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August 2023 by Fredrique Thompson
5 stars for Five Star. ? We had a coolant hose fitting crack while drive I-80 east bound. Called and spoke with Ms. Christine who was so helpful both times we spoke. She did not pressure us to use their services, and gave as much help as she could answering all of our questions. We later, called another towing company who did not compare, so we later called back and got their services. Nick came out and you would’ve thought we were not stranded on the side of the road for hours. His jokes, and passion for his job was top tier! Thank you Five Star!
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June 2023 by Noe M.
When I called to see if I could pick up my car, the woman that answered was terribly rude and did not really care to help us. The service here is not acceptable and they WILL steal your stuff. Do not let them steal from you and pick another towing company!
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June 2023 by J G
Would b nice???
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June 2023 by Jamie Cabrera
Wouldn't service us in the remote location and didn't have equipment to tow utility trailer
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April 2023 by Adam S.
You guys had my truck in inpound and stole all kinds of belongings my laser,socket set,construction calculator, money,trailer hitch and more you guys are thieves.........
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April 2023 by Ashley
RACIST! DO NOT HIRE THEM, KAREN WORKS HERE (aka Tara). I was quoted $5000-$10000 after being quoted $2000 all other places! RIDICULOUS! They should change their name to One Star towing instead.The lady I spoke to was rude, impatient and unprofessional. Worst customer service I’ve ever experienced.
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April 2023 by Juilana H.
Racist Woman and Men ready to back her up by threatening young adults and with armed weapons! This place needs to be shut down! I Repeat DO NOT GO HERE IF BLACK OR BROWN.
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April 2023 by Yvonne L.
RACIST! DO NOT HIRE THEM, KAREN WORKS HERE (aka Tara). I was quoted $5000-$10000 after being quoted $2000 all other places! RIDICULOUS! They should change their name to One Star towing instead.The lady I spoke to was rude, impatient and unprofessional. Worst customer service I've ever experienced.
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March 2023 by Naz Silchuk
Absolute nightmare. I called this company to get my truck towed from Grass Valley to Rocklin CA not only this lady was extremely rude, obnoxious, but also quoted extremely high numbers with bunch of fees added on top. Do not use. Stay away. 5 star towing is 0 STAR TOWING.
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March 2023 by Vitaliy Khomyak
Extremely rude employee. Had a late night emergency towing. Highway robbery. Five Star towing shouldn't be their name.Train your workers about customer service.Do not recommend. Do Not Use Them!!Service: Local hauling
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January 2023 by Anitra S
The driver sent out to help me was very kind and helpful. The management on the other hand was a nightmare. I was told by the driver, the police officer, and my insurance that a phone call would be sufficient to authorized the release of my vehicle to my insurance, however upon calling they did not release my vehicle. I politely gave management feedback that the driver could be better informed and better inform customers like me about what to expect. The manager began yelling and being generally rude and non-compliant and after driving an hour up to sign papers to release the car in person the manager then again began belligerently yelling at me and I had to contact chp to mediate. The manager had to be removed from the situation so that I could sign a piece of paper because that was all I needed to do. Overall terrible customer experience, would NOT recommend!
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December 2022 by Amy Terry
They are AWESOME!!!
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December 2022 by Ajaykumar Jain
Nick was very professional and courteous. He saved me a lot of hassle agreeing to tow me to Reno from Alta at a late hour. I thank you again Nick. AJService: Car towing
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December 2022 by Steve Benton
Said he’d be there in 10 minutes he was there in 9. This was after AAA said they would be there in an hour and there appSaid 3 minutes after an hour and they never showed. Had a double cab.
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November 2022 by Russ E.
I was asked to help recover a dead horse from a wrecked horse trailer that was taken to the 5 Star Towing impound lot in Soda Springs on 11/4/22. The owner of the trailer had been up at the lot on 11/5/22 in the early afternoon and had informed them I was coming in a few hours. When we got there at 4:45 PM, the lot was locked, and I called the number listed on the building. I ended up speaking with the office manager who was the most difficult and offensive person you could imagine. She demanded that I pay $2000 to be "allowed" on the property (the outstanding tow bill even though insurance was going to pay it) and I had to present a notarized letter from the owner stating I was allowed to recover their horse. When I questioned why they had not mentioned any of this to the trailer owner who had just been there two hours prior she became very agitated and began threatening me saying she would "ban" me from their property. I then called the trailer/horse owner and he stated that none of this was ever relayed to him when he was there. I ended up returning to Reno. I went back up the next morning after the trailer owner had to threaten suing 5 Star if they did not allow the horse to be removed. Once at their yard at 9 AM, I ended up meeting up with the original tow truck driver (Billy) who had been at accident scene on 11/4/22. He was the MOST helpful person you could imagine! He went above and beyond helping me recover the horse and waited while we removed the personal property of the trailer owner from the trailer. Billy is an exceptional asset to the company whereas the office manager was one of the most abrasive and obnoxious people I have dealt with in many years. I would have rated 5 Star much higher if I had not ever had to deal with that woman that runs the front office. They would do themselves a serious favor by firing her and replace her with someone that is cooperative and has a degree of compassion when people are in a very difficult and emotional situation after the loss of a loved family animal.
