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February 2024 by jason pickhedran
drugged young girl behind the counter laughing at me when i came in took 5 times for them to help me find what i was looking for and kept asking me what it was for and then still not helping me find then i found a used one like i wanted it was an urgency and they would not sell it or give it to me 24 year client of cvs life is about helping each other. i don't understand not helping a client when your paid i work 100 times harder serving people in non-profits. for free.
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November 2023 by Erik J.
Pharmacy is wildly inefficient. They told me over the phone it would take a few hours to transfer my prescription from another pharmacy. I call later and they tell me it won't be ready until the following morning, then I go in mid afternoon the next day and they still do not have the prescription ready
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June 2023 by Barbara K.
This is the very worst CVS I've ever been in! Poorly stocked, incredibly incompetent checkout persons. Everyone in Goleta I spoke with said the same thing about this particular CVS!
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January 2023 by Ellen J.
Has anyone at CVS even read these one-star reviews? I've been filling prescriptions at CVS for years, and I've never ONCE had a transaction go smoothly. Right now I've been waiting on the phone for 30 minutes to fill a standard prescription that should be, but for some reasons never is, routine. Meanwhile my ears are assaulted by a horrible caterwauling noise in the background that seems calculated to drive me insane, while a message about vaccines (which doesn't apply to me) repeats over and over and over. I pray for the day when I have an opportunity to choose another pharmacy as part of my health care plan.
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December 2022 by Salem W.
If you want the worlds worst service manager come here! Extremely rude and disrespectful manager (middle aged, bald, white angry/dead eyes). Threatening and inappropriate to customers! I used to be a regular and now I will never return. Denying access to the store due to a service dog (which is illegal). Likely racially motivated since the CVS in Buellton said they "love dogs" so clearly it was not coming from a policy especially since there was no signs prohibiting dog entry.
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December 2022 by Henry Zhang
One of their rude employee caused me to call 911.I was very indeed needing the braces for my hurting ankle. Without any explanation of where my order is, and how it was missing (even when it says it was ready online), he just left me there. Ignored me….Later I had to call the police to resolve this 5 dollar problem. Not because I care about the money, but more because how I was treated.It’s a shame that the person (with the worst customer service) is the store manager. How do you even complain about that ?
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December 2022 by Henry G
One of their rude employee caused me to call 911.I was very indeed needing the braces for my hurting ankle. Without any explanation of where my order is, and how it was missing (even when it says it was ready online), he just left me there. Ignored me….Later I had to call the police to resolve this 5 dollar problem. Not because I care about the money, but more because how I was treated.It’s a shame that the person (with the worst customer service) is the store manager. How do you even complain about that ?
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October 2022 by Kaevon Z.
Terrible place. Told me my prescription was out of stock when it wasn't and made me wait hours. Never sending anything here again
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October 2022 by Hannah O'Connell
Im not a review writer but I want to prevent others from the headache this pharmacy gave me. This pharmacy is a joke. They have made me wait over 45 minutes just to tell me that my prescription wasn't in stock. I transferred to the Target CVS because they accused me of first going through the drive through then coming into the store to double dip on my prescription. An employee told me they are understaffed. Also, it's not posted anywhere but they close from 12:30-1pm for lunch.
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July 2022 by Michael Metz
This is the best pharmacy I have been to. Highly professional, excellent customer service, and clear communication.
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June 2022 by Joey B.
WOW, so many bad reviews. I have been using them for a while, but no more. Krystal (pharmacist) is amazing, but not the others. I got a text that my RX was ready to be picked up. Went in; the person looked once and said they didn't have it. I told them I got the text that it was ready and showed her. She checked yet again....we don't have it. I, FOR THE THIRD TIME, repeated my name/spelling it out; oh, there it is. Seriously? So the next day, had to get some antibiotics. Received a text that said they were not in stock. So I called, twice....only to be left on hold 20 min each time, no one ever answered. So I went in again...the person finally came to the counter and I asked about the RX.....not in stock and we don't know when. I said I tried to call twice, and NO ONE would answer the phone. She said they were terribly understaffed. Not one CVS store had the drugs I needed. So gladly transferred my RX to Walgreens; the RX was filled almost instantly and the pharmacist took time to explain what I needed to do. Thank you, Walgreens! So, I will be moving all my prescriptions to Walgreens or Costco. Never again here. The manager is super unfriendly and not helpful at all!
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June 2022 by Jovana E.
WOW, so many bad reviews. I have been using them for a while, but no more. Krystal (pharmacist) is amazing, but not the others. I got a text that my RX was ready to be picked up. Went in; the person looked once and said they didn't have it. I told them I got the text that it was ready and showed her. She checked yet again....we don't have it. I, FOR THE THIRD TIME, repeated my name/spelling it out; oh, there it is. Seriously? So the next day, had to get some antibiotics. Received a text that said they were not in stock. So I called, twice....only to be left on hold 20 min each time, no one ever answered. So I went in again...the person finally came to the counter and I asked about the RX.....not in stock and we don't know when. I said I tried to call twice, and NO ONE would answer the phone. She said they were terribly understaffed. Not one CVS store had the drugs I needed. So gladly transferred my RX to Walgreens; the RX was filled almost instantly and the pharmacist took time to explain what I needed to do. Thank you, Walgreens!So, I will be moving all my prescriptions to Walgreens or Costco. Never again here. The manager is super unfriendly and not helpful at all!
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May 2022 by Ryan M.
Terrible service. Doctor had called in prescriptions hours before I even showed up. Employees were rude and showed zero sense of urgency. Ridiculous, never sending prescriptions here again.
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May 2022 by Jane D.
This is the slowest pharmacy I have ever been to! One car took 15 minutes. Don't come here
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February 2022 by Thierry H.
Convenient yes! Just coz your convenient and carry supplies gives no reason for Employee to be rude, especially the store manager. Lead by example use worlds like please , thank you instead of pointing fingers . You could easily day without aisle. Finally, complaining here coz when you ask again for help - store manger is even more rude. Basic 101 customer service skills. Lead by example - your the god damm store manager.
