told where I can download a copy of my receipt online, but they don't recognize any of the information I input such as my drivers license and even the CREDIT CARD NUMBER THEY CHARGED this over $1,000 fee too. It makes no sense.They are very unprofessional. I will NEVER rent a car from them again and I suggest choosing another company when you need a vehicle.
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October 2023 by JMG
What a joke. Customers beware! I’ve had a car reserved for three months. I get up to the rental car desk and they have NO cars! Zero! NONE! They won’t have any for several hours, if then. No guarantees. You could be spending the if that the airport. (It’s only 3:30pm) Never use Dollar rental car! Pass it on!!!
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September 2023 by Parker King
Worst company ever booked a reservation and told me when I got here they are trying to close the location because there aren’t any cars at this location. Lady behind the counter was rude and unhelpful. Probably the worst rental car experience I’ve ever had. Someone should fire her
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September 2023 by JM G
What a joke. Customers beware! I’ve had a car reserved for three months. I get up to the rental car desk and they have NO cars! Zero! NONE! They won’t have any for several hours, if then. No guarantees. You could be spending the if that the airport. (It’s only 3:30pm) Never use Dollar rental car! Pass it on!!!
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August 2023 by Acs A.
Reserved midsize car months in advance. Reconfirmed arrival date with this combined Hertz/Dollar counter at the exact location picking up from. No cars for any of the customers. 6 families with no way to leave the airport just from our flight. More disappointed people thereafter. No we had to wait for other renters to return without knowing when any returns would come in. Forget this place unless you like being stranded.
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June 2023 by Erandi D.
Please give these reviews some deep thought before choosing to proceed with this company! My dad had reserved a car online about a week and a half in advance. When he went to review his booking two days prior to our reservation, he noticed they completely butchered his name and worried they would not give him the car as this was not the name on his ID of course. It took him 4 hours (during his workday) of being on the phone to finally reach someone who would be able to change the name. There is no direct line to the airport location so getting in touch with someone is nearly impossible. When we went to pickup the car, they gave us the smallest car which really upset us because we were traveling 16 hours with luggage which is why we reserved a large SUV. They responded to this by saying they just didn't have any available. Not to mention, the gas tank was completely empty. By the time we noticed this, it was too late to turn around and go to the airport so I decided to call the number provided. Let me tell you -- this company, by a landslide, has the WORST customer service I have ever experienced. There truly are not enough words to describe how frustrating it was to even get ahold of someone to speak to. At this point, I was concerned about our safety on this long journey should something happen to the car or to us, there was absolutely no getting in touch with these people. For example:-When I asked one lady for the direct number to the SBA location, she said the info was on their website and that I could look it up. I told her that 1. I had already tried this and had no luck, and 2. I was now driving and was unable to access the internet to lookup the info which is why I called. To which she responded-- we can't give out that information but you can find it on the website. This was just a conversation that went in circles until she hung up on me. - I was told by 1 rep, when I finally requested to speak with a manager, that the manager was "in a meeting" and to call back in an hour. He only told me this after 30 min of being on the phone with him as he kept asking me what the problem was over and over again and me continuously repeating the problem to him. -I called back an hour later, the manager was still "in a meeting" so this next rep took my phone number and said the manager would call me back. It's been 9 days since I was told I'd get a call back...must be a really intense meeting...Bottom line: this company doesn't even deserve a single star. I hope they read their reviews and do better because there's truly no way to personally get through to them
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April 2023 by Sophia M.
Worst car rental I have ever experienced and I travel a lot. I was told they didn't have the car I reserved and they gave me another one but was also told none of the prices would change. Come to find out they did charge me more in the end, when I called customer service they were no help at all and very rude. Even the man next to me was upset they gave him a car with a quarter tank and expected him to bring it back full. Don't use dollar car rental. So unprofessional and I will never use them again!
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April 2023 by Linus S.
Santa barbara dollar car rental is the worst car rental, they don't even deserved a star. The staff assigned last april 8 was very rude and unprofessional. He seems to be like he doesn't like his job. Very impolite,
